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All Journal International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Homes Journal: Hospital Management Studies Journal International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of Social And Economics Research El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam journal of social and economic research Journal of Ekonomics, Finance, and Management Studies
Wani Devita Gunardi
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THE EFFECT OF PATIENT EXPERIENCE AND PRICE FAIRNESS ON MEDIATED REVISIT INTENTION BY OUTPATIENT PATIENT SATISFACTION AT ABDUL RADJAK HOSPITAL, SALEMBA Julianty Arisandi Nasution; Saparso; Wani Devita Gunardi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.683

Abstract

The purpose of this study is to analyze the influencepatient experience and price fairness on revisit intention with patient satisfaction as a mediating variable. The research method used is quantitative with a survey approach. Data were collected through questionnaires filled out by outpatients at Abdul Radjak Salemba Hospital. The measurement scale used in the questionnaire was the Likert Scale. The research sample consisted of 170 patients and was selected using a purposive sampling technique. The data analysis technique used Partial Least Square-Structural Equation Modeling (PLS-SEM). Based on the results of the direct effect hypothesis test, it shows that patient experience and price fairness have a positive and significant effect on revisit intention, patient experience and price fairness have a positive and significant effect on patient satisfaction, patient satisfaction has a positive and significant effect on revisit intention. The results of the indirect effect hypothesis test show that patient experience and price fairness have a positive and significant effect on revisit intention through patient satisfaction. Suggestions for the management of Abdul Radjak Salemba Hospital in an effort to increase revisit intention in outpatients by paying attention to patient experience factors, price fairness, and satisfaction.
THE EFFECT OF WORKLOAD AND COMPENSATION ON INPATIENT NURSE TURNOVER INTENTION AT TYPE C HOSPITAL, WEST JAKARTA WITH JOB STRESS AS A MEDIATING VARIABLE Alexander Yosua Santoso; Bernard T. Widjaja; Wani Devita Gunardi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 5 (2026): APRIL
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19450224

Abstract

Nurses are professionals who play a crucial role in hospital services, and high turnover intention can impact the quality of healthcare services. Increased workload due to changes in hospital status and suboptimal compensation are suspected to be factors influencing the emergence of job stress and turnover intention. This study used a cross-sectional quantitative approach with a survey method through a questionnaire to inpatient nurses. The data analysis technique used was Smart PLS. The variables studied included workload, compensation, job stress, and turnover intention . The results showed that workload did not have a significant effect on turnover intention directly. However, workload had a significant effect on job stress, and job stress had a positive effect on turnover intention . In addition, compensation had a negative and significant effect on turnover intention and on job stress. Mediation testing showed that job stress was able to mediate the effect of workload on turnover intention , but was unable to mediate the effect of compensation on turnover intention . The conclusion of this study is that job stress is a key variable in explaining the relationship between workload and turnover intention. Meanwhile, compensation has a direct effect on turnover intention without going through job stress. Therefore, hospital management needs to manage workload and work stress effectively and improve the compensation system to control nurse turnover intention .
Co-Authors Alexander Yosua Santoso Anggrainy Intan Kusuma Putri Bernard T. Widjaja Budi Haryono Eka Desy Purnama Evriarti, Paulina Rosa Evy Herawati Feni Wahyuningsih Julianty Arisandi Nasution Margaretha Cecilia Mazirul Agung Santara Pestaria Sianipar Saparso Yanto Hindrawan