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Legal Protection of the Right to Health Service Guarantee for Hospital Patients Meutia, Cut Yeni; Sidi, Redyanto; Maulana, Abdul Rahman
PAMALI: Pattimura Magister Law Review Vol. 5 No. 2 (2025): JULY
Publisher : Postgraduate Program in Law, Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47268/pamali.v5i2.3027

Abstract

Introduction: The right to health care is a human right guaranteed in Article 28H paragraph (1) of the 1945 Constitution of the Republic of Indonesia.Purposes of the Research: This study aims to analyze the implementation of legal protection of the right to health care security for patients at the Malahayati Medan Islamic Hospital (RSIM) based on Law Number 17 of 2023 concerning Health.Methods of the Research: The research method used is normative-empirical, by analyzing relevant laws and regulations as well as health service practices at RSIM through observation and interviews.Results Main Findings of the Research: The results showed that RSIM has implemented legal protection of patient rights through various mechanisms, such as providing clear medical information, implementing informed consent, access to medical records, and transparent complaint services. In addition, Islamic values are applied in every aspect of service, creating an atmosphere that supports patient comfort and satisfaction. However, implementation challenges are still faced, including patients' lack of understanding of rights and obligations, limited resources, and ineffective communication between medical personnel and patients. This study concludes that while RSIM has complied with the national regulatory framework in protecting patient rights, strategic steps are needed to improve patient education, strengthen resource capacity, develop information technology, and improve the effectiveness of medical communication. By addressing these challenges, RSIM is expected to become a model hospital that excels in the legal protection of patients' rights in Indonesia.
ARBITRATION AS AN ALTERNATIVE FOR RESOLUTION OF CONSUMER DISPUTES THROUGH AN ARBITRATION CLAUSE BASED ON RULING NUMBER: 148/Pts.ARB/BPSK-BB/XII/2017 Abdul Rahman Maulana Siregar; Etty Uyun; Riza Firdaus; Zulfahmi Harahap
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 4 (2024): January (January-March)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i4.1342

Abstract

In resolving consumer disputes, there are various alternative dispute resolutions. In general, dispute resolution can be divided into two types, namely through litigation and non-litigation models, each of which has different characters and consequences in its resolution. Law Number 8 of 1999 concerning Consumer Protection states that resolving consumer disputes outside of court is carried out to reach an agreement regarding the form and amount of compensation or regarding certain actions to ensure that losses will not occur or reoccur to consumers. In this article, we will discuss the process of resolving consumer disputes in Decision Number 148/Pts.ARB/BPSK-BB/XII/2017? and How Effective is the Implementation of Consumer Dispute Decision Number 148/Pts.ARB/BPSK-BB/XII/2017? The data collection technique used in this research is through normative research. Dispute resolution can be achieved through litigation and non-litigation, non-litigation settlement is carried out in institutions established by law and settlement can be achieved through arbitration. The Consumer Dispute Resolution Agency (BPSK) is one of the institutions that can handle and resolve consumer disputes.
RESOLUTION OF CONSUMER DISPUTES THROUGH ARBITRATION BASED ON RULING NUMBER 038/ARBITRASE/2022/BPSK.MDN Abdul Rahman Maulana Siregar; Rico Nur Ilham; Sardi; Sri Devi Zebua
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 4 No. 1 (2024)
Publisher : CV. RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v4i1.1339

Abstract

Dispute problems often occur in the community and become legal problems and problems that need to be discussed from a juridical aspect, in order to find out the basis for a problem that arises due to indications that arise from misunderstanding, tolerance in the problem, resulting in confusion and the emergence of a problem. which was ultimately resolved through litigation and non-litigation efforts. Specifically regarding the discussion of dispute resolution efforts through non-litigation, in this case using the arbitration settlement method requires a resolution of consumer disputes through arbitration. The law provides an alternative way by providing non-litigation or out-of-court dispute resolution in the form of conciliation, mediation and arbitration. As part of alternative dispute resolution, consumer dispute resolution is resolved through the Consumer ispute Resolution Agency (BPSK) as in dispute Number 038/Arbitrase/2022/BPSK.Mdn. BPSK is an alternative solution in resolving consumer disputes regarding problems in society, although it does not escape peace efforts or legal resolution in judicial procedures.