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All Journal JUKANTI (Jurnal Pendidikan Teknologi Informasi) JAMAS: Jurnal Abdi Masyarakat Jurnal manajemen informasi kesehatan Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics
Soultoni Akbar, Prima
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Health Professions Materials Science & Nanotechnology Public Health Social Sciences Other

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ANALISIS INFORMASI DAN PENGEMBANGAN DALAM PENERAPAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT KLINIK SEBAGAI PENDUKUNG EDUKASI PENYAKIT TIDAK MENULAR Wijaya, Avid; Soultoni Akbar, Prima; Sarma Sangkot, Hartaty; Sri Dewi Hastuti Suryandari, Endang
Jurnal Pendidikan Teknologi Informasi (JUKANTI) Vol 6 No 2 (2023): JURNAL PENDIDIKAN TEKNOLOGI INFORMASI (JUKANTI) EDISI NOPEMBER 2023
Publisher : Program Studi Pendidikan Informatika, Universitas Citra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37792/jukanti.v6i2.1044

Abstract

The rapid development of digital disruption has driven the healthcare sector to embrace technology as a vital tool in engaging patients as health consumers. In the pursuit of providing better services to patients, clinics now increasingly recognize the need for a system that can effectively connect clinics and patients with the ultimate goal of fostering loyalty in healthcare transactions. This research aims to implement a web-based Customer Relationship Management (CRM) application system in clinics. In the design of this research, a descriptive approach is employed, with a focus on the analysis of the requirements necessary for the implementation of CRM application systems in clinics. The research subjects involve primary care clinics located in the city of Malang, serving as samples that represent diverse clinic contexts. The research instrument used is an interview guide, enabling in-depth data collection regarding user needs and expectations. The proposed implementation of the CRM application also involves an analysis of the extent to which users respond to and accept the application. The initial stage of the research involves information analysis to comprehend the various system requirements in different clinics. Subsequently, the development of systems in these clinics is a key step in enhancing the patient experience and interactions between clinics and patients. It is crucial to closely monitor user feedback on this application, how the application affects interactions between patients and clinics, and how user responses can be interpreted into improvements in a new information system that is more user-friendly. This research will provide valuable insights into how technology and application systems can serve as effective tools in enhancing healthcare services and interactions between clinics and patients.).
PEMBERDAYAAN MASYARAKAT BERUPA IMPLEMENTASI WEB PROFIL KESEHATAN & MANAJEMEN PANTI ASUHAN AL-IKHLAS: Community Empowerment through the Implementation of Health Profile Website & Management of Al-Ikhlas Orphanage Wijaya, Avid; Soultoni Akbar, Prima; Sarma Sangkot, Hartaty
JAMAS : Jurnal Abdi Masyarakat Vol. 1 No. 3 (2023)
Publisher : Forind Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62085/jms.v1i3.41

