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All Journal Jurnal Manajemen Bisnis Martabe : Jurnal Pengabdian Kepada Masyarakat IKRA-ITH EKONOMIKA Jurnal Ekonomi Jurnal Ilmiah Multidisiplin Indonesia Global Insights in Management and Economic Research Pundimaswid
Lapiti Gokmatua Sagala
STIE IBMI Medan
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Physics Social Sciences

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SOCIALIZATION OF THE IMPORTANCE OF GOOD SERVICE TECHNIQUES TO SUPPORT HOSPITAL QUALITY IN PIRNGADI HOSPITAL MEDAN Lapiti Gokmatua Sagala; Maduma Sari Sagala; Hafni Cholida Nasution; Nurhasanah Nurhasanah; Azwar Anas Manurung
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 6, No 7 (2023): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v6i7.2576-2579

Abstract

Rumah sakit adalah salah satu sarana kesehatan yang memberikan pelayanan kesehatan kepada masyarakat, rumah sakit memiliki peran yang sangat penting dalam meningkatan harapan kesehatan masyarakat.  Sasaran  kegiatan  pengabdian  kepada  masyarakat ini  adalah  staf-staf  atau  pegawai  yang  bekerja di RSUD  Pirngadi  Medan Jl. Prof H. Yamin  no 47 Medan. Adapun  peserta  yang mengikuti  berjumlah 30 orang. Kegiatan  pengabdian masyarakat ini di laksanakan pada tanggal 04 juli 2023. Metode yang digunakan dalam pengumpulan data yaitu metode observasi dan ceramah. Dengan judul sosialisasi teknik pelayanan  yang  baik  untuk  mendukung kualitas  Rumah Sakit pada Rumah sakit Pirngadi Medan.
Innovation Management For Small-Scale Entrepreneurs In The Digital Era Lapiti Gokmatua Sagala
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 4 No. 05 (2025): Multidisiplin Indonesia (JIM-ID), Mey 2025
Publisher : Sean Institute

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Abstract

Innovation management is an important part of improving competitiveness for entrepreneurs, especially small-scale ones, who operate in the ever-evolving digital era. At present, there are still many small-scale entrepreneurs who still have not implemented management arrangements that can keep up with the times. At this time, it is certainly expected that all entrepreneurs can follow the trend, especially in financial management. This aims to increase efficiency and ease in processing data, both data financial and other data. The purpose of this study is to analyse how small-scale entrepreneurs can utilise innovation management to adapt to digital changes and improve their business performance. The method used in this research is a literature study and qualitative analysis by collecting data from various sources related to innovation management and the challenges faced by small-scale entrepreneurs. The sources of this research can be data collected from various valid sources and other scientific essays. The results show that small-scale entrepreneurs should be able to apply digital technology in their business processes, introduce innovations in products and services, and increase human resource capacity to support digital transformation. This research is expected to provide insights for small-scale entrepreneurs to utilise innovation management in facing the challenges of the digital era.
Pengaruh Inovasi Pelayanan, Fasilitas dan Harga terhadap Kepuasan Pemakai Jasa Transportasi PT. Kereta Api Indonesia (Persero) Cabang Medan Denisa, Evi; Sagala, Lapiti Gokmatua; Nasution, Hafni Cholida
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

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Abstract

Penelitian ini menganalisis pengaruh inovasi pelayanan, fasilitas, dan harga terhadap kepuasanpenumpang PT. Kereta Api Indonesia (Persero) Cabang Medan. Metode penelitian menggunakanpendekatan kuantitatif dengan sampel 100 penumpang yang dipilih melalui teknik accidentalsampling. Analisis data dilakukan dengan SPSS versi 25 melalui regresi linier berganda. Hasilpenelitian menunjukkan bahwa inovasi pelayanan, fasilitas, dan harga berpengaruh positif dansignifikan terhadap kepuasan penumpang, baik secara parsial maupun simultan. Uji tmembuktikan masing-masing variabel memiliki pengaruh signifikan, sementara uji Fmenunjukkan pengaruh bersama yang signifikan dengan nilai Fhitung 1211,206 > Ftabel 3,09.Koefisien determinasi (Adjusted R²) sebesar 0,987 menunjukkan bahwa 98,7% variasi kepuasanpenumpang dapat dijelaskan oleh ketiga variabel tersebut, sedangkan 1,3% dipengaruhi faktor laindi luar model
Pengaruh Inovasi dan Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Restoran Ayam Penyet Jakarta (APJ) Cabang Ringroad Medan Ndruru, Damai Sejahtera; Sagala, Lapiti Gokmatua; Fransiscus, Raymond
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

