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All Journal Jurnal Teknosains Kodepena (Kodepena Journal of Technoscience) Jurnal Teknosains Kodepena (Kodepena Journal of Technoscience) Jurnal Social Society
Farliana Sutartiah
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Humanities Computer Science & IT Electrical & Electronics Engineering Energy Engineering Immunology & microbiology Social Sciences Other

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Analisis Produk Cacat pada Block Beton Menggunakan Metode Seven Tools dan Failure Mode Effect Analysis di Perusahan Precast XYZ Hady Sofyan; Regyawan Maydi Syafei Putra; IndraGumelar; Tarman; Farliana Sutartiah
JURNAL TEKNOSAINS KODEPENA Vol. 5 No. 1 (2024): Jurnal Teknosains Kodepena Volume 5 Nomor 1 Agustus 2024
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/teknosains.v5i1.72

Abstract

XYZ Company is a company in the manufacturing sector of precast concrete production, ready-to-use concrete products to meet the needs of the construction industry. The problem in this company is that there are still many defects that occur in the concrete produced. The purpose of this study is to find out what defects occur in concrete blocks, analyze the causes of their occurrence and make repair suggestions. This study uses the seven basic tools method to analyze the types of defects and the causes of defects in concrete blocks, and the FMEA method to make repair recommendations with the cause of defects from the highest RPN value. Based on the results of data processing, there are several defects that occur in concrete blocks, namely: porous, small cracks, non-angled products, non-uniform colors, bubbles, dimensions, gripis, and hairline cracks. From the Fishbone results, there are 18 indicators of the causes of the three defects, from the 18 causes of defects, the RPN value is then determined with the highest RPN value of 168, namely dirty, leaking, and less tight mold indicators..
Analisis Produk Cacat pada Block Beton Menggunakan Metode Seven Tools dan Failure Mode Effect Analysis di Perusahan Precast XYZ Hady Sofyan; Regyawan Maydi Syafei Putra; IndraGumelar; Tarman; Farliana Sutartiah
JURNAL TEKNOSAINS KODEPENA Vol. 5 No. 1 (2024): Jurnal Teknosains Kodepena Volume 5 Nomor 1 Agustus 2024
Publisher : Kodepena (Komunitas Dosen Penulis dan Peneliti Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54423/teknosains.v5i1.72

Abstract

XYZ Company is a company in the manufacturing sector of precast concrete production, ready-to-use concrete products to meet the needs of the construction industry. The problem in this company is that there are still many defects that occur in the concrete produced. The purpose of this study is to find out what defects occur in concrete blocks, analyze the causes of their occurrence and make repair suggestions. This study uses the seven basic tools method to analyze the types of defects and the causes of defects in concrete blocks, and the FMEA method to make repair recommendations with the cause of defects from the highest RPN value. Based on the results of data processing, there are several defects that occur in concrete blocks, namely: porous, small cracks, non-angled products, non-uniform colors, bubbles, dimensions, gripis, and hairline cracks. From the Fishbone results, there are 18 indicators of the causes of the three defects, from the 18 causes of defects, the RPN value is then determined with the highest RPN value of 168, namely dirty, leaking, and less tight mold indicators..
Pengaruh Kualitas Pelayanan dan Kualitas Produk terhadap Kepuasan Konsumen di Toko Boysdontcry dengan Menggunakan Metode Structural Equation Modelling (SEM) Deo Baghus Tedyarto; Osep Hijuzaman; Farliana Sutartiah
Journal Social Society Vol. 5 No. 2 (2025): Juli - Desember 2025
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.5.2.2025.913

Abstract

Urgensi dari penelitian ini adalah untuk memahami sejauh mana kualitas pelayanan dan kualitas produk memengaruhi kepuasan konsumen dalam industri ritel fesyen yang sangat kompetitif. Dalam penelitian ini toko Boysdontcry yang menjadi objek penelitian karena bersaing di pasar yang menuntut keunggulan dalam layanan dan produk untuk mempertahankan loyalitas pelanggan. Kualitas layanan dan mutu produk merupakan dua faktor kunci yang diyakini berperan penting dalam menciptakan pengalaman belanja yang memuaskan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modelling (SEM) berbasis perangkat lunak SmartPLS 3. Instrumen penelitian berupa kuesioner tertutup dengan skala Likert yang mengukur variabel kualitas pelayanan, kualitas produk, dan kepuasan konsumen. Teknik pengumpulan data dilakukan melalui penyebaran kuesioner secara langsung dan daring kepada responden, yaitu pelanggan yang pernah berbelanja di Boysdontcry dalam tiga bulan terakhir. Jumlah sampel penelitian adalah sebanyak 229 orang, yang dipilih melalui teknik purposive sampling. Data yang diperoleh dianalisis menggunakan SEM-PLS (Partial Least Square) untuk menguji hubungan antarvariabel dan melihat pengaruh kualitas pelayanan serta kualitas produk terhadap kepuasan konsumen. Hasil penelitian menunjukkan bahwa baik kualitas pelayanan maupun kualitas produk memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen. Temuan ini menegaskan bahwa peningkatan kualitas pelayanan serta kualitas produk secara simultan dapat memperkuat kepuasan pelanggan. Implikasi dari penelitian ini diharapkan dapat menjadi masukan strategis bagi manajemen Boysdontcry dalam merumuskan kebijakan peningkatan mutu layanan dan produk. Dengan demikian, toko dapat mempertahankan pelanggan lama sekaligus menarik pelanggan baru, yang pada akhirnya akan mendukung keberlanjutan dan pertumbuhan bisnis di tengah persaingan pasar fesyen yang ketat.
Co-Authors Deo Baghus Tedyarto Hady Sofyan IndraGumelar Osep Hijuzaman Regyawan Maydi Syafei Putra Tarman