Abstract

Pemberdayaan masyarakat, terutama melalui panti asuhan, merupakan elemen penting dalam meningkatkan kualitas hidup individu dan komunitas. Akses informasi yang memadai di bidang kesehatan dan kesejahteraan sosial menjadi faktor penentu dalam upaya pemberdayaan ini. Implementasi teknologi informasi dapat menjadi sarana efektif untuk meningkatkan aksesibilitas informasi dalam konteks panti asuhan. Tujuan dalam kegiatan pengabdian Masyarakat ini adalah untuk memberdayakan masyarakat berupa implementasi web profil kesehatan & manajemen panti asuhan Al-Ikhlas. Metode yang digunakan dalam program pemberdayaan ini melibatkan beberapa tahap, mulai dari sosialisasi konsep web profil dan manajemen sebagai literasi digital di bidang kesehatan hingga pelatihan praktis dalam pembuatan dan pengoperasian web profil Manajemen Panti Asuhan. Tahap pertama adalah penyampaian konsep literasi digital kepada staf panti asuhan dengan fokus pada pengenalan domain, manfaat web profil, copywriting, dan peluang yang ada dalam era teknologi digital. Selanjutnya, setelah pelatihan, program melibatkan pendampingan dalam penggunaan aplikasi web profil panti asuhan serta melakukan monitoring dan evaluasi terhadap penggunaan aplikasi tersebut. Sosialisasi dan pelatihan berhasil meningkatkan pemahaman tentang web profil, literasi digital, dan potensi teknologi informasi bagi panti asuhan. Implementasi web profil kesehatan diharapkan meningkatkan akses informasi kesehatan anak-anak dan mendukung kesejahteraan mereka. Hasil program juga memberikan wawasan tentang peningkatan kemandirian panti asuhan dalam mengelola informasi kesehatan dan kesadaran masyarakat terhadap kesehatan dan masalah sosial di sekitarnya. Penerapan teknologi informasi melalui web profil kesehatan memberikan dampak positif, meningkatkan akses informasi, dan kreativitas di panti asuhan. Program ini memberikan kontribusi positif untuk perkembangan anak-anak dan panti asuhan di masa depan.
The Influence of Staff Knowledge Level on Health Information System Use at Community Health Centers in Malang City Soultoni Akbar, Prima; Maulidah Hariez, Tsalits
Jurnal Manajemen Informasi Kesehatan (Health Information Management) Vol. 9 No. 2 (2024): Health Information and Management
Publisher : Sekolah Tinggi Ilmu Kesehatan Sapta Bakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51851/jmis.v9i2.596

Abstract

One important ICT implementation in the healthcare sector is the Health Information System (HIS). There is limited research specifically examining the knowledge of community health center staff regarding readiness to use a HIS. This study aims to determine the level of staff knowledge regarding HIS use. The researchers used this approach to determine the influence of community health center staff knowledge (the independent variable) on readiness to use a health information system. The sample size in this study was 41 respondents. The sampling technique used in this study was random sampling (probability sampling). There was an effect of knowledge level on readiness to use a health information system (t = 17.96, p = <0.001). The level of knowledge of community health center staff regarding readiness to use a health information system was quite good.
Design of a Clinical CRM Model Integrated with EMR to Support NCD Education Wijaya, Avid; Soultoni Akbar, Prima; Rohmania Zein, Eiska; Fadly, Fery; Ajeng Trikusumah, Rizka
Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics Vol. 8 No. 1 (2026): February
Publisher : Jurusan Teknik Elektromedik, Politeknik Kesehatan Kemenkes Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35882/ijeeemi.v8i1.280

Abstract

Non-Communicable Diseases (NCDs) have become a major global health issue requiring serious attention, a challenge for the global health system, because of factors such as urbanization, lifestyle changes, and population aging have caused increased cases of diseases such as diabetes, cancer, and cardiovascular disorders worldwide. Clinics play a crucial role in providing health education to the community to increase awareness of NCD prevention. Health service optimization can be achieved through the integration of Customer Relationship Management (CRM) and Electronic Medical Record (EMR) systems, which enable improved patient-provider relationships and more effective access to medical records. This study aims to develop an integrated CRM EMR application model for clinics as a tool for NCD education. The study employed a user-centered design approach with a descriptive research methodology. The research stages consisted of research, requirements, design, and evaluation, conducted through literature reviews, field data collection, and interviews with clinic staff to identify system requirements and user experiences. The design phase produced a database model, relational tables, and a user interface prototype that represent the integration of CRM and EMR systems. The findings indicate that the proposed model has the potential to improve the efficiency of patient data management, facilitate health education, and strengthen interactions between patients and healthcare providers. The main contribution of this research is the provision of technical outputs in the form of a database design and user interface prototype, which can serve as the foundation for further development and implementation of an integrated CRM EMR system in clinics. By embedding the CRM–EMR model within broader e-health strategies and community-based health promotion programs, this research lays the groundwork for a sustainable digital ecosystem that supports preventive healthcare and advances Indonesia’s digital health transformation.
Co-Authors Ajeng Trikusumah, Rizka Fadly, Fery Maulidah Hariez, Tsalits Rohmania Zein, Eiska Sarma Sangkot, Hartaty Sri Dewi Hastuti Suryandari, Endang