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All Journal Journal of Educational Innovation and Public Health PENGABDIAN KEPADA MASYARAKAT (JUPENGMAS)
Shulystiawaty Desy Resky
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Religion Humanities Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Analisis Kualitas Pelayanan Tenaga Administrasi Rumah Sakit terhadap Kepuasan Pasien di Unit Instalasi Rawat Jalan di Rumah Sakit Shulystiawaty Desy Resky; Muhajrin Muhajrin; Irwan Irwan
Journal of Educational Innovation and Public Health Vol. 2 No. 2 (2024): April : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v2i2.3127

Abstract

The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in every patient. Service quality has a positive and significant relationship with the level of patient satisfaction that cannot be denied. By showing the high and low level of patient satisfaction is influenced by the high and low quality of service provided. Service quality starts from patient needs and ends at patient expectations. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the services of their choice, but if patients are dissatisfied they will tell others twice as great about their bad experiences. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the analysis of the quality of hospital administration services on patient satisfaction in the outpatient installation unit at the Hospital. This study uses an analytical observational design based on crosssectional, quantitative analysis. The population in this study were 10444 patients. The sampling technique used Accidental sampling, with a sample of 100 samples. The instrument in this study was a questionnaire, the data analysis used was simple linear regression. This study shows that all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Emphaty) together have a positive influence on the quality of service of hospital administrative personnel on patient satisfaction in the outpatient installation unit at the Hospital.
Kualitas Pelayanan dan Pengaruhnya terhadap Minat Kunjungan Ulang Pasien Rawat Jalan pada Poliklinik Dirumah Sakit Islam Faisal Makassar Shulystiawaty Desy Resky; Anggung Dinianti; Irwan Irwan
Journal of Educational Innovation and Public Health Vol. 3 No. 1 (2025): Januari : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v3i1.3543

Abstract

Faisal Islamic Hospital Makassar currently has good service quality on the interest in repeat visits to outpatients in polyclinics with an increasing number of outpatient visits. However, there are also services that are desired by patients and families of patients so that the service is said to be bad. This is felt by patients visiting the hospital, namely the better the services provided where before the researchers conducted the research there were still many shortcomings in the form of medical devices and irregular service hours. Where the quality of service can also be said to be good if the service provided is in accordance with what the patient wants and can be said to be satisfactory service. Therefore, to increase the number of patient visits, the hospital tries to provide quality service so that patients feel satisfied. Revisit interest is the behavior that occurs in response to a service that shows the customer's desire to revisit the hospital. This study aims to determine the quality of service and its effect on outpatient revisit interest in polyclinics at Faisal Makassar Islamic Hospital. The population in this study was 750 patients and the sample size was 254 patients who made a repeat visit at the polyclinic of the Faisal Islamic Hospital Makassar. The results of this study are the level of repeat visits on an outpatient basis at the Faisal Makassar Islamic Hospital can be seen from the aspects of tangible (physical evidence) of good value, reliability (reliability) of good value, responsiveness (responsiveness) of good value, assurance (certainty) of good value, and empathy (empathy) of good value.
PENYULUHAN KESEHATAN WASPADA DEMAM BERDARAH (Jaga diri, keluarga, dan lingkungan dari virus dengue dengan melakukan 3M plus) Shulystiawaty Desy Resky; Nurhidayah tiasya Sanas; Erlina HB; Yusrianto; Muhammad Syafri; Karlyna Bte. Muhammad; Anna Maria Daud; Ma'rifat Istiqa Mukti
JURNAL PENGABDIAN KEPADA MASYARAKAT (JUPENGMAS) Vol 1 No 2 (2024): 10 Juni 2024
Publisher : CV. CAHAYA BINTANG CEMERLANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/jupengmas.v1i2.84

Abstract

Demam Berdarah Dengue (DBD) merupakan salah satu penyakit tropis yang disebabkan oleh virus dengue dan ditularkan melalui gigitan nyamuk Aedes aegypti. Penyakit ini menjadi masalah kesehatan serius di berbagai negara, terutama di daerah tropis dan subtropis, termasuk Indonesia. Penyuluhan kesehatan tentang DBD bertujuan untuk meningkatkan pengetahuan dan kesadaran masyarakat mengenai penyebab, gejala, pencegahan, dan penanganan awal penyakit ini. Dalam penyuluhan ini, metode yang digunakan mencakup ceramah, diskusi, dan demonstrasi. Ceramah memberikan informasi mendetail tentang siklus hidup nyamuk Aedes aegypti, tanda dan gejala DBD, serta pentingnya upaya pencegahan seperti menjaga kebersihan lingkungan, menguras bak mandi, menutup tempat penampungan air, dan memanfaatkan kelambu atau obat nyamuk. Diskusi interaktif memungkinkan partisipan untuk bertanya dan berbagi pengalaman, sementara demonstrasi praktik langsung, seperti cara memeriksa dan menguras tempat penampungan air, membantu memperjelas informasi yang diberikan. Hasil dari penyuluhan menunjukkan peningkatan pengetahuan dan kesadaran masyarakat tentang DBD. Masyarakat menjadi lebih proaktif dalam melakukan langkah-langkah pencegahan di rumah dan lingkungan sekitar. Penyuluhan ini diharapkan dapat berkontribusi pada penurunan insidensi kasus DBD dan peningkatan kesehatan masyarakat secara umum.
Co-Authors Anggung Dinianti Anna Maria Daud Erlina HB Irwan Karlyna Bte. Muhammad Ma'rifat Istiqa Mukti Muhajrin Muhajrin Muhammad Syafri Nurhidayah Tiasya Sanas Yusrianto