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Leading through disruption: The role of transformational leadership in the digital age Deske W. Mandagi; Danny I. Rantung; Douglass Rasuh; Reimond Kowaas
Jurnal Mantik Vol. 7 No. 3 (2023): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i2.4164

Transformational leadership has emerged as a critical concept that can significantly influence organizational success in a rapidly evolving digital landscape. However, despite the increasing importance of this topic, there remains a noticeable research gap in the understanding of the dynamics and impact of transformational leadership in the context of the digital era. To address this research gap, a systematic literature review using a comprehensive selection of 25 scientific articles from Scopus database was conducted. The primary objective was to explore the consequences of transformational leadership in the digital age and gain insights into its implications for organizational effectiveness and success. The systematic review encompassed articles that discussed transformational leadership in the context of digital transformation. The selected articles were rigorously analyzed and categorized to extract valuable insights into various consequences of transformational leadership and the digital era. The findings shed light on the essential outcomes of a transformational leadership style, including employee motivation and performance, job satisfaction, organizational commitment which leads to innovation, adaptability and resilience, and organization’s commitment, which eventually contribute to organizational growh and performance. This study provides a comprehensive overview of the current state of knowledge regarding the role of transformational leadership in the digital age. It highlights the role of transformational leadership can navigate and thrive in the dynamic landscape of digital transformation

THE ANTECEDENTS OF AN EFFECTIVE CITY BRANDING: A COMPREHENSIVE SYSTEMATIC REVIEW Reimond Kowaas; Jeane Cicilia Syamsia; Deske W. Mandagi
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

City branding has gained paramount importance as global cities vie for recognition and investment in an increasingly competitive landscape. Despite current city branding efforts focusing on superficial elements like logos and slogans, this study seeks a deeper understanding of the core drivers of successful city branding. Conducting a systematic literature review, the researchers meticulously screened and selected fifty scholarly papers from Scopus and Web of Science databases, adhering to inclusion criteria such as empirical research and publication date range no earlier than 2015. Through thematic analysis, the study identifies pivotal antecedents for effective city branding, encompass factors such as cultural identity and community engagement, environmental and natural elements, governance and safety, as well as infrastructure and services. Cultural heritage contributes to the city's unique identity, adding a dimension of authenticity. Community engagement fosters a sense of ownership among residents, infusing vitality into the brand narrative. Effective governance ensures coherence in the branding message. Infrastructure, serves as a foundational element, shaping the physical and functional attributes of the city. Tourism initiatives capitalize on the city's attractions, while strategic marketing shapes perceptions. Crucially, the study probes into the intricate interplay and collective influence of these diverse factors on the overall efficacy of city branding campaigns. Ultimately, the findings empower decision makers with informed insights, facilitating the cultivation of proficient city branding practices within the fiercely competitive urban landscape. By transcending superficial attributes and adeptly navigating complex interrelations, cities can craft resonant branding strategies, positioning themselves for success in the global arena.

Queues, Service Efficiency, and Social Proof: Multi-Site Non-Participant Observation of Mie Gacoan Loing, Rooswita; Karinda, Aldo Franco; Kowaas, Reimond; Polii, Harke Revo Leonard
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 1 (March 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i1.1383

Queues in budget-priced food-service retail commonly arise when customer arrivals exceed service capacity during peak hours. This study examines queuing as a dual phenomenon: an indicator of service-process efficiency and a form of social proof that may shape customers’ decisions to join, remain in, or abandon a queue. Non-participant observations were conducted at three Mie Gacoan branches in North Sulawesi (Manado, Tondano, and Airmadidi) across nine weekend sessions (midday peak 11:00–13:30 WITA; evening peak 18:00–21:30 WITA). Data were compiled from field notes, time logs of estimated waiting times, service-flow mapping using a service blueprint, and anonymized documentation of service artefacts. The findings indicate a multi-stage queue, with bottlenecks shifting across the cashier, preparation, and handover phases. Manado exhibited the highest intensity (maximum queue length: 95 customers; maximum waiting time: 60 minutes) and the greatest number of abandonment events (19), whereas Tondano showed lower levels (62 customers; 42 minutes; 9) and Airmadidi fell in between (78 customers; 50 minutes; 13). Sessions with longer waiting times were associated with higher levels of abandonment; however, persistent queue density during the evening peak suggests that the queue did not subside to low levels over the observation period despite rising time costs. Overall, the results provide descriptive evidence consistent with P1–P3 concerning multi-stage queue dynamics, the influence of service-design variation on where congestion accumulates, and the trade-off between time costs and the social-proof value of queuing in customers’ decisions.

Queues, Service Efficiency, and Social Proof: Multi-Site Non-Participant Observation of Mie Gacoan Rooswita Loing; Aldo Franco Karinda; Reimond Kowaas; Harke Revo Leonard Polii
Jurnal Informatika Ekonomi Bisnis Vol. 8, No. 1 (March 2026)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v8i1.1383

Queues in budget-priced food-service retail commonly arise when customer arrivals exceed service capacity during peak hours. This study examines queuing as a dual phenomenon: an indicator of service-process efficiency and a form of social proof that may shape customers’ decisions to join, remain in, or abandon a queue. Non-participant observations were conducted at three Mie Gacoan branches in North Sulawesi (Manado, Tondano, and Airmadidi) across nine weekend sessions (midday peak 11:00–13:30 WITA; evening peak 18:00–21:30 WITA). Data were compiled from field notes, time logs of estimated waiting times, service-flow mapping using a service blueprint, and anonymized documentation of service artefacts. The findings indicate a multi-stage queue, with bottlenecks shifting across the cashier, preparation, and handover phases. Manado exhibited the highest intensity (maximum queue length: 95 customers; maximum waiting time: 60 minutes) and the greatest number of abandonment events (19), whereas Tondano showed lower levels (62 customers; 42 minutes; 9) and Airmadidi fell in between (78 customers; 50 minutes; 13). Sessions with longer waiting times were associated with higher levels of abandonment; however, persistent queue density during the evening peak suggests that the queue did not subside to low levels over the observation period despite rising time costs. Overall, the results provide descriptive evidence consistent with P1–P3 concerning multi-stage queue dynamics, the influence of service-design variation on where congestion accumulates, and the trade-off between time costs and the social-proof value of queuing in customers’ decisions.

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