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All Journal Applied Information System and Management Jurnal Informatika Ekonomi Bisnis Jurnal Manajemen dan Teknologi Informasi Eduvest - Journal of Universal Studies
Ni Wayan Trisnawaty
Universitas Indonesia
Aerospace Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Mechanical Engineering Neuroscience Social Sciences

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Towards Tax Administration 3.0: Bracing the Challenges in Mobile Application Development Darmawan Sidiq; Teguh Raharjo; Ni Wayan Trisnawaty
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 2 (June 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i2.915

Abstract

Tax Administration 3.0 calls for tax administrations to be a high-tech adaptive organization with human touch. To that extent, tax administrations worldwide have developed mobile app as a taxpayer touchpoint. As the results of tax administrations’ digital maturity assessment shows major room for improvement, the mobile app development also faced with challenges. This study aims to investigate challenges in tax services mobile app development using M-Pajak as a case study. The descriptive qualitative approach used as our research method is composed of literature review, semi structured interview, open coding, and thematic analysis. Our study finds that M-Pajak development faces challenges related with project management and application requirements. To mitigate the challenges, it is important to ensure that projects are sufficiently staffed. Furthermore, change management must be implemented by focusing on user needs, who largely determine the application success. Meanwhile, fragmentation can be considered as the most critical challenge as it affects other challenges. Diversity of platforms and devices in which the mobile application will be operated potentially affects other factors, such as interoperability, user experience, privacy, and security. This study is important for tax administrations to anticipate challenges in developing their mobile app. Finally, this study also enriches the literature through the investigation of the mobile app development challenges in the context of tax services mobile app.
Exploring Challenges and Solutions in Agile Project Management: A Case Study in a Financial Institution Dian Prima Sari Primasari; Teguh Raharjo; Ni Wayan Trisnawaty
Eduvest - Journal of Universal Studies Vol. 6 No. 6 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i6.52737

Abstract

According to a survey, 40% of agile projects were successfully completed, while fewer than 15% of waterfall projects were. Motivated by the high probability of success, one of the financial institutions in Indonesia decided to implement agile project management for its software development. Implementing agile in a highly regulated financial institution, such as banks, presents its own challenges, such as a delay in the delivery of work products, fail to meet users’ expectations, and increases users’ reluctance to adopt the system. This research conducts a systematic literature review to identify the critical failure factors and prioritize them using Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). The objective of this study is to identify challenges in agile project management in the case study and to propose recommendations. The research identified the top ten key challenges in implementing agile practices, namely prolonged task switching, task dependency, real-time analysis requirements, automating data collection, capturing diverse data, lack of teamwork, team members being over-qualified or under-qualified to do the tasks, lack of acceptance criteria, lack of cross-functionality, and lack of management commitment. Solutions were developed based on the PMBOK Guide-Seventh Edition, relevant previous studies, and interviews with both the internal and external project managers. This research provides a deeper understanding of the challenges of implementing agile project management in financial institutions, especially in developing countries, and addresses the complexities of adopting agile in highly regulated environments.
PROJECT MANAGEMENT CHALLENGES IN PUBLIC SECTOR IT: A CASE STUDY IN PALU Mutia Sayyidah; Teguh Raharjo; Ni Wayan Trisnawaty
Jurnal Manajemen dan Teknologi Informasi Vol. 16 No. 1 (2026): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v16i1.5718

Abstract

Public sector IT projects frequently encounter challenges that impede successful delivery, especially in decentralised environments. This study explores the key project management issues that emerged during the development of the Kelurahan Cantik (Smart Statistical Village) website in Palu, Indonesia. Employing a mixed-method case study, we combined the PMBOK 7th Edition framework with empirical ICT project failure factors to evaluate the project’s planning and execution. Quantitative data were collected through a structured Likert-scale questionnaire completed by 30 respondents involved in the project, while qualitative insights were drawn from document analysis. The findings highlight critical gaps in stakeholder engagement, project monitoring, and leadership support, along with inadequate user preparation and technological misalignment. These issues significantly affected project outcomes, particularly in terms of system utilisation and benefit realisation. This study offers practical recommendations for strengthening governance, planning, and stakeholder coordination in future local government IT initiatives
Risk Management in IT Projects for Digital Banking: A Case Study of an Indonesian State-Owned Bank Aji Prastio Wibowo; Teguh Raharjo; Ni Wayan Trisnawaty; Gilang Aulia Muhamad; Azka Faridy
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46123

Abstract

The increasing use of information technology in the banking industry has made it more difficult to manage risks in the digital projects of state-owned banks. This study aims to examine the risk management processes of a state-owned mortgage bank in Indonesia and how it manages the information technology risks in the digital banking project lifecycle. This qualitative research is based on content analysis of forty-three risk assessment documents, with thematic coding using ATLAS.ti. This research was further enriched through expert interviews and a quantitative survey conducted among 38 project stakeholders. Risks are defined in a hierarchical classification and mapped to project phases using the PMBOK. Identifying operational, compliance, and third-party risks is most pertinent in the execution and post-implementation phases. Additionally, there are pressing concerns, such as the potential for cyber threats, non-compliance with applicable laws and regulatory frameworks, integration issues, over-reliance on service vendors, and systemic dependence on external vendors. In this case, the study integrates PMBOK, ISO 31000:2018, and the insights of seasoned practitioners to create a singular holistic mitigation strategy. It comprises a risk prioritization matrix, phased actionable treatment plans for each defined stage, and robust governance and responsiveness enhancement mechanisms for high-risk reactive IT environments. The guidance is triangulated with sector-specific intelligence, thereby underscoring proactive risk governance through communication, vendor due diligence, dynamic control, and real-time accountability across boundaries scaffolding. Further single-initiative case studies, multi-institutional case studies, evolving longitudinal risk studies, and the application of AI and blockchain for predictive and autonomous risk steering in digital finance could enhance and refine this work. 
An Integrated IT Governance and Project Management Framework for Resource-Constrained Universities in Timor-Leste Ni Wayan Trisnawaty; Teguh Raharjo; Domingas Soares
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46689

Abstract

This study designed and validated an integrated information technology governance (ITG) and project management strategy for resource-constrained universities in developing countries. A mixed-methods approach combined a Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA)-guided systematic review, three criterion-based elite interviews at a private university in Timor-Leste, and expert validation to refine the model. The framework operationalized ISO/IEC 38500 principles as governance guardrails across the PMBOK 7th Edition performance domains, linking decision rights, escalation paths, and conformance duties to day-to-day delivery routines. Findings indicated that the integration clarified accountability, mitigated the mum effect through time-boxed escalation and red-flag protocols, supported phased low-bandwidth service deployment, and aligned institutional priorities with budget and capacity constraints. This study introduced a governance–execution fit mechanism that made governance actionable in resource-constrained higher education settings. It also provided policy recommendations for university leaders and regulators: formalize an IT Steering Committee (ITSC) by decree, embed ISO/IEC 38500 guardrails into portfolio and project life cycles, mandate lightweight governance artifacts (charters, responsible–accountable–consulted–informed (RACI) matrices, risk registers, and decision logs), and adopt phase-gated funding with targeted capability building. These measures strengthen feasibility, scalability, and strategic adoption across comparable contexts.
Co-Authors Aji Prastio Wibowo Azka Faridy Darmawan Sidiq Dian Prima Sari Primasari Domingas Soares Gilang Aulia Muhamad Mutia Sayyidah Teguh Raharjo Teguh Raharjo Teguh Raharjo