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All Journal AL-Intifa: Jurnal Ilmiah Ilmu Syari’ah Edumaspul: Jurnal Pendidikan
Djenal Suhara
STAI Sabili Bandung
Economics, Econometrics & Finance Other

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IMPLEMENTASI DALAM EDUKASI KUALITAS PELAYANAN OLEH CUSTOMER SERVICE DI BRI KANTOR CABANG BANDUNG MARTADINATA Djenal Suhara; Lilis Putri Anggraeni
AL-INTIFA Vol. 1 No. 2 (2023): Al-Intifa' : Jurnal Ilmiah Ilmu Syariah
Publisher : AL-INTIFA

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Abstract

Providing services for every banking institution is an activity that is routinely carried out every day. This proves that the quality of service provided by each banking institution must be considered in order to achieve customer satisfaction. People who are directly involved in customer satisfaction are Customer Service Officers (CSOs). CSOs play a role in increasing customer satisfaction in order to maintain their loyalty. Banking institutions need professional human resources (HR) to enable the implementation of service excellence properly. Therefore, every CSO must be equipped with the ability and knowledge of qualified service excellence. In addition to the ability and qualified knowledge, another important thing in the implementation of service excellence which is related is communication. A CSO must understand very well how to properly interpersonal communication as it should be. Bank Rakyat Indonesia or BRI is one of the largest banks in Indonesia with a vision to become a leading commercial bank that always prioritizes customer satisfaction and pays great attention to service excellence. Research location at Bank Rakyat Indonesia, Bandung Martadinata Branch Office. The object of research in this study is the services provided by CSOs with the implementation of service excellence to the customers. From the research results it can be rejected that there are increases and decreases in the number of customers who use Customer Service services. This is the author's consideration to examine how the implementation of excellent service to customers at the bank with the dimensions of service quality.
Islamic Education in Facing the Challenges of Radicalism and Extremism among the Younger Generation Yus Hermansyah; Zaenal Mukarom; Mohamad Yudiyanto; Rajaminsah Rajaminsah; Djenal Suhara; Ali Al Bustom
Edumaspul: Jurnal Pendidikan Vol 7 No 2 (2023): Edumaspul: Jurnal Pendidikan
Publisher : Universitas Muhammadiyah Enrekang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33487/edumaspul.v8i2.8401

Abstract

This research aims to explore the role of Islamic education in facing the challenges of radicalism and extremism among the younger generation. Using a qualitative approach, this study analyzes various strategies implemented by Islamic educational institutions to form a moderate and inclusive religious understanding. The data was obtained through in-depth interviews with educators, scholars, and students in several Islamic schools and Islamic boarding schools in Indonesia. The results of the study show that Islamic education that emphasizes the values of tolerance, social justice, and openness to diversity can play a significant role in preventing radicalization among adolescents. In addition, the active involvement of parents and the community in religious education was also found to be an important factor in shaping the character of the young generation who are resilient to the influence of radical ideology. This study concludes that holistic and contextual Islamic education is indispensable to face the increasingly complex challenges of radicalism and extremism in the modern era.
Co-Authors Ali Al Bustom Anisa Fitriani Mutmainah Apip Rudianto Deni Soidin Lilis Putri Anggraeni Mohamad Yudiyanto Rajaminsah Rajaminsah Yus Hermansyah Zaenal Mukarom