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All Journal Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Babali Nursing Research Dinamika Kesehatan: Jurnal Kebidanan dan Keperawatan Jurnal Pengabdian Kepada Masyarakat Itekes Bali
Susanti, NLP Dina
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Education Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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Journal : Babali Nursing Research

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Unveiling Patient Satisfaction: Analysis of Factor Influencing Patient-Centered Care At Bunda Margonda Hospital Putra, Putu Agus Sujana; Susanti, NLP Dina; Rismawan, Made; Kusuma, Made Dian Shanti
Babali Nursing Research Vol. 6 No. 3 (2025): July
Publisher : Babali Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37363/bnr.2025.63495

Abstract

Introduction: The Patient-Centered Care (PCC) model aims to improve the quality of healthcare services by upholding human dignity and recognizing each patient’s individuality, regardless of nationality, ethnicity, skin color, age, gender, political beliefs, religion, or social status. This study aimed to identify key factors influencing patient satisfaction with healthcare services based on PCC principles, specifically comparing patients with BPJS and non-BPJS payment statuses.Methods: This quantitative study employed a cross-sectional design. A total of 315 respondents who had been hospitalized for more than 24 hours at Bunda Margonda Hospital were selected through convenience sampling. Data were collected using the PPE-15 questionnaire and analyzed using descriptive statistics, Chi-square tests, and logistic regression.Results: Among BPJS patients, satisfaction was significantly influenced by gender (p = 0.029), marital status (p = 0.023), education (p = 0.020), and length of treatment (p = 0.025). In the non-BPJS group, age (p = 0.029) and marital status (p = 0.024) were significant factors. Logistic regression analysis revealed that length of stay was the most influential factor for BPJS patients (aOR = 2.3; p = 0.023), whereas marital status was the primary factor for non-BPJS patients (aOR = 1.3; p = 0.024).Conclusion: A shorter length of hospital stay is positively associated with higher satisfaction among BPJS patients, while marital status significantly influences satisfaction among non-BPJS patients. These findings highlight the need for tailored approaches in delivering patient-centered care based on payment status and demographic characteristics.
Analysis of Nurse Performance in Improving the Quality of Hospital Services Wahyuningsih, Luh Gde Nita Sri; Susanti, NLP Dina; Mahardika, I Made Rai
Babali Nursing Research Vol. 5 No. 1 (2024): January
Publisher : Babali Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37363/bnr.2024.51341

Abstract

Background: Nurse performance is one measure of the quality of services provided in hospitals which will indirectly influence patient satisfaction. Objective: This study aims to analyze the performance of nurses in providing nursing care and to determine the relationship between nurse performance and service quality. Method: The research design used was descriptive correlation to determine the relationship between nurse performance and service quality. The research instrument uses a questionnaire given via Google Form with two answer choices yes and no. The sample was calculated using the Slovin formula so that a sample size of 130 people was obtained plus a 10% chance of dropping out, resulting in 143 people from 193 nurses as population. Result: The research results showed that good nurse performance can provide good quality service, namely 130 people (91%). Meanwhile, poor nurse performance will result in poor service quality for 7 people (4.9%). The statistical test results using the Chi Square test were p=0.003, Conclusion: There is a relationship between nurse performance and service quality. Performance is one indicator of the quality of service in a hospital
Optimizing The Implementation of Nursing Credentials: A Literature Review Susanti, Ni Putu Aries; Susanti, NLP Dina; Wahyuningsih , Luh Gde Nita Sri; Agustini, Komang Tri
Babali Nursing Research Vol. 5 No. 3 (2024): July
Publisher : Babali Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37363/bnr.2024.53375

Abstract

Introduction: The credentialing process is a series of expertise verifications to obtain clinical authority, especially for nurses. This literature review aimed to gain further exposure to implementing nursing credentials and determine whether the implementation is optimal.Methods: The method used a literature review. Article searches were carried out via PubMed, Google Scholar, and Wiley using the keywords “nursing credential” while searching in English articles and the keyword “kredensial perawat” in an article in Bahasa. A total of fifteen articles were extracted based on the inclusion and exclusion criteria.Results: Nurses are expected to provide services by their clinical competence and authority through the credentialing process. Many studies showed that the implementation of credentials still needs to be improved. The main challenge found in many studies regarding the implementation of credentials is the overlapping of duties by the credentials committee. Conclusion: If the credentialing process is carried out correctly and optimally following existing laws and regulations, it will benefit nurses and hospitals significantly. These benefits include, among others, the fact that nurses can optimize the nursing care provided and provide legal protection because nurses have carried out competencies by their authority. Meanwhile, hospitals can improve the quality of service, maintain patient safety, and increase patient and family satisfaction.
Co-Authors Agustini, Komang Tri Dewi, Putu Sundari Made Dian Shanti Kusuma Made Rismawan Mahardika, I Made Rai Ni Nyoman Nuartini Nita Wahyuningsih Nugrahini, Ni Luh Gede Hari Putra, Putu Agus Sujana Sastamidhyani, Putu Ayu J Susanti, Ni Putu Aries Wahyuningsih , Luh Gde Nita Sri Wahyuningsih, Luh Gde Nita Sri