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All Journal Jurnal Ilmiah Edunomika (JIE) Indo-Fintech Intellectuals: Journal of Economics and Business
Asraf Asraf
STIE Enam Enam Kendari
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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THE EFFECT OF ORGANIZATIONAL CULTURE AND WORK ENVIRONMENT ON SERVICE QUALITY WITH SATISFICATION AS A MODERATING VARIABLE Ferdinand Salomo Leuwol; Asraf Asraf; Budi Sulistiyo Nugroho; Sumardi Sumardi; Idam Wahyudi
JURNAL ILMIAH EDUNOMIKA Vol 8, No 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.10651

Abstract

Two of the many factors that can influence good or bad service quality are good organizational culture and a work environment that is comfortable, clean, and can provide peace of mind for both workers and customers. This study aims to examine the influence of Organizational Culture and Work Environment on Service Quality at Alfamart which are spread throughout Indonesia. Different from previous studies, this research adds the Job Satisfaction variable as a moderating variable. This research is quantitative research with an explanatory approach. This study uses secondary data distributed through questionnaires to 300 Alfamart employees spread throughout Indonesia with a minimum criteria of having worked for 2 years. The data used in this research were analyzed using Alt Samrt PLS 3.0. The results showed that each of the Organizational Culture and Work Environment variables had a positive and significant effect on the Service Quality variable. Apart from that, the Job Satisfaction variable is able to moderate the two independent variables above and has a quite significant shift in value.
Pengaruh Pengembangan Karir, Budaya Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan PT. Aditya Mandiri Sejahtera di Kota Kendari Rahmika Rahmika; Bakhtiar Abbas; David C.E. Lisapaly; Asraf Asraf
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 2 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i2.1193

Abstract

Human resource management is a crucial factor in achieving organizational goals, both in terms of profitability and company survival. In a specific context, PT. Aditya Mandiri Sejahtera faces challenges in career development, work culture, and work motivation that have implications for employee performance. This study seeks to fill the knowledge gap by analyzing the effect of career development, work culture, and work motivation on employee performance. The research method used is quantitative with a cross sectional study approach. The sampling technique uses a census and a sample size of 32 respondents. The results showed that simultaneously, the variables of career development, work culture, and work motivation had a positive and significant effect on employee performance. However, partially, career development has no significant effect, while work culture and work motivation have a positive and significant effect. The implications of this study indicate that improvements in work culture and work motivation can significantly improve employee performance, although career development requires a more comprehensive approach.
Pengaruh Motivasi Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behaviour (OCB) dengan Kepuasan Kerja sebagai Variabel Interverning (Studi Kasus Pada PT. Obsidian Stainless Steel Indonesia Stock Kabupaten Konawe) Brian Tritama Haeba; Abd. Azis Muthalib; Nofal Supriaddin; Asraf Asraf
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 2 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i2.1194

Abstract

This study focuses on the influence of work motivation and organizational commitment on Organizational Citizenship Behavior (OCB) in PT. Obsidian Stainless Steel Indonesia, Konawe Regency. This research is motivated by the importance of work motivation and organizational commitment in increasing OCB which has an impact on company performance. This study aims to fill the knowledge gap regarding the relationship between work motivation, organizational commitment, and OCB with job satisfaction as an intervening variable. The methodology used in this study is a quantitative approach with Partial Least Square (PLS) analysis techniques. The main results of the study showed that work motivation had a positive and significant influence on OCB; organizational commitment also has a positive and significant effect on OCB; and job satisfaction as intervening variables strengthen the relationship between work motivation and OCB as well as organizational commitment and OCB. The study found that job satisfaction plays an important role in amplifying the influence of work motivation and organizational commitment to OCB. The implications of this study show that companies improve employee OCB
Pengaruh Kompetensi, Penempatan Kerja dan Pengembangan Sumber Daya Manusia Terhadap Kinerja Pegawai Kantor Kecamatan Kendari Barat Ambar Sari Wulele; Nasrul Nasrul; Asraf Asraf
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 2 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i2.1214

Abstract

The strategic role of human resources in organizations has received great attention in today's era of globalization. The West Kendari Sub-district Office faces significant challenges related to competency, job placement, and human resource development that affect employee performance. This study aims to fill the knowledge gap by exploring the combined effect of the three variables on employee performance. The method used was a quantitative survey with a sample size of 33 respondents. The results showed that employee competence has the greatest influence on performance, followed by human resource development and job placement. Human resource development is proven to make a significant contribution in improving employee performance through continuous training programs. The combination of these three variables showed a greater influence than the influence of each variable separately, indicating the importance of an integrated and holistic approach to human resource management. This study provides empirical evidence that investment in the development of employee competencies and skills as well as proper placement is critical to achieving optimal performance. and ensure employee placement in accordance with employee expertise to improve performance
Triple Bottom Line on Business Performance: Examining the Moderating Role of Managerial Competencies Asraf Asraf; Nofal Supriaddin
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 5 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business (in-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i5.1809

Abstract

This study evaluates the influence of the Triple Bottom Line (TBL) dimensions Economic, Social, and Environmental on restaurant business performance in Kendari, as well as the role of managerial competency moderation. The results show that the three dimensions of TBL have a significant positive influence, with the Economic and Social dimensions directly improving performance, and environmentally friendly policies also play an important role. Managerial competence strengthens TBL's positive impact on business performance. These findings imply the importance of managerial competence in maximizing the benefits of TBL to support business sustainability holistically
Exploring Value-oriented Storytelling Influences Traveler Loyalty Through Satisfaction and Image Asraf Asraf; Nofal Supriaddin
Indo-Fintech Intellectuals: Journal of Economics and Business Vol. 4 No. 5 (2024): Indo-Fintech Intellectuals: Journal of Economics and Business (in-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/ifijeb.v4i5.1810

Abstract

This study explores the impact of Value-oriented Storytelling on Tourist Loyalty, with the mediation of Customer Satisfaction and Destination Image, using a sample of 196 tourists who visited the "Diamond Triangle" in North Konawe Regency. The results show that Customer Satisfaction, Destination Image, and Value-oriented Storytelling have a significant influence on Tourist Loyalty. Customer Satisfaction has a direct impact on loyalty, while Destination Image plays a role in enhancing both satisfaction and tourist loyalty. Value-oriented Storytelling significantly strengthens Destination Image, which in turn increases Customer Satisfaction and drives Tourist Loyalty. Additionally, it was found that Value-oriented Storytelling also has an indirect effect on Tourist Loyalty through Destination Image and Customer Satisfaction, highlighting the importance of storytelling in destination marketing strategies. The limitations of this study include its specific focus on North Konawe and its short-term perspective. Future research is recommended to expand the sample size and use a longitudinal approach to explore the long-term impact of Value-oriented Storytelling on Tourist Loyalty
Co-Authors Abd. Azis Muthalib Ambar Sari Wulele Bakhtiar Abbas Brian Tritama Haeba Budi Sulistiyo Nugroho David C.E. Lisapaly Ferdinand Salomo Leuwol Idam Wahyudi Nasrul Nasrul Nofal Supriaddin Rahmika Rahmika Sumardi Sumardi Supriaddin, Nofal