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All Journal Golden Ratio of Marketing and Applied Psychology of Business Golden Ratio of Data in Summary
S. Sofyan
STIE Mahaputra Riau
Economics, Econometrics & Finance Social Sciences

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Factors Influencing The Intention of Businesses Actor To Adopt Online Applications: An Empirical Evidence In Indonesia Dedy Afrizal; Sunariya Utama; H. Hildawati; Y. Yuhardi; S. Sofyan
Golden Ratio of Marketing and Applied Psychology of Business Vol. 3 No. 1 (2023): July - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v3i1.212

Abstract

The use of technology is prevalent in both the public and private sectors. The use of technology in different community activities, of course, has an impact on the community's economic worth. The usage of many current apps makes it a viable alternative for strengthening the community's economy, particularly for micro, small, and medium-sized business actors (UMKM). The purpose of this research is to determine factors influencing the intention of UMKM actors in using accessible applications to sell their products. It is envisaged that by combining the Unified Theory of Acceptance and Use of Technology (UTAUT) theory with various more factors, it will be possible to understand the intentions of business actors toward applications. The results are obtained by using a quantitative approach that uses SEM PLS analysis sourced from respondent's answer data obtained through the distribution of questionnaires to UMKM actors, where Facilitating Condition and Trust is an important construct to consider in seeing the intentions of business actors in using an application. This is hoped that the findings of this study will serve as a reference for the government and private sector in developing policies aimed at increasing the use of applications and encouraging micro, small, and medium business actors to adopt and use online applications, which will undoubtedly help improve the Indonesian people's economy.
Public Services: A Satisfaction Survey of Dumai City Hospital Services Dedy Afrizal; Dila Erlianti; E-Maznah Hijeriah; Lis Hafrida; E. Erinaldi; S. Sofyan
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.492

Abstract

Public service is a frequently discussed issue in Indonesia. However, when it comes to execution, local governments as service providers must consider a variety of factors. Regarding the government-owned regional hospital services that have been operating. One of them is monitoring the public satisfaction index for the services provided by Dumai city hospital. With the expectation that the findings may help policymakers at the regional hospital enhance future services. This article is intended to assess public satisfaction with the services offered by Dumai city hospital. The study used a quantitative technique measuring the Community Satisfaction Index established by the Regulation of the minister of state apparatus empowerment and bureaucratic reform of the republic of Indonesia number 14 of 2017 concerning guidelines for compiling public satisfaction surveys of public service provider units. There are nine items that are measured: requirement, systems mechanisms and procedures, time to completion, fees/rates, product specification type of service, officer behavior, competence of service officers, handling, complaints, suggestions and input, facilities and infrastructure. The study's population represents the entire community that has received services. The sample size was determined using the accidental sampling technique with 100 respondents. A questionnaire has been used for collecting the data required. The research study found that the community satisfaction index was 80.75, and the assessment category service satisfaction was good.
Co-Authors Dedy Afrizal Dedy Afrizal Dila Erlianti E-Maznah Hijeriah E. Erinaldi H. Hildawati Lis Hafrida Sunariya Utama Y. Yuhardi