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Institut Teknologi dan Kesehatan Tri Tunas Nasional Makassar
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Analisis Kualitas Pelayanan Tenaga Administrasi Rumah Sakit terhadap Kepuasan Pasien di Unit Instalasi Rawat Jalan di Rumah Sakit Shulystiawaty Desy Resky; Muhajrin Muhajrin; Irwan Irwan
Journal of Educational Innovation and Public Health Vol. 2 No. 2 (2024): April : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v2i2.3127

Abstract

The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in every patient. Service quality has a positive and significant relationship with the level of patient satisfaction that cannot be denied. By showing the high and low level of patient satisfaction is influenced by the high and low quality of service provided. Service quality starts from patient needs and ends at patient expectations. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the services of their choice, but if patients are dissatisfied they will tell others twice as great about their bad experiences. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the analysis of the quality of hospital administration services on patient satisfaction in the outpatient installation unit at the Hospital. This study uses an analytical observational design based on crosssectional, quantitative analysis. The population in this study were 10444 patients. The sampling technique used Accidental sampling, with a sample of 100 samples. The instrument in this study was a questionnaire, the data analysis used was simple linear regression. This study shows that all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Emphaty) together have a positive influence on the quality of service of hospital administrative personnel on patient satisfaction in the outpatient installation unit at the Hospital.
Kualitas Pelayanan dan Pengaruhnya terhadap Minat Kunjungan Ulang Pasien Rawat Jalan pada Poliklinik Dirumah Sakit Islam Faisal Makassar Shulystiawaty Desy Resky; Anggung Dinianti; Irwan Irwan
Journal of Educational Innovation and Public Health Vol. 3 No. 1 (2025): Januari : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v3i1.3543

Abstract

Faisal Islamic Hospital Makassar currently has good service quality on the interest in repeat visits to outpatients in polyclinics with an increasing number of outpatient visits. However, there are also services that are desired by patients and families of patients so that the service is said to be bad. This is felt by patients visiting the hospital, namely the better the services provided where before the researchers conducted the research there were still many shortcomings in the form of medical devices and irregular service hours. Where the quality of service can also be said to be good if the service provided is in accordance with what the patient wants and can be said to be satisfactory service. Therefore, to increase the number of patient visits, the hospital tries to provide quality service so that patients feel satisfied. Revisit interest is the behavior that occurs in response to a service that shows the customer's desire to revisit the hospital. This study aims to determine the quality of service and its effect on outpatient revisit interest in polyclinics at Faisal Makassar Islamic Hospital. The population in this study was 750 patients and the sample size was 254 patients who made a repeat visit at the polyclinic of the Faisal Islamic Hospital Makassar. The results of this study are the level of repeat visits on an outpatient basis at the Faisal Makassar Islamic Hospital can be seen from the aspects of tangible (physical evidence) of good value, reliability (reliability) of good value, responsiveness (responsiveness) of good value, assurance (certainty) of good value, and empathy (empathy) of good value.
Kegiatan Bakti Sosial Melalui Pembagian Sembako Kepada Warga Panti Asuhan Kota Makassar Fakhruddin, Sulfianti; Rauf , Nur Inayah; Sari, Andi Mu’tiah; HB, Erlina; Irwan, Irwan; Daud, Anna Maria; Muhajirin, Muhajirin; Dinianti, Anggun
SENTRA DEDIKASI: Jurnal Pengabdian Masyarakat Vol. 3 No. 2 (2025): Mei 2025
Publisher : Arlisaka Madani Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59823/dedikasi.v3i2.86

Abstract

Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan kesejahteraan sosial dan emosional anak-anak di Panti Asuhan Al-Wahhab dan Panti Asuhan Shafamarwah melalui pembagian sembako. Paket sembako disiapkan, yang mencakup bahan makanan pokok seperti beras, minyak goreng, gula, mie instan, dan telur, serta perlengkapan bayi seperti popok, tisu basah, sabun, sampo, baju bekas, boneka, dan peralatan bayi. Kegiatan ini dilaksanakan dengan melibatkan relawan SAJADAH dan civitas akademika ITEKES Tri Tunas Nasional, yang berinteraksi langsung dengan anak-anak selama proses distribusi. Hasil dari kegiatan menunjukkan bahwa bantuan yang diberikan sangat bermanfaat dalam memenuhi kebutuhan dasar anak-anak, serta memberikan dukungan emosional yang penting bagi kesejahteraan mereka. Umpan balik dari pengurus panti asuhan dan anak-anak menunjukkan peningkatan rasa percaya diri dan kebahagiaan. Kegiatan ini berhasil mencapai tujuannya dan menunjukkan pentingnya kolaborasi antara berbagai pihak dalam mendukung kelompok rentan. Disarankan agar kegiatan serupa dilaksanakan secara berkala untuk terus membantu mereka yang membutuhkan, serta melakukan evaluasi untuk meningkatkan kualitas program pengabdian masyarakat di masa mendatang.
Descriptive Study of Gadget Usage Patterns and Their Implications for Academic Performance and Health Rauf, Nur Inayah; Irwan, Irwan; Daud, Anna Maria; Dinianti, Anggun
Pancasakti Journal Of Public Health Science And Research Vol 5 No 2 (2025): PJPHSR
Publisher : Fakultas Kesehatan Masyarakat, Universitas Pancasakti, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/pjphsr.v5i2.1825