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Abstract

Penelitian ini mengkaji pengaruh inovasi dan kualitas pelayanan terhadap kepuasankonsumen di Restoran Ayam Penyet Jakarta (APJ) Cabang Ringroad Medan. Persaingankuliner yang ketat menuntut strategi efektif, namun APJ masih menghadapi fluktuasipengunjung serta keluhan terkait menu, kecepatan penyajian, keramahan, danketidaksesuaian pesanan. Penelitian kuantitatif dilakukan dengan 95 sampel menggunakankuesioner, observasi, dan wawancara. Hasil menunjukkan inovasi (thitung=7,155) dankualitas pelayanan (thitung=4,819) berpengaruh positif signifikan. Secara simultan,keduanya berpengaruh signifikan (Fhitung=295,594) dengan kontribusi 86,2% terhadapvariasi kepuasan konsumen. Temuan menekankan pentingnya inovasi produk, teknologi,serta peningkatan pelayanan ramah, cepat, dan bersih untuk meningkatkan kepuasan sertaloyalitas pelanggan
Pengaruh Kualitas Pelayanan dan Kepemimpinan Terhadap Kepuasan Masyarakat pada Kantor Kelurahan Labuhan Bilik, Kecamatan Panai Tengah Yunita, Herna; Sagala, Lapiti Gokmatua; Hasibuan, Siti Junaidah
IKRAITH-EKONOMIKA Vol. 8 No. 3 (2025): IKRAITH-EKONOMIKA Vol 8 No 3 November 2025
Publisher : Universitas Persada Indonesia YAI

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Abstract

Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan dan kepemimpinan terhadapkepuasan masyarakat di Kantor Kelurahan Labuhan Bilik, Kecamatan Panai Tengah.Permasalahan utama adalah rendahnya kualitas pelayanan, kepemimpinan yang kurang efektif,serta rendahnya kepuasan masyarakat. Penelitian ini menggunakan metode kuantitatif denganpopulasi seluruh masyarakat Kelurahan Labuhan Bilik sebanyak 3.498 orang. Sampel berjumlah98 responden ditentukan melalui teknik acak sederhana menggunakan rumus Slovin. Datadianalisis dengan regresi linier berganda menggunakan SPSS versi 25. Hasil penelitianmenunjukkan persamaan regresi Y = 2,895 + 0,234X1 + 0,321X2 + e, yang berarti kualitaspelayanan dan kepemimpinan secara simultan berpengaruh positif dan signifikan terhadapkepuasan masyarakat. Uji parsial menunjukkan kualitas pelayanan berpengaruh positif signifikandengan thitung = 3,994 > ttabel = 1,98827, sedangkan kepemimpinan juga berpengaruh positifsignifikan dengan thitung = 5,635 > ttabel = 1,98827. Uji simultan menghasilkan Fhitung =48,316 > Ftabel = 3,09, dengan koefisien determinasi (R²) sebesar 0,494. Hal ini menunjukkanbahwa 49,4% kepuasan masyarakat dipengaruhi oleh kualitas pelayanan dan kepemimpinan,sedangkan 50,6% dipengaruhi faktor lain di luar model penelitian.
Impact of Liquidity Ratio and Solvency Ratio on the Profitability Ratio in PT. Indofood Sukses Makmur Manik, Trisnawati; Ramadhani, Laily; Sagala, Lapiti Gokmatua
Global Insights in Management and Economic Research Vol. 1 No. 3 (2025): Agustus 27, 2025
Publisher : INSPIRETECH GLOBAL INSIGHT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53905/Gimer.v1i03.18

