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All Journal Jurnal Mantik Enrichment : Journal of Management Djtechno: Jurnal Teknologi Informasi International Journal of Applied Finance and Business Studies Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Komputer Bisnis Jurnal Digitalisasi Administrasi Bisnis
Ervie Nur Afifa Mukhlis
Institut Digital Ekonomi LPKIA
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media

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Navigating capital value: A holistic study on profitability and capital structure influences: Inggris Maisa Azizah Asmara; Maya Sari; Ervie Nur Afifa Mukhlis; Hamidah; Rivaldi Arissaputra
Jurnal Mantik Vol. 7 No. 3 (2023): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i3.4383

Abstract

Indonesia's energy sector has been affected by the economic downturn, where the energy sector that has been the mainstay throughout 2022 has also experienced a significant decline due to reduced demand resulting in lower commodity prices. This study is to investigate the effect of profitability as measured by ROA and capital structure with DER on firm value with PBV. The approach used was causal associative and the sample selected was 37 energy sector companies listed on the Indonesia Stock Exchange (IDX) during the 2022 period. The data analysis technique uses multiple liner regression analysis with SPSS 26 tools. The results showed that profitability and capital structure had no effect on firm value
PERBANDINGAN REALISASI ANGGARAN MENGGUNAKAN METODE BALANCE SCORECARD PERSPEKTIF FINANSIAL PADA PT. INTI (PERSERO) BANDUNG Hamidah, Hamidah; Asmara, Maisa Azizah; Suprihatin, Eti; Mukhlis, Ervie Nur Afifa; Fatikha, Tika
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 7 No 1 (2023): Edisi Januari - April 2023
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v7i1.2892

Abstract

Salah satu kegiatan penting dalam perusahaan adalah Penyusunan anggaran. Hal ini dilakukan sebagai perencanaan yang tersusun untuk membentuk rencana dan pengelolaan terhadap kegiatan perusahaan secara komprehensif. Penyusunan anggaran yang baik diharapkan berdampak positif bagi kinerja perusahaan atau organisasi. Nilai efektifitas dari realisasi anggaran menjadi tujuan penelitian ini. Metode penelitian kuantitatif deskriptif dilakukan dengan menganalisis annual report dan diolah dengan penilaian kinerja Balance Scorecard yang kemudian menghasilkan rasio keuangan. Dari hasil penilaian kinerja keuangan menunjukkan nilai sebesar -1,7 (kurang baik). Akan tetapi tahun 2019 ke tahun 2020 perusahaan mampu melakukan peningkatan pada sisi laba yang mengalami peningkatan perolehan sebesar 7%. Sedangkan hasil perhitungan rasio efektivitas hanya menunjukkan 42% yang artinya tidak efektif. Namun perhatian perlu ditujukan terkait penilaian kinerja keuangan di PT INTI (Persero) Bandung disarankan untuk menggunakan metode Balance Scorecard khususnya pada perspektif finansial sehingga kelemahan-kelemahan yang ada dapat dikurangi bahkan diatasi.
PERANCANGAN PENCATATAN ARSIP SECARA DIGITAL PADA BAGIAN ADMINISTRASI KREDIT DI BANK BJB KANTOR CABANG PADALARANG Afifa Mukhlis, Ervie Nur; Hendriana, Tengku Ine; Ratnaningsih, Rini
Jurnal Digitalisasi Administrasi Bisnis Vol 2 No 2 (2025): Jurnal Digitalisasi Administrasi Bisnis
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

