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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business
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Universitas Pamulang
Economics, Econometrics & Finance

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Analisis Strategi Pengembangan Sumber Daya Manusia bagi Pelaku UMKM melalui Program Smexcellence pada Kementerian Usaha Mikro Kecil dan Menengah Republik Indonesia : Studi Kasus Pada Klaster Banten Jurnal Jurnal; Mukrodi Mukrodi; Umi Rusilowati
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 3 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i3.1720

Abstract

The development of human resources (HR) has become a strategic priority for improving the competitiveness and sustainability of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. To address this challenge, the Ministry of Micro, Small, and Medium Enterprises of the Republic of Indonesia introduced the SMEXcellence Program as a capacity-building initiative through mentoring and collaborative partnerships. This study aims to analyze the human resource development strategy implemented through the SMEXcellence Program, identify the supporting and inhibiting factors influencing its implementation, and examine its impact on strengthening the capacity of MSME actors. This study employed a descriptive qualitative approach. The research was conducted at the Ministry of Micro, Small, and Medium Enterprises of the Republic of Indonesia and the SMEXcellence Banten Cluster. Informants were selected using purposive sampling and consisted of ministry officials, program facilitators, and MSME participants directly involved in the program. Data were collected through in-depth interviews, observations, and document analysis, while data were analyzed using the interactive model of Miles and Huberman, including data reduction, data display, and conclusion drawing. The findings indicate that the HR development strategy was implemented through integrated planning, implementation, mentoring, and evaluation stages. The program's effectiveness was supported by institutional commitment, active participation of aggregators, continuous mentoring, and business matching activities. The program significantly improved participants' managerial competencies, business knowledge, innovation capabilities, marketing skills, and overall entrepreneurial capacity.
Peningkatan Organizational Citizenship Behavior (OCB) Karyawan melalui Kepemimpinan Transformasional pada PT Hack Claro Indonesia Jurnal Jurnal; Endang Sugiarti; Pasifico Shorea Rotaria
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 3 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i3.1744

Abstract

Organizational Citizenship Behavior (OCB) plays an important role in supporting organizational effectiveness because employees who demonstrate voluntary and constructive behaviors can contribute beyond their formal job responsibilities. However, the development of OCB is closely related to the leadership style applied within an organization. Transformational leadership is considered capable of encouraging employees to develop positive work attitudes, strengthen commitment, and voluntarily contribute to organizational goals. This study aims to analyze the effect of transformational leadership on employees’ Organizational Citizenship Behavior (OCB) at PT Hack Claro Indonesia. This research employed a quantitative approach using a survey method. The study involved 90 respondents selected through a simple random sampling technique. Primary data were collected through questionnaires using a five-point Likert scale. The collected data were processed using SPSS version 27 and analyzed through simple linear regression to determine the effect of transformational leadership on OCB. The results indicate that transformational leadership has a positive and significant effect on employees’ Organizational Citizenship Behavior at PT Hack Claro Indonesia. These findings suggest that stronger transformational leadership can encourage employees to demonstrate greater voluntary, supportive, and organizationally oriented behaviors beyond their formal duties. Therefore, strengthening transformational leadership practices can be an important managerial strategy for improving OCB and supporting organizational effectiveness.
Co-Authors ., Mukrodi Endang Sugiarti Pasifico Shorea Rotaria Rusilowati, Umi