Abstract

Introduction: Financial performance is a critical indicator of corporate health and operational efficiency. PT. Indofood Sukses Makmur, Tbk., as one of Indonesia's leading food processing companies, has exhibited fluctuations in its financial ratios during 2019-2023, necessitating an empirical investigation into the relationships between liquidity, solvency, and profitability metrics. Purpose of the Study: This research aims to examine the impact of liquidity ratio (Current Ratio) and solvency ratio (Debt to Asset Ratio) on profitability ratio (Return on Assets) at PT. Indofood Sukses Makmur, Tbk. during the period 2019-2023, both partially and simultaneously. Materials and Methods: This quantitative study employed secondary data from audited financial statements obtained from the Indonesia Stock Exchange. Multiple linear regression analysis was conducted using SPSS version 23, with classical assumption tests including normality, multicollinearity, and heteroscedasticity tests. The sample consisted of annual financial data over five consecutive years (2019-2023). Results: The partial test (t-test) revealed that Current Ratio significantly and positively influences ROA (t-value = 3.409 > t-table = 2.353, p = 0.032). Similarly, Debt to Asset Ratio demonstrates a significant positive effect on ROA (t-value = 3.578 > t-table = 2.353, p = 0.042). The simultaneous test (F-test) confirmed that both ratios collectively impact ROA (F-value = 4.223 > F-table = 19.30, p = 0.217). The adjusted R² value of 0.635 indicates that 63.5% of ROA variance is explained by the independent variables. Conclusions: Both liquidity and solvency ratios significantly influence profitability at PT. Indofood Sukses Makmur, Tbk. Enhanced liquidity management and optimal capital structure contribute positively to asset utilization efficiency and profit generation. These findings provide empirical evidence for financial decision-making and strategic planning in the food manufacturing sector.
Implementation of risk management in savings and loan business cooperatives Lapiti Gokmatua Sagala; Raymond Fransiscus
Jurnal Ekonomi Vol. 13 No. 01 (2024): Jurnal Ekonomi, Edition January - March 2024
Publisher : SEAN Institute

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Abstract

Savings and loan cooperatives or financial services cooperatives are cooperatives that operate in the financial sector with savings and loan activities. Risk management is an effort to identify, analyze, and control risks in every company activity to obtain higher effectiveness and efficiency. There are many cases of bad credit that occur in cooperatives. Based on the background description above, the problem formulation in this research is how to implement risk management in savings and loan cooperatives. The research method uses a qualitative approach with a descriptive nature. The results of the discussion on the implementation of risk management in savings and loan cooperatives are carried out using the process of Risk Identification, Risk Measurement, and Risk Monitoring, how to handle risks, and implement the chosen method, to achieve shareholder value in savings and loan cooperatives.
The Influence Of Education And Training Programs On Employee Achievement In Republic Of Indonesia Public Radio Broadcasting Institution Medan Raymond Fransiscus; Lapiti Gokmatua Sagala; Maduma Sari Sagala
Jurnal Ekonomi Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024
Publisher : SEAN Institute

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Abstract

Education and training are carried out by private companies and government agencies with the aim of creating a potential workforce and improving employee skills.This research was conducted at LPP RRI Medan with a sample of 30 people and the sampling technique used was the saturated sampling method. Data sources are primary data and secondary data. Data collection methods are observation, interviews, questionnaires and documentation. Analysis of the data used is multiple linear regression analysis, t test, F test and coefficient of determination.From the results of the study with a partial test, the educational variable has a positive and significant effect on employee performance, it can be seen with tcount = 2.863> t table = 2.051 and sig 0.005 <0.05. The training variable has a positive and significant effect on employee performance, it can be seen from tcount = 14.120> ttable = 2.051 and sig 0.000 <0.05. Simultaneously, the variables of education and concentration have a positive and significant effect on employee performance, it can be seen from Fcount = 469205 > Ftable = 3.145 and sig 0.000 <0.05. The coefficient of determination is obtained at 78.4%. It can be interpreted that 78.4% of employee performance is influenced by education and training programs, the rest is influenced by other variables
The Impact of Green Knowledge and Servant Leadership on Green Innovation through Green Self-Efficacy in Toba Caldera Geopark Faris, Salman; Sagala, Lapiti Gokmatua; Wijaya, Elyzabeth; Albert, Albert; Hassim, Affendy Abu
Jurnal Manajemen Bisnis Vol. 16 No. 2: September 2025
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.v16i2.27847

