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All Journal Paradigma : Journal of Science, Religion and Culture Studies Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
Silpiya, Devi
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Effectiveness of KTP Services in the Sub-District Purnamasari, Irma; Rahmawati, Rita; Silpiya, Devi; Bani Jafar, Firdaus; Sastrawan, Berry; Fitriah, Maria
Iapa Proceedings Conference 2023: New Public Governance: Reflection on Administration Science
Publisher : Indonesian Association for Public Administration (IAPA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/proceedings.2023.873

Abstract

E-KTP services at the sub-district level still leave complaints from the public regarding the unsatisfactory service provided, especially service times and service procedures, which still need to be fully understood by the public. This research aims to analyze the effectiveness of E-KTP services at the sub-district level by taking the case of Ciawi District, Bogor Regency, West Java, Indonesia. This research uses a descriptive quantitative approach method, collecting data through observation, interviews, and questionnaires from 41 respondents from the Ciawi District community who were taken by accidental sampling. The research results show data that the effectiveness of E-KTP services in the Ciawi sub-district is considered adequate. This assessment is measured based on three indicators: the source approach with an average value of 3.8, the process approach with an average value of 3.7, and the target approach with an average value of 3.7, from the highest score of 5. However, several areas for improvement in this service still originate from human resource capacity. Therefore, this research recommends that there is a need to increase employee capacity through job training, increasing the knowledge and abilities of officers regarding public services, and improving employee performance.
Effectiveness of CPNS Basic Training Building a Competent State Civil Apparatus Pratidina, Ginung; Silpiya, Devi; Seran, G. Goris
PARADIGMA : JURNAL ILMU PENGETAHUAN AGAMA, DAN BUDAYA Vol 22 No 2 (2025): PARADIGMA: Journal of Science, Religion and Culture Studies
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Islam 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/paradigma.v22i2.10674

Abstract

The purpose of this research is to find out how the effectiveness of basic training for Civil Servant Candidates  in building a competent state civil apparatus at the State Civil Apparatus Personnel Development Centre. This research uses descriptive research methods with a quantitative approach. With sample 80 people from the element of CPNS basic training participants. Data were collected through survey techniques through distributing questionnaires. Data analysis using a Likert scale. The results show that the overall response that the effectiveness of basic training for prospective civil servants at the staffing development centre of the state civil apparatus in the dimension of program objectives obtained a score of 4.44 in the "Very Good" criteria, the dimension of program objectives obtained a score of 4.41 in the "Very Good" criteria, in the dimension of achieving program objectives obtained a score of 4.51 in the criteria. "Very  Good",  and  on  dimensions  monitoring obtained a score of 4.54 in the "Very Good" criteria. The 4-dimensional assessment is considered very good, meaning that the implementation of basic training for civil servant candidates is said to be effective, but there are still some obstacle factors in the implementation of CPNS latsar, including the lack of technical resources, especially on the network so that it is necessary to make improvements in terms of its procurement to make it more effective.
Co-Authors Bani Jafar, Firdaus Ginung Pratidina Maria Fitriah Purnamasari, Irma Rita Rahmawati Sastrawan, Berry Seran, G. Goris