Penelitian ini bertujuan untuk menganalisis manajemen arsip pada bagian kredit di Bank BJB Kantor Cabang Padalarang. Dari adanya kegiatan pengelolaan arsip secara manual ditemukan beberapa kendala, seperti halnya sulit menemukan informasi arsip yang dibutuhkan dan ketidakseimbangan data arsip karna arsip terinput di excel dan di box tetapi fisiknya tidak ada. Maka penulis mempunyai gagasan untuk menerapkan teknologi digitalisasi untuk pencatatan arsip. Sejalan dengan hal itu penulis mencoba merancang sebuah aplikasi berbasis web untuk dapat digunakan sebagai alat bantu pencatatan arsip guna mempermudah, memaksimalkan efektif & efisien.
The Influence of Service Quality on Customer Loyalty at Ibis Hotel Bandung Afifa Mukhlis, Ervie Nur; Nurarifian, Muhammad Chairully; Agustian, Deryl; Syafrilyudin, Rafli; Hidayatullah, Tubagus; Susilawati Sugiana, Neng Susi
Jurnal Komputer Bisnis Vol 18 No 1 (2025): Jurnal Komputer Bisnis
Publisher : LPKIA

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Abstract

This study aims to analyze the influence of service quality on customer loyalty at Ibis Hotel Bandung. The hospitality industry is highly competitive, and maintaining customer loyalty is crucial for business sustainability. Service quality is considered a key factor influencing customer decisions to repurchase and recommend hotel services to others. This research uses a quantitative method with a survey approach, involving 100 customers who have stayed at Ibis Hotel Bandung. Data were collected through questionnaires measuring five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. The data were analyzed using multiple linear regression to determine the significance of each dimension’s effect on customer loyalty.The results show that service quality significantly influences customer loyalty at Ibis Hotel Bandung. Among the dimensions, reliability and assurance have the highest positive impact, indicating that customers value consistent service performance and the confidence provided by hotel staff. Tangibles, such as cleanliness and room facilities, also contribute to loyalty, though to a lesser extent. Responsiveness and empathy were found to positively affect loyalty by creating comfort and trust in customers during their stay. These findings imply that Ibis Hotel Bandung must continuously maintain and improve its service quality, especially in ensuring reliable and assured services to increase customer retention and recommendations. This study contributes to the hotel management literature by reaffirming that excellent service quality is a strategic asset in building and sustaining customer loyalty in the hospitality industry.
ADMINISTRASI PERSEDIAAN PRODUK JOY SIMPLE MODERN (JSM) PADA BAGIAN GUDANG E- COMMERCE DEPARTEMEN MARKETING DI PT SANSAN SAUDARATEX JAYA Afifa Mukhlis, Ervie Nur; Hendriana, Tengku Ine; Azmi, Rr. Mashita Rachma; Yunani, Jennifer; Alyssa, Nadya
Jurnal Digitalisasi Administrasi Bisnis Vol 2 No 1 (2024): Jurnal Digitalisasi Administrasi Bisnis
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

