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All Journal AJAD : Jurnal Pengabdian kepada Masyarakat Ceddi Journal of Information System and Technology (JST) Ceddi Journal of Education
Wisda
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Mathematics Other

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Journal : Ceddi Journal of Information System and Technology (JST)

 1 
Waste Service Retribution Management in Selayar Islands Regency through Website-Based Solutions Wisda; Nuraida Latif; Apriana, Rezki; Neneng Awaliah; Kumar Vivek; Kamaruddin
Ceddi Journal of Information System and Technology (JST) Vol. 3 No. 1 (2024): April
Publisher : Yayasan Cendekiawan Digital Indonesia (CEDDI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56134/jst.v3i1.78

Abstract

The waste retribution management system at the Environmental Service office in Selayar Islands Regency is currently suboptimal. Customers are required to register for waste collection in person at the office, and the payment process must be done through a collection officer who visits the customer's location. Additionally, there is no formal channel for customers to provide feedback on the waste services they receive. To address these issues, an application is proposed to streamline waste service usage for the community and facilitate reporting for Environmental Service employees. The study aims to design and implement an Application for Data Collection and Reporting of Waste Service Retribution at the Environmental Service of Selayar Islands Regency. The research utilized field research, library research, interviews, and documentation to gather relevant data. The research methodology employed was Rapid Application Development (RAD), which involves stages such as requirements planning, user design, development, and implementation. The findings of the study suggest that the proposed application is highly feasible, based on the results of the respondents' assessments. This application is envisioned to significantly improve waste service management and customer experience in Selayar Islands Regency.
Implementation of a Rule-Based Decision Support System in Determining the Level of Customer Satisfaction with Services Kerry Buck Manulak; Shaiful; Wisda; Mandeine Resyi
Ceddi Journal of Information System and Technology (JST) Vol. 3 No. 2 (2024): December
Publisher : Yayasan Cendekiawan Digital Indonesia (CEDDI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56134/jst.v3i2.85

Abstract

Sarmi Car Wash is a car and motorbike washing service located at Jalan Sultan Hasanuddin No. 52, offering pick-up and drop-off services within a specified range. To enhance employee performance and customer service, the business seeks to implement a decision support system (DSS) to monitor employee performance and assess customer satisfaction effectively. This research aims to design a web-based DSS application that utilizes rule-based assessments of employee performance, integrating data such as employee names and tenure as references for developing the system. The study employed data collection methods including observation, interviews, documentation, and literature review. The system was tested using the black-box method, confirming that it functions as intended. Additionally, based on a user assessment questionnaire, the application achieved an average score of 80.4%, indicating its suitability and effectiveness for implementation. The developed system provides an efficient solution for improving service quality and employee performance monitoring at Sarmi Car Wash.
Co-Authors Amiruddin, Erwin Gatot Apriana, Rezki Asnimar Emasari Hasan, Hastrid Hidayat, Febri Ida, Nuraida Latif Kamaruddin Kerry Buck Manulak Kumar Vivek Latif, Nuraida Mandeine Resyi Mustika, Nur Nasir, Khaedir Rahman Neneng Awaliah Nurmila Pato, Markani RATNAWATI Rohayati Arifin Rohayati Arifin, Rohayati Shaiful Taliang, Askar