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All Journal Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Scripta Economica: Journal of Economics, Management, and Accounting
Kristiana Greta Calosa
Universitas 17 Agustus 1945 Surabaya
Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Pengaruh Corporate Social Responsibility Terhadap Kepuasan Nasabah Sektor Perbankan Kristiana Greta Calosa; Marcella Aullia Jayadi; Hwihanus
MISTER: Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Vol. 1 No. 3c (2024): JULI (Tambahan)
Publisher : UNIVERSITAS SERAMBI MEKKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/mister.v1i3c.1873

Abstract

This study investigates the relationship between customer loyalty and happiness across various banking sectors and corporate social responsibility, or CSR. This report integrates findings from various studies conducted in various regions, including Indonesia, Pakistan, Saudi Arabia and Peru. Research consistently shows that Corporate Social Responsibility (CSR) activities have a positive effect on the company's image which ultimately increases customer satisfaction and loyalty. Specifically, this study uses different methodologies, such as path analysis, Structural Equation Modeling (SEM), and Pearson Correlation Coefficient, to analyze data from various sample sizes. In Indonesia, the impact of Corporate Social Responsibility (CSR) on company image and customer satisfaction was highlighted using a sample of 100 customers. Something similar also happened in Pakistan, a study involving 219 trusted respondents found that Corporate Social Responsibility (CSR) significantly increased customer satisfaction and loyalty, with corporate image acting as a strong moderating factor. In Saudi Arabia, an analysis of 624 banking customers revealed that Corporate Social Responsibility (CSR) activities have a strong positive influence on customer satisfaction and loyalty. Research in Peru further supports these findings, showing that Corporate Social Responsibility (CSR), mediated by customer trust, significantly increases customer loyalty, with the model explaining 63.6% of customer loyalty. These studies underscore the strategic importance of Corporate Social Responsibility (CSR) in cultivating a positive corporate image and increasing customer satisfaction, offering valuable insights for bank managers and directors in developing effective Corporate Social Responsibility (CSR) strategies.
Efektivitas Penerapan Sistem Informasi Keuangan Desa Berdasarkan Peraturan Bupati Sidoarjo Nomor 7 Tahun 2020: Studi di Desa Pulungan Kristiana Greta Calosa; Maulidah Narastri
Journal of Economics, Management, and Accounting Vol 1 No 3 (2026): March: Scripta Economica: Journal of Economics, Management, and Accounting
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/bzbh3h17

Abstract

This study aims to analyze the effectiveness of implementing the Village Financial Information System (SISKEUDES) based on Sidoarjo Regent Regulation Number 7 of 2020, with a case study in Pulungan Village, Sedati District, Sidoarjo Regency. A descriptive qualitative approach was employed to obtain an in-depth understanding of how SISKEUDES supports village financial governance. Primary data were collected through semi-structured interviews with village officials directly involved in financial management, while secondary data were obtained from official documents and relevant regulations. The findings indicate that the implementation of SISKEUDES has significantly contributed to improving transparency, accountability, and efficiency in village financial management. The system facilitates orderly administration, accurate financial reporting, and easier supervision and auditing processes. However, several challenges remain, particularly related to the technical capacity of village officials, system stability, and the need for continuous training. SISKEUDES has proven to be an effective instrument for strengthening village financial governance, provided that it is supported by competent human resources and consistent institutional assistance from local governments.  
Co-Authors - Hwihanus Marcella Aullia Jayadi Maulidah Narastri