PT Sansan Saudaratex jaya adalah perusahaan yang bergerak di bidang textile & garment. Peranan penting dalam proses bisnis dijalankan salah satunya oleh bagian gudang. Termasuk diantaranya kegiatan administrasi persediaan produk, mencatat data stok barang. Kegiatan ini sesuai dengan fungsi administrasi dimana pengarsipan dan penggandaan termasuk untuk memperbaharui data persediaan yang mana data ini sangat penting guna tersedianya pendataan barang untuk memperlancar proses penjualan. Hasil yang diperoleh dari penelitian ini adalah pendataan yang menggunakan cara manual menjadikan sering terjadi kesalahan dalam pencatatan yang berakibat terjadinya keterlambatan dalam perbaharuan data gudang. Hal baru yang didapatkan dari hasil analisis untuk administrasi persediaan produk JSM pada Bagian Gudang yaitu dengan menggunakan aplikasi Microsoft 365, penyempurnaan formulir kartu data stok, penggunaan, penginputan data stok yang dilakukan oleh satu orang dan memperjelas penamaan pada label penyimpanan di Bagian Gudang E-commerce diharapkan administrasi persediaan produk JSM di Bagian Gudang E-commerce dapat selalu terbaharui.
ANALISIS KOMPETENSI SUMBER DAYA MANUSIA TERHADAP KINERJA PEGAWAI DI BAGIAN KERJASAMA PADA SEKRETARIAT DAERAH KABUPATEN BANDUNG Afifa Mukhlis, Ervie Nur
Jurnal Digitalisasi Administrasi Bisnis Vol 3 No 1 (2025): Jurnal Digitalisasi Administrasi Bisnis
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas Kompetensi Sumber Daya Manusia Terhadap Kinerja Pegawai Di Bagian Kerjasama Sekretariat Daerah Kabupaten Bandung. Penelitian ini dilatarbelakangi oleh adanya hambatan kerja yang mempengaruhi kekurangan SDM dan keterampilan di Bagian Kerjasama antara lain upaya pengembangan sumber daya manusia khususnya peningkatan profesionalisme pegawai masih kurang dan produktivitas kerja semakin menurun. Hal ini terlihat dari banyaknya pegawai yang tidak kompeten dalam melaksanakan pekerjaan, namun kenyataannya pengetahuan pegawai mengenai pelaksanaan pekerjaan menentukan berhasil tidaknya pelaksanaan pekerjaan dengan baik. Meskipun pelatihan sumber daya manusia dipandang dapat menunjang kualitas dan efisiensi pegawai dalam melaksanakan pekerjaannya, namun tetap ada pegawai yang diangkat tidak sesuai dengan latar belakang pendidikannya. Dalam mengembangkan kompetensi SDM. Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data observasi lapangan, studi literatur, wawancara, dan studi dokumenter. Hasil penelitian menunjukkan bahwa kompetensi SDM yang ada di bagian kerjasama belum sepenuhnya efektif karena masih terdapat beberapa hambatan. Penelitian ini menyarankan untuk Meningkatkan program pelatihan dan pengembangan adapun program pelatihan harus berkelanjutan, menggunakan metodologi aktif, dan dievaluasi secara berkala. Penggunaan berbagai pendekatan seperti pelatihan langsung, elearning, dan blended learning dapat meningkatkan efektivitas pelatihan.
Optimization of inventory management to fulfill consumer demand at odriigo fashion Janadi Rammelsbergi Thamrin; Willy Agustian; Tengku Ine Hendriana; Ervie Nur Afifa Mukhlis
Enrichment : Journal of Management Vol. 16 No. 2 (2026): June: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v16i2.2513

Abstract

Fluctuations in demand in the fashion industry cause companies to face challenges in maintaining a balance between inventory availability and operational cost efficiency. Suboptimal inventory management has the potential to cause excess or shortage of stock, thus hampering the provision of consumer needs and increasing inventory costs. Although the Economic Order Quantity (EOQ) method has been widely used as an approach to determining economical order quantities, most previous studies still focus on quantitative calculation aspects and have not examined the implementation of EOQ as part of the inventory control system in micro, small, and medium enterprises (MSMEs). This study aims to analyze the optimization of merchandise inventory management through the application of the EOQ method at Odriigo Fashion and develop an EOQ implementation framework that supports the operational decision-making process. The study uses a quantitative descriptive approach with a case study design. Data were collected through observation, interviews, and documentation of data requests, ordering costs, and storage costs during the period March 2025 to February 2026, then analyzed using the EOQ method. The results show that the optimal order quantity is 5,678 units per order with an ordering frequency of 7 times per year, more efficient than the company's previous policy of 24 orders per year. The implementation of EOQ reduced ordering costs from Rp1,920,000 to Rp560,000 per year, resulting in an efficiency gain of Rp1,360,000. In addition to providing cost efficiency, this study produced an EOQ implementation framework that integrates analytical and operational aspects in inventory control for MSMEs. These findings contribute to the development of operations management studies and serve as a practical reference for MSMEs in developing more effective, systematic, and operationally efficient inventory control policies
The influence of academic adminisrative service quality on student satisfaction: Evidence from undergraduate students a Universitas Kristen Maranatha Syaepudin Syaepudin; Tengku Ine Hendriana; Rini Ratnaningsih; Ervie Nur Afifa Mukhlis; Tuti Sulastri
International Journal of Applied Finance and Business Studies Vol. 14 No. 1 (2026): June: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v14i1.514

