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All Journal Journal of Language and Health Public Health and Preventive Medicine Archive Jurnal Sinergi Kesehatan Indonesia Jurnal Abdi Mahosada
Rosita, Ni Putu Indah
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Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health

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Journal : Journal of Language and Health

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Analysis of Service Quality Using Potential “Gain in Value” Method in Outpatient Polyclinic of X Hospital in Bali Wijaya, I Wayan Septa; Rosita, Ni Putu Indah
Journal of Language and Health Vol 5 No 1 (2024): Journal of Language and Health
Publisher : CV. Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jlh.v5i1.3272

Abstract

Private hospitals continue strive to improve patient satisfaction. In measuring the level of satisfaction of hospital patients, currently the IPA (Importance-Performance Analysis) method can be used. Even though the IPA score is high, in reality there are still complaints from people who are undergoing outpatient care. This is because the hospital has not prioritized what services need to be repaired and improved. The purpose of this research is to find out which attributes need to be prioritized in improving hospital services. This study uses Potential Gain in Customer Value (PGCV) method. Data were collected through questionnaires distributed to 30 patients undergoing outpatient care. Respondents were randomly selected from various age groups and backgrounds. Subsequently, the data were analyzed using the PGCV method to identify which attributes have the highest potential value gain. The research findings indicate that the attribute requiring improvement is "Patient administration department is responsive to patient problems", while the last priority is "Availability of information about service procedures". Recommendations based on these findings include conducting routine training for patient administration staff on the importance of effective communication and empathy towards patient concerns. Additionally, emphasis should be placed on interpersonal skills, complaint handling, and problem resolution, ensuring that administrative staff have open channels of communication to promptly receive and address such reports.
The Effect of Reward And Punishment Systems on Improving the Quality of Health Services in Hospitals in Denpasar City: Literature Review Rosita, Ni Putu Indah; Wijaya, I Wayan Septa; Wira, I.A Dwidyaniti; Suwedia, I Nyoman Gede Bayu Wiratama; Nijyoti, Nitya
Journal of Language and Health Vol 5 No 3 (2024): Journal of Language and Health
Publisher : CV. Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jlh.v5i3.4926

Abstract

This study aims to examine the effect of reward and punishment systems on improving the quality of health services in hospitals, particularly in Denpasar City. Reward and punishment systems are crucial elements of human resource management that can motivate both medical and non-medical staff to enhance their performance. In the context of hospitals, these systems not only influence employee motivation but also have a direct impact on the quality of services received by patients. This research employs a literature review method, with data sourced from indexed national and international journals, textbooks, and related research reports. Data were collected through a literature search using databases such as, Scopus, and Google Scholar. Relevant articles were critically analyzed to identify key findings regarding the implementation of reward and punishment systems in the healthcare sector.The study reveals that an effective reward system can significantly boost employee motivation and improve service quality, while an appropriate punishment system helps maintain work discipline and prevents a decline in service standards. Achieving a balanced implementation of both systems is essential for optimal outcomes. Therefore, hospitals in Denpasar City are encouraged to adopt more effective reward and punishment systems to support the goal of enhancing health service quality. This research is expected to contribute to identifying the benefits and challenges of implementing such systems, as well as providing recommendations to improve their efficiency. Additionally, it aims to enrich the literature on quality management in healthcare services, particularly in the Indonesian context.
Strategi Pengembangan Inovasi Manajemen Sumber Daya Manusia di Rumah Sakit: Literature Review Wijaya, I Wayan Septa; Rosita, Ni Putu Indah; Wira, Ida Ayu Dwidyaniti; Nijyoti, Nitya; Suwedia, I Nyoman Gede Bayu Wiratama
Journal of Language and Health Vol 6 No 2 (2025): Journal of Language and Health
Publisher : CV. Global Health Science Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/jlh.v6i2.6677

Abstract

Rumah sakit sebagai institusi pelayanan kesehatan menghadapi tantangan organisasi yang dinamis dan kemajuan teknologi yang pesat di era digital. Oleh karena itu, strategi inovatif dalam manajemen sumber daya manusia (SDM) sangat penting untuk meningkatkan kualitas layanan dan menjaga daya saing rumah sakit. Tujuan: Penelitian ini bertujuan untuk mengulas dan merangkum berbagai strategi pengembangan inovasi dalam manajemen SDM di rumah sakit melalui tinjauan literatur. Penelitian ini menggunakan metode literature review dengan menganalisis artikel-artikel yang diperoleh dari mesin pencari Google Scholar dalam rentang tahun 2020 hingga 2024. Kata kunci yang digunakan dalam pencarian meliputi “human resource management”, “hospital”, dan “innovative management strategies”. Dari total 37 artikel yang ditemukan, sebanyak 15 artikel yang memenuhi kriteria inklusi digunakan dalam kajian ini. Artikel yang dipilih merupakan artikel original, berbahasa Indonesia dan Inggris, bersifat open access, dan tersedia dalam versi full-text. Analisis dilakukan dengan menelaah isi artikel terkait pendekatan, metode, dan temuan utama mengenai inovasi strategi manajemen SDM di rumah sakit. Kajian menunjukkan bahwa kepemimpinan yang efektif dan kolaboratif menjadi faktor utama pendorong inovasi di rumah sakit. Berbagai inovasi pelatihan SDM seperti pembelajaran berbasis teknologi, microlearning, penggunaan simulasi, dan gamifikasi terbukti meningkatkan keterlibatan dan efektivitas pembelajaran. Penerapan e-learning memungkinkan fleksibilitas pembelajaran sesuai kebutuhan individu. Selain itu, penggunaan analisis data dan komunikasi yang efektif turut berkontribusi dalam pengambilan keputusan strategis dan peningkatan produktivitas staf. Pengembangan strategi manajemen SDM yang inovatif dan berbasis teknologi sangat penting agar rumah sakit mampu beradaptasi dan bertahan dalam menghadapi tantangan transformasi digital.
Co-Authors Antarika, Gede Yasa Citra Mutiarahati, Ni Luh Ayu Gede Arya Bagus Arisudhana I Made Ady Wirawan Kadek Tresna Adhi Nijyoti, Nitya Putra Pemayun, Cokorda Gde Septa Wijaya, I Wayan Suwedia, I Nyoman Gede Bayu Wiratama Wijaya, I Wayan Septa Wira, I.A Dwidyaniti Wira, Ida Ayu Dwidyaniti