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All Journal Jurnal Pengabdian Kepada Masyarakat (JPKM) Tabikpun NERS Jurnal Keperawatan
Setiawan
Universitas Sumatera Utara
Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Education Health Professions Nursing

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Pelatihan Tentang Aplikasi Service Quality Bagi Perawat di Rumah Sakit Umum Deli, Medan, Sumatera Utara Setiawan; Dewi Elizadiani Suza; Nur Asiah; Nurbaiti Nurbaiti; Dina Rasmita; Dwi Karina Ariadni
Jurnal Pengabdian Kepada Masyarakat (JPKM) TABIKPUN Vol. 4 No. 3 (2023)
Publisher : Faculty of Mathematics and Natural Sciences - Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jpkmt.v4i3.124

Abstract

Pelayanan rumah sakit semakin berkembang sejalan dengan perkembangan teknologi serta tingginya ekspektasi masyarakat terhadap pelayanan yang unggul. Peran penting perawat dalam menjamin pelayanan rumah sakit yang berkualitas sangat krusial. Unsur utama dalam menentukan kualitas pelayanan kesehatan adalah pelayanan keperawatan. Konsep service quality harus diterapkan secara signifikan di rumah sakit. Salah satu visi RSU Deli adalah untuk meningkatkan mutu pelayanan dengan fokus pada kepuasan pasien. Salah satu langkah untuk mencapai hal ini adalah melalui pelatihan perawat dalam pemahaman konsep kualitas pelayanan, dengan harapan bisa meningkatkan layanan keperawatan di RSU Deli. Pelatihan aplikasi service quality pada perawat di RSU Deli meningkatkan pengetahuan perawat tentang konsep service quality. Perawat bisa menerapkan service quality dalam memberi pelayanan keperawatan sehari-hari serta perawat bisa mempertahankan serta meningkatkan pelayanan keperawatan di RSU Deli.
Pengalaman Perawat dalam Menerapkan Terapi Complementary Alternative Medicinepada Pasien Stroke di Sumatera Barat: Nurses' Experience in Applying Complementary Alternative Medicine Therapy to Stroke Patients in West Sumatra Stroke Patients in West Sumatra Elfira Husna; Setiawan; Rosina Tarigan
NERS Jurnal Keperawatan Vol. 12 No. 1 (2016): NJK Volume 12, Number 1
Publisher : Fakultas Keperawatan Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/njk.v12i1.232

Abstract

Complementary alternative medicine therapy is a medical practice group and health which is considered as part of conventional treatment. Many studies indicate the frequent use of complementary alternative therapy by patients affected by chronic illness. It is used by neurologic disorder patients like stroke, compared with non neurologic disorder like hypnosis, yoga, herbal therapy, and acupunture. In their service to stroke patients, nurses play their role in giving information and education concerning complementary alternative therapy. Indonesian nurses are beginning to use this method in their practices so that many of them participate in training about it. The objective of the research was to explore nurses’ experience in applying complementary alternative medicine in stroke patients in West Sumatera. The research used descriptive phenomenological approach with 14 nurses. The data werw gathered by conducting in-depth interviews, guided interview, and filed records and analyzed by using Collaizzimethode (1978) through seven stages. The study found there were seven themes as follows: increase capability take care of patients, assist cope patient complaint, nurse give information about therapy alternative to patients, nurses give therapy as standard, add finances and relations, feel happiness and satisfaction, and barrier applying alternative therapy. The themes in in this research were new themes in qualitative research related to nurses’ experience in applying complementary alternative therapy in stroke patients.
Co-Authors Dewi Elizadiani Suza Dwi Karina Ariadni Elfira Husna, Elfira Nur Asiah Nurbaiti Nurbaiti Rasmita, Dina Rosina Tarigan