Abstract

The quality of academic administrative services plays a significant role in shaping students’ educational experiences and satisfaction levels. As one of the key indicators of institutional performance, effective academic administration contributes to the overall quality of higher education services. Despite extensive research on service quality and student satisfaction, limited studies have specifically examined academic administrative services within creative higher education programs, where administrative support is closely linked to students' academic experiences and learning processes. This study investigates the effect of academic administrative service quality on student satisfaction in the Visual Communication Design Undergraduate Program at Universitas Kristen Maranatha, Indonesia. A quantitative approach was employed using questionnaire-based data collection. The respondents consisted of 100 active undergraduate students representing the 2020–2023 cohorts. Data were analyzed using descriptive statistic validity and reavility tests, normality testing, and simple linear regression analysis The findings reveal a strong and statistically significant relationship between academic administrative service quality and student satisfaction. The coefficient of determination indicates that service quality explains 86.8% of the variation in student satisfaction. These findings highlight the strategic role of academic administrative services in enhancing student experiences and provide empirical evidence to support service quality improvement initiatives in higher education institutions, particularly in specialized academic programs. Therefore, the study confirms that improvements in academic administrative services contribute positively to higher levels of student satisfaction.
PERANCANGAN SISTEM PEMASARAN DIGITAL UMKM DENGAN PENDEKATAN UI/UX BERBASIS TEKNOLOGI CROSS PLATFORM Bakti Bestin; Rudy Sofian; Ervie Nur Afifa Mukhlis; Rizka Oktaviani; Muhamad Fikri Hermawan; Alifia Khairun Nisa
Djtechno: Jurnal Teknologi Informasi Vol 6, No 3 (2025): Desember
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/djtechno.v6i3.7466

Abstract

Perkembangan teknologi informasi mendorong perubahan signifikan pada strategi pemasaran, termasuk bagi Usaha Mikro, Kecil, dan Menengah (UMKM) di Indonesia. Namun, rendahnya literasi digital dan keterbatasan sumber daya masih menjadi hambatan utama dalam mengadopsi teknologi pemasaran digital. Penelitian ini bertujuan merancang sistem pemasaran digital berbasis cross-platform dengan pendekatan User Interface/User Experience (UI/UX) menggunakan metode Design Thinking. Teknologi Progressive Web App (PWA) dipilih untuk mengatasi perbedaan sistem operasi dan mempermudah pengelolaan aplikasi dengan single code base. Objek penelitian adalah mitra UMKM Rastore di Kota Bandung yang sebelumnya memasarkan produk melalui WhatsApp Status. Implementasi sistem dilakukan dengan bahasa pemrograman PHP menggunakan framework Laravel. Pengujian dilakukan dengan System Usability Scale (SUS) dan blackbox testing. Hasil menunjukkan skor SUS sebesar 72,25 dengan kategori Good, yang menandakan aplikasi dapat diterima pengguna. Sementara itu, pengujian blackbox menunjukkan 100% fungsional tanpa ditemukannya bug. Penelitian ini memberikan kontribusi berupa model pemasaran digital berbasis teknologi cross-platform yang mampu meningkatkan efektivitas promosi UMKM serta menjadi solusi bagi keterbatasan literasi digital
Co-Authors Agustian, Deryl Alifia Khairun Nisa Alyssa, Nadya Azmi, Rr. Mashita Rachma Bakti Bestin Fatikha, Tika Hamidah . Hamidah Hamidah Hendriana, Tengku Ine Hidayatullah, Tubagus Janadi Rammelsbergi Thamrin Jennifer Yunani Maisa Azizah Asmara Maya Sari Muhamad Fikri Hermawan Nurarifian, Muhammad Chairully Ratnaningsih, Rini Rini Ratnaningsih Rivaldi Arissaputra Rizka Oktaviani Rudy Sofian Suprihatin, Eti Susilawati Sugiana, Neng Susi Syaepudin Oe Syafrilyudin, Rafli Tengku Ine Hendriana Tuti Sulastri Willy Agustian