Abstract

The widespread adoption of digital technologies among university students necessitates a thorough investigation into their usage patterns and the multifaceted implications for academic achievement and health. This study aims to provide a descriptive overview of gadget usage patterns among university students. This study utilizes a descriptive research design with a cross-sectional approach. A sample size of 77 students was selected using a consecutive sampling sampling technique. data collection was conducted using a questionnaire in the form of a Google form. This study found that the majority of respondents were female (53.2%), aged 18-23 years (54.5%), who used gadgets for 1-6 hours daily (53.2%). The most commonly used application was social media (27.3%). Smartphones and tablets were the gadgets used most frequently (57.1%), which the respondents kept near them while sleeping (41.6%). Within the home, the TV was located in the bedroom or near the bedroom (35.1%), and the respondents reported their emotional condition as normal (68.8%). Gadget usage among students is shaped by their characteristics and behavioral patterns in utilizing technology. Further research is needed to examine the implications of these usage patterns on students' academic achievement and well-being.
Distribusi Sembako 10 Muharram: Dari Amal Menuju Investasi Kesehatan Masyarakat dan Jaringan Sosial Rauf , Nur Inayah; Irwan, Irwan; Sari, Andi Mu’tiah; HB, Erlina; Anirwan, Anirwan; Qamal, Qamal; Ismail, Ismail
SENTRA DEDIKASI: Jurnal Pengabdian Masyarakat Vol. 3 No. 3 (2025): September 2025
Publisher : Arlisaka Madani Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59823/dedikasi.v3i3.106

Abstract

Ketahanan pangan dan gizi masih menjadi tantangan di wilayah urban seperti Kelurahan Mangasa, Makassar, dengan 23,5% penduduk rentan pangan dan 18,2% balita mengalami stunting. Kegiatan pengabdian masyarakat ini bertujuan mentransformasi distribusi sembako pada momentum 10 Muharram dari sekadar amal menjadi investasi strategis dalam kesehatan masyarakat dan penguatan jaringan sosial. Metode pelaksanaan meliputi tiga tahap: (1) persiapan dan validasi data 102 keluarga penerima, serta penggalangan dana melalui kolaborasi dengan Majelis Taklim Annisa (2) pelaksanaan distribusi menggunakan sistem kupon terverifikas (3) evaluasi dampak. Hasilnya, seluruh 102 paket sembako (beras, gula, mi instan) tersalurkan tepat sasaran (100%) dengan respons penerima yang sangat positif. Analisis menunjukkan pendekatan ini tidak hanya menjamin bantuan jangka pendek, tetapi juga memperkuat jejaring kolaborasi antara akademisi, organisasi keagamaan, dan pemerintah lokal, sekaligus menjadi platform intervensi kesehatan preventif. Disimpulkan bahwa integrasi nilai keagamaan dan kemitraan strategis berhasil mengonversi filantropi menjadi investasi kesehatan berkelanjutan. Untuk itu, direkomendasikan pengembangan model serupa dengan diversifikasi paket pangan dan integrasi program kesehatan primer.
Kualitas Pelayanan Rawat Inap di Rumah Sakit Umum Wisata Universitas Indonesia Timur Makassar Irwan, Irwan
Journal of Health Quality Development Vol. 3 No. 2 (2023): Desember 2023, JHQD
Publisher : Unit Publikasi Ilmiah Perkumpulan Intelektual Madani Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51577/jhqd.v3i2.526

Abstract

Pelayanan kesehatan yang berkulitas merupakan salah satu tolak ukur kepuasan terhadap pasien, namun masih banyak keluhan pasien akan pelayanan kesehatan yang diberikan. Oleh karena itu, tujuan penelitian ini adalah untuk mengetahui dan menganalisis Kualitas Pelayanan Rawat Inap di Rumah Sakit Umum Wisata Universitas Indonesia Timur Makassar. Metode penelitian yang digunakan adalah metode kuantitatif dengan teknik penarikan sampel secara Assidentil Sampling dengan sampel penelitian sebanyak 50 responden. Data hasil penelitian dianalisis dengan analisis deskriptif kuantitatif dalam bentuk tabulasi frekuensi. Hasil penelitian menunjukkan bahwa Kualitas Pelayanan Rawat Inap di Rumah Sakit Umum Wisata Universitas Indonesia Timur Makassar dalam kategori “baik”. (1) sistem, mekanisme, dan prosedur pelayanan yang diterapkan sesuai dengan standar ISO 9001-2015, pelayanan sesuai SOP serta setiap Dokter, Perawat, memiliki tugas yang jelas, (2) biaya/tarif pelayanan sangat jelas dan mudah serta sistem pembayaran secara tunai dan via ATM, (3) Sarana prasarana/fasilitas pelayanan tersedia, seperti tempat tidur pasien, gantungan infus pasien, obatan-obatan dan bahan laboratorium, kendaran ambulance sebanyak 5 unit, serta alat kesehatan berfungsi normal, ruangan pasien dibersihkan setiap pagi dan sore oleh petugas kebersihan, (4) produk layanan dengan petugas melayani pasien dengan senyum, salam, sapa, sopan dan santun, ruangan perawatan Anak, Penyakit Dalam, Kebidanan dan Bedah baik, sistem keamanan pasien terjaga selama 24 jam, (5) kompetensi pelaksana pelayanan dengan setiap petugas pelayanan memiliki Surat Tanda Registrasi (STR) dari profesi masing-masing serta bertugas sesuai dengan disiplin ilmu dan kompetensinya.
Co-Authors Anggung Dinianti Anirwan Anirwan Daud, Anna Maria Dinianti, Anggun Fakhruddin, Sulfianti HB, Erlina Ismail Ismail Muhajirin, Muhajirin Muhajrin Muhajrin Qamal Qamal Rauf , Nur Inayah Rauf, Nur Inayah Sari, Andi Mu’tiah Shulystiawaty Desy Resky