Abstract

Research Aims: This study explores the contribution of green knowledge and servant leadership to green innovation, with green self-efficacy acting as a mediating variable, within the context of hospitality enterprises in the Toba Caldera Geopark region. It aims to examine how green self-efficacy mediates the relationship between green knowledge, servant leadership, and green innovation, addressing an empirical gap in geotourism-related studies in Indonesia.Design/Methodology/Approach: A quantitative approach was employed, with data collected from 80 hospitality employees operating in the Toba Caldera Toba Caldera Geopark area using structured questionnaires. The relationships among the variables were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM).Research Findings: The findings show that both green knowledge and servant leadership significantly and positively influence green self-efficacy. Furthermore, green self-efficacy is confirmed as a significant mediator in the relationship with green innovation. The indirect effects mediated by self-efficacy were found to be stronger than the direct effects, emphasizing the role of psychological confidence in fostering employee-driven innovation.Theoretical Contribution/Originality: This study contributes to the literature on sustainable hospitality management by highlighting the role of self-efficacy in green innovation models. It also expands the understanding of how green knowledge and servant leadership interact to promote environmentally friendly behavior in hospitality enterprises.Practical Implications: The study underscores the need for hotel management to enhance environmental training programs and adopt a servant leadership style that encourages green initiatives. It provides practical strategies for improving sustainability efforts in hospitality businesses, especially in geotourism destinations.Research Limitations/Implications: The study is limited by its geographic focus on the Toba Caldera Geopark region, and its findings may not be directly applicable to other regions or sectors. Future research with a broader sample and across diverse geotourism contexts is needed to generalize the results.
BICARA PROFESIONAL DI DUNIA KERJA: TEKNIK WAWANCARA DAN KOMUNIKASI CERDAS UNTUK SISWA LPK SAKURA Irwan Nopian Sinaga; Evi Novalin Bako; Lapiti Gokmatua Sagala
Publikasi Kegiatan Pengabdian Masyarakat Widya (PUNDIMASWID) Vol. 4 No. 2 (2025): PUNDIMASWID (Desember 2025)
Publisher : LPPM Amik Widya Loka

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Abstract

The Sakura Education Community Service Program (LPK Sakura Education) plays a strategic role in producing a skilled, industry-ready workforce. To maximize students' technical potential, strengthening soft skills is essential, particularly in presenting their competencies during the job selection process. This Community Service Program (PKM) aims to strengthen students'job readiness through training in interview techniques and intelligent communication. The methods used included an explanation of professional communication theory, a strategic narrative development workshop using the STAR method, and a one-on-one interview role-play session. This activity was held on January 22, 2026, and was attended by 30 enthusiastic students. Evaluation results showed a 44% increase in the quality of their speech structure and a 43% increase in self-confidence. Through this training, students were able to align technical expertise with professional communication skills. This program successfully increased the marketability of LPK Sakura Education graduates, making them better prepared to compete in the global job market. Keywords: Human Resource Development, Interview Techniques, Job Readiness, LPK Sakura, Professional Communication.
Co-Authors Albert Albert Azwar Anas Manurung Bako, Evi Novalin Denisa, Evi Fransiscus, Raymond Hafni Cholida Nasution Hasibuan, Siti Junaidah Hassim, Affendy Abu Irwan Nopian Sinaga Maduma Sari Sagala Manik, Trisnawati NASUTION, HAFNI CHOLIDA Ndruru, Damai Sejahtera Nurhasanah Nurhasanah Ramadhani, Laily Raymond Fransiscus SALMAN FARIS Wijaya, Elyzabeth Yunita, Herna