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All Journal Journal of Educational Innovation and Public Health Detector: Jurnal Inovasi Riset Ilmu Kesehatan Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian
Muhajrin Muhajrin
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Humanities Dentistry Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Veterinary Other

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Analisis Kualitas Pelayanan Tenaga Administrasi Rumah Sakit terhadap Kepuasan Pasien di Unit Instalasi Rawat Jalan di Rumah Sakit Shulystiawaty Desy Resky; Muhajrin Muhajrin; Irwan Irwan
Journal of Educational Innovation and Public Health Vol. 2 No. 2 (2024): April : Journal of Educational Innovation and Public Health
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/innovation.v2i2.3127

Abstract

The quality of health services is a level that shows the perfection of health services that can create a sense of satisfaction in every patient. Service quality has a positive and significant relationship with the level of patient satisfaction that cannot be denied. By showing the high and low level of patient satisfaction is influenced by the high and low quality of service provided. Service quality starts from patient needs and ends at patient expectations. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the services of their choice, but if patients are dissatisfied they will tell others twice as great about their bad experiences. So if there is dissatisfaction with the patient, it is something that needs to be considered. This study aims to determine the analysis of the quality of hospital administration services on patient satisfaction in the outpatient installation unit at the Hospital. This study uses an analytical observational design based on crosssectional, quantitative analysis. The population in this study were 10444 patients. The sampling technique used Accidental sampling, with a sample of 100 samples. The instrument in this study was a questionnaire, the data analysis used was simple linear regression. This study shows that all indicators of service quality (Tangible, Reliability, Responsiveness, Assurance, Emphaty) together have a positive influence on the quality of service of hospital administrative personnel on patient satisfaction in the outpatient installation unit at the Hospital.
Penyuluhan Dampak Penggunaan Gadget pada Anak Usia 6 – 12 Tahun di TPQ Nurul Ilmi Kota Makassar Nur Inayah Rauf; Andi Mutiah Sari; Muhajrin Muhajrin
Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian Vol. 2 No. 1 (2025): Januari: Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/transformasi.v2i1.1027

Abstract

Entering the digital era, technology plays an important role in human life. The Covid-19 pandemic in 2020 accelerated the digital transformation, including the activities of school children aged 6-12 years. The use of gadgets can have both positive and negative impacts on children, so it is necessary for parents to play a role in managing screen time to maximise the positive impact and minimise the negative impact of gadget use on children.  This activity is a counselling for parents, children, and teachers conducted at TPQ Nurul Ilmi Makassar City. The methods used were lectures and discussions. The results of the activity were 25 parents and children, as well as 5 teachers who participated in counselling activities. Based on the results of the discussion, the use of gadgets can help children in finding learning resources and as an educational medium for children, some parents supervise and limit screen time for children but there are also some parents who cannot supervise optimally because they are busy working. Children are given gadgets with the hope that parents can contact their children easily. The advice given to parents is to limit screen time for children to a maximum of 2-3 hours per day and select applications and what children watch during screen time. Meanwhile, teachers need to develop learning methods so that children are more comfortable learning and playing than using gadgets.
Efektivitas Pemanfaatan Aplikasi JKN Mobile pada Prosedur Pendaftaran Pasien Rawat Jalan Secara Online di RSUD Kota Baubau Anna Maria Daud; Anggung Dinianti; Sulistyawaty Desy Resky; Muhajrin Muhajrin
Detector: Jurnal Inovasi Riset Ilmu Kesehatan Vol. 3 No. 4 (2025): Jurnal Inovasi Riset Ilmu Kesehatan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/detector.v3i4.5843

Abstract

The JKN Mobile application is an electronic-based service innovation introduced by BPJS Health to facilitate JKN participants in accessing healthcare services and managing their membership information. This study aims to explore the experiences and perspectives of outpatient patients regarding the effectiveness of the JKN Mobile online registration system at Baubau City Regional General Hospital. A qualitative phenomenological approach was employed, with informants selected through purposive sampling. Data were collected to capture the meanings of patients’ experiences in using the application. The findings show that most patients are satisfied with the practicality, speed, and flexibility of the online registration system. However, technical problems, particularly unstable internet connectivity, remain a major challenge. Furthermore, the online registration system has contributed to improved service efficiency and patient satisfaction. These findings indicate the importance of continuous evaluation and improvement of the JKN Mobile online registration system to enhance service quality and health information system development at Baubau City Regional General Hospital.
Co-Authors Andi Mutiah Sari Anggung Dinianti Anna Maria Daud Irwan Nur Inayah Rauf Shulystiawaty Desy Resky Sulistyawaty Desy Resky