Nur Hasanah
School of Business, IPB University, Indonesia

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Operational Risk Management Design of General Reinsurance Facultative Administration PT. XYZ Christi Vidya Mahacintya; Nur Hasanah; Widodo Ramadyanto
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2025): JABM, Vol. 11 No. 1, January 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.265

Abstract

Background: The facultative administration of general reinsurance of PT. XYZ has experienced several operational risks, such as scattered and incomplete bargaining documents between companies and emails from insurance companies that were not promptly responded to. However, in practice, the facultative administration of general reinsurance of PT. XYZ has not implemented operational risk management.Purpose: The purpose of this study is to identify operational risks and their causes, analyze the priority level of handling, and recommend handling operational risks. Design/methodology/approach: This research was conducted from November 2023 to January 2024 and required 9 respondents. Furthermore, the information received based on the respondents' statements will be processed using Fishbone Diagram, FMEA (Failure Mode and Effect Analysis), and Pareto Diagram methods.Finding/Results: 11 risk sources were identified and grouped into process, human, system, and external risk categories, of which 3 were prioritized for handling, namely the risk that emails related to offers from insurance companies were not responded on time, an error occurred on the company's website database, and the information in the business offer slip did not explain in detail the coverage value of each risk to be reinsured. Conclusion: Some of the handling efforts proposed in this study include adding competent human resources, carrying out regular system maintenance, and providing reminders to insurance companies.Originality/value (State of the art): The facultative administration of general reinsurance of PT XYZ does not escape the existence of several operational risks that fall into the categories of process, human, system and external risks. Keywords: facultative administration, FMEA, operational risk, Pareto diagram, risk priority
Effects of Financial Literacy and Self-Efficacy On Risky Credit Behavior of Gen-Z Amanda Fortuna Arum Sekarlaras; Hermanto Siregar; Nur Hasanah
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 2 (2025): JABM Vol. 11 No. 2, May 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.2.468

Abstract

Background: The rise of digital technology has driven the growth of financial services like Paylater, enabling instant purchases with deferred payments. This has shifted financial habits, especially among Generation Z, who are more vulnerable to risky credit behavior. Therefore, understanding factors such as financial literacy and financial self-efficacy is essential to encourage responsible credit use.Purpose: The research focuses on analyzing the influence of financial literacy and financial self-efficacy on risky credit behavior among Generation Z in Indonesia. Design/methodology/approach: The study employs a quantitative research approach, utilizing a survey method to collect primary data from 141 Generation Z respondents in Indonesia who use online consumer credit services. The questionnaire assesses financial literacy, financial self-efficacy, and risky credit behavior. The collected data is analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) to evaluate the relationships between financial literacy, financial self-efficacy, and risky credit behavior. Findings/Results: The study reveals that financial literacy significantly affects risky credit behavior. Furthermore, financial self-efficacy serves as a mediating variable, strengthening the influence of financial literacy on responsible credit management. Specifically, the results indicate that higher financial literacy leads to improved financial self-efficacy, and increased financial literacy reduces risky credit behavior. Financial self-efficacy directly decreases risky credit behavior, and financial self-efficacy successfully moderates the relationship between financial literacy and risky credit behavior, reinforcing responsible credit decisions. These findings highlight the importance of both financial knowledge and confidence in reducing credit risks among Generation Z consumers.Conclusion: This study confirms that financial literacy and financial self-efficacy play critical roles in shaping the credit behavior of Generation Z. Financial literacy equips individuals with the necessary knowledge to manage their finances effectively, while financial self-efficacy enhances their confidence in making informed financial decisions.Originality/value (State of the art): This research contributes to the growing body of knowledge on financial behavior by examining the interplay between financial literacy, financial self-efficacy, and risky credit behavior within the context of Generation Z's engagement with online consumer credit. Unlike previous studies that primarily focus on financial literacy alone, this study highlights the mediating role of financial self-efficacy, providing a more comprehensive understanding of how financial knowledge translates into behavior. The findings offer valuable insights for financial service providers, educators, and policymakers in designing interventions aimed at fostering financial responsibility among young consumers. Keywords: financial literacy, self-efficacy, risky credit behavior, online consumer credit, generation z
Business Model in Plasma Nano Bubble Technology For Palm Oil Waste Processing Arif Imam Suroso; Anto Tri Sugiarto; Yohanes Aris Purwanto; Popong Nurhayati; Nur Hasanah; Anita Primaswari Widhiani; Khairiyah Kamilah; Muchamad Bachtiar; Raden Isma Anggraini; Fithriyyah Shalihati; Hansen Tandra
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 2 (2024): JABM, Vol. 10 No. 2, May 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.2.549

Abstract

Background: The palm oil industry strives to implement sustainable development, maintaining the environmental quality. However, the palm oil industry has problems processing liquid waste, often known as palm oil mill effluent (POME), since it could pollute the environment. This waste also requires a large costs to be processed. On the other hand, there is potential economic value from liquid waste to be processed into several products, namely biogas, organic fertilizer, and refining value-added compounds. Currently, POME waste processing innovation could be conducted by applying plasma nanobubble (PNB) technology. This creates opportunities for a business that is engaged in developing this technology.Purpose: The aim of this research is to analyse the business model of the Plasma Nano Bubble (PNB) technology development business for the palm oil industry. Design/methodology/approach: This research uses the Business Model Canvas (BMC) to map the business processes of the Plasma Nano Bubble (PNB) technology development.Findings/Result: This study indicate that the most prominent attribute exhibited by PNB technological enterprises is their value offer, which is demonstrated by their ability to deliver efficient processing time and cost effectiveness, resource efficiency, adherence to government regulations, and the establishment of strategic collaborations with external entities. Meanwhile, the weakest element is customer relations, as only long-term relationships, and the provision of intensive training for PNB technology resellers were found in this aspect. Several indicators were proposed to improve the business model of PNB's technology, namely key partnership, the key activity, value proposition, and customer relationship.Conclusion: This research gives an important contribution related to the environmental benefits of implementing this business. The continuous development for this technology needs to be implemented to process POME waste effectively and efficiently.Originality/value (State of the art): The state of the art of this research is the development of business models for environmentally friendly products in the palm oil sector, which is currently rarely conducted, in this case the study of PNB technology products. Keywords: business model canvas, palm oil, plasma-nano bubble (pnb) technology, sustainable development, palm oil waste