Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Journal Evidence Of Law Publicness: Journal of Public Administration Studies
Kartini, Riska
Unknown Affiliation
Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Kualitas Pelayanan Penyediaan Air Bersih Pada Bengkalis Perusahaan Daerah Air Minum (PDAM) Tirta Siak di Kota Pekanbaru Dewi, Ratna; Kartini, Riska; Mardiah, Ainun
PUBLICNESS: Journal of Public Administration Studies Vol. 2 No. 4 (2023): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v2i4.83

Abstract

The purpose of this study is to determine the quality of service at the office of the Regional Water Supply Company (PDAM) Tirta Siak Pekanbaru City and what are the inhibiting factors. The theory used is the theory of Zeithaml Parassuraman &; Berry there are five dimensions to measure service quality, namely tangibbles, realbility, responsive, assurance, empathy. This study uses qualitative research with a descriptive approach obtained through interviews, documentation, and observation. There are two population groups and samples in this study, namely 3 employees and 10 customers. The sampling technique used in determining individuals is purposive sampling. The results of this study show that the service quality of PDAM Tirta Siak Kota Pekanbaru is still not running well in accordance with customer satisfaction, only one indicator is assurance that has been running well to its customers. While the tangibbles, reability, responsive, empathy indicators are concluded that they have not been implemented properly. The inhibiting factors that affect the quality of PDAM Tirta Siak Kota Pekanbaru services are lack of human resources, absence of working time SOPs and lack of equitable distribution of routine checks every month to customers' homes.
Reclaiming Justice: International Legal Dimensions of Land Reclamation on Human Rights, Sovereignty, and Environmental Equity Kartini, Riska; Prasetyo, Dedy Ardian; Rattanapun, Supot
Journal Evidence Of Law Vol. 4 No. 3 (2025): Journal Evidence Of Law (Desember)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jel.v4i3.1735

Abstract

Land reclamation has emerged as a global practice that extends far beyond technical infrastructure development, positioning itself at the crossroads of human rights, state sovereignty, and environmental justice. Despite the proliferation of studies addressing its ecological and economic impacts, a notable gap remains in scholarship that systematically integrates these three international legal dimensions. This study aims to address that gap by situating reclamation within the framework of international law, critically examining its normative implications. Employing a normative, juridical, and qualitative approach, the research relies on primary legal sources, including UNCLOS 1982, ICCPR 1966, ICESCR 1966, and key environmental declarations, complemented by case law from the ICJ and PCA. Secondary sources were collected through a comprehensive literature review across international databases and reports from global institutions. Data analysis was conducted through a hermeneutic interpretation of legal texts and a comparative examination of state practice. Findings reveal that reclamation often undermines the right to livelihood and a healthy environment, challenges the integrity of sovereignty when used to justify territorial expansion, and exacerbates ecological injustice by privileging elite interests over vulnerable communities. These results underscore the interdependence of rights, sovereignty, and environmental sustainability, suggesting the need for integrative normative frameworks. The study contributes to academic discourse by bridging fragmented literatures while offering practical guidance for policymakers. It highlights the urgency of embedding human rights impact assessments within environmental evaluations and strengthening regional consultative mechanisms to align reclamation practices with global legal norms
Co-Authors Ainun Mardiah Dedy Ardian Prasetyo Ratna Dewi Rattanapun, Supot