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All Journal PUBLIKA : Jurnal Ilmu Administrasi Publik Golden Ratio of Data in Summary
Dedy Afrizal
STIE Tuah Negeri Dumai
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Evaluasi Kualitas Pelayanan RSUD Kota Dumai Terhadap Pengguna Kartu BPJS Kesehatan Menggunakan Indeks Kepuasan Masyarakat Hilda Wati; Dia Meirina Suri; Dedy Afrizal; Dila Erlianti
PUBLIKA : Jurnal Ilmu Administrasi Publik Vol. 8 No. 2 (2022): Publika : Jurnal Ilmu Administrasi Publik
Publisher : UIR Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25299/jiap.2022.vol8(2).10577

Abstract

PAN and RB Ministerial Regulations Number 14 of 2017 concerning Guidelines for Compiling a Community Satisfaction Survey, it is explained that every public service provider is obliged to evaluate the community satisfaction survey. This study aims to determine the Community Satisfaction Index of BPJS Health card users on Dumai City Hospital services. The method used is quantitative research with a descriptive approach. The research population is the community of BPJS Health card users who come to the Dumai City Hospital to get services. The results showed that the Community Satisfaction Index of BPJS Health card users for Dumai City Hospital services got an IKM value of 74.73. Based on the IKM value, the service performance of the Dumai City Hospital is categorized as Good with Service Quality being "B".
Public Services: A Satisfaction Survey of Dumai City Hospital Services Dedy Afrizal; Dila Erlianti; E-Maznah Hijeriah; Lis Hafrida; E. Erinaldi; S. Sofyan
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.492

Abstract

Public service is a frequently discussed issue in Indonesia. However, when it comes to execution, local governments as service providers must consider a variety of factors. Regarding the government-owned regional hospital services that have been operating. One of them is monitoring the public satisfaction index for the services provided by Dumai city hospital. With the expectation that the findings may help policymakers at the regional hospital enhance future services. This article is intended to assess public satisfaction with the services offered by Dumai city hospital. The study used a quantitative technique measuring the Community Satisfaction Index established by the Regulation of the minister of state apparatus empowerment and bureaucratic reform of the republic of Indonesia number 14 of 2017 concerning guidelines for compiling public satisfaction surveys of public service provider units. There are nine items that are measured: requirement, systems mechanisms and procedures, time to completion, fees/rates, product specification type of service, officer behavior, competence of service officers, handling, complaints, suggestions and input, facilities and infrastructure. The study's population represents the entire community that has received services. The sample size was determined using the accidental sampling technique with 100 respondents. A questionnaire has been used for collecting the data required. The research study found that the community satisfaction index was 80.75, and the assessment category service satisfaction was good.
Co-Authors Dia Meirina Suri Dila Erlianti E-Maznah Hijeriah E. Erinaldi Hildawati Lis Hafrida S. Sofyan