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All Journal Jurnal Siber Multi Disiplin
Amrulloh Ibnu Kholdun
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Impact of Service Quality and Facilities On Passenger Satisfaction at Terminal 1 Departures Soekarno-Hatta International Airport Aqsal Fahriz Ansari; Syahfa Putri Casavianca; Aisyah Rahmawati; Amrulloh Ibnu Kholdun
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.818

Abstract

Service quality and airport facilities play an important role in passenger satisfaction, particularly at Terminal 1 Departures of Soekarno-Hatta Airport. This study aims to analyze the effect of service quality and facilities on passenger satisfaction at Terminal 1 Departures. Service quality factors include punctuality, terminal conditions, and process efficiency, while facility factors include accessibility, cleanliness, and the availability of supporting amenities. This research uses an accidental sampling technique with 349 respondents who were conveniently selected from passengers who have utilized services at Terminal 1 Departures of Soekarno-Hatta Airport. The data collected was analyzed using the linear regression method with SPSS to identify the relationship between variables and evaluate their effect on customer satisfaction. The results show a significant effect of service quality and facilities on passenger satisfaction at Terminal 1 of Soekarno-Hatta Airport, highlighting the importance of improving these elements to enhance the overall passenger experience.
The Effect of Implementing Green Logistics and Reducing Carbon Emissions on The Operational Efficiency Of Logistics Companies Najla Khairunnisa Setiyanto; Arini Ulfa Mawaddah; Erni Pratiwi Perwitasari; Amrulloh Ibnu Kholdun
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.821

Abstract

Increased emissions of greenhouse gases such as carbon dioxide have made global warming and climate change a major problem worldwide. According to World Air Quality Report data, the Special Capital Region (DKI) Jakarta ranks seventh as the largest contributor to emissions in 2023. This study aims to determine the implementation of the effect of implementing green logistics and reducing carbon emissions on the operational efficiency of logistics companies as an effort to support the Indonesian Government committed to the International Sustainable Development Goals (SDGs) to reduce greenhouse gas emissions in Indonesia, especially in the DKI Jakarta area. The research method to be used is a quantitative method with a survey approach and data collected through questionnaires distributed to 35 logistics companies in DKI Jakarta. SEM-PLS (Structural Equation Modeling Partial Least Squares) analysis technique is used for data processing. The results showed that the application of green logistics on the operational efficiency of logistics companies has a positive effect, the implementation of green logistics on reducing carbon emissions has a positive effect, reducing carbon emissions on the operational efficiency of logistics companies has a positive effect, and the application of green logistics on the operational efficiency of logistics companies trough reducing carbon emissions has a positive effect, and the application of green logistics on the operational efficiency of logistics companies trough carbon emission reduction has a positive effect.
How Can Airport Service Quality Influence the Corporate Image: The Mediating Role of Customer Trust Muhammad Thoriq Rabbani Irawan; Muhammad Fadhiil Fauzi Jayadita; Sandriana Marina; Amrulloh Ibnu Kholdun
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.825

Abstract

Soekarno-Hatta International Airport still dominates the aviation market in the ASEAN region and is one of the busiest airports in the world. Hence, it needs to be balanced with the quality of airport services. This study analyzes Airport service quality's effect on corporate image mediated by customer trust at Soekarno-Hatta Airport Domestic Terminal 3. This research uses quantitative survey methods to collect data and surveys 259 Terminal 3 domestic Soekarno Hatta Airport passengers. The sampling method used is accidental sampling. The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS 3 software. The results showed that airport service quality positively influences corporate image directly and through customer trust as a mediating variable.
Co-Authors Aisyah Rahmawati Aqsal Fahriz Ansari Arini Ulfa Mawaddah Erni Pratiwi Perwitasari Muhammad Fadhiil Fauzi Jayadita Muhammad Thoriq Rabbani Irawan Najla Khairunnisa Setiyanto Sandriana Marina Syahfa Putri Casavianca