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All Journal Liquidity: Jurnal Riset Akuntansi dan Manajemen Journal of Education Research Jurnal Ekonomi, Bisnis, dan Humaniora Karunia: Jurnal Hasil Pengabdian Masyarakat Indonesia
Novi Irwansyah
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Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Engineering Health Professions Mathematics Social Sciences

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Journal : Journal of Education Research

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Students Expectations of Higher Education at Indonesian Public and Private Universities Novi Irwansyah
Journal of Education Research Vol. 4 No. 4 (2023)
Publisher : Perkumpulan Pengelola Jurnal PAUD Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37985/jer.v4i4.662

Abstract

Understanding student expectations about offering the best educational experience is crucial in the education business. As a result, customer-oriented methods to management are widely used at higher education institutions (HEI). The customer-oriented approach to students as customers has been examined from several perspectives in academic literature. However, it has rarely been addressed in terms of comparing public and private universities. The current study attempted to evaluate disparities in student expectations of their educational experience at public and private colleges using a student-customer orientation questionnaire (SCOQ). The sample comprised of 238 undergraduate students from Indonesian universities. The study discovered intriguing distinctions between university kinds in terms of graduation, curriculum design, communication with service staff, classroom studies, individual studies, and course design.
Students Expectations of Higher Education at Indonesian Public and Private Universities Novi Irwansyah
Journal of Education Research Vol. 4 No. 4 (2023)
Publisher : Perkumpulan Pengelola Jurnal PAUD Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37985/jer.v4i4.662

Abstract

Understanding student expectations about offering the best educational experience is crucial in the education business. As a result, customer-oriented methods to management are widely used at higher education institutions (HEI). The customer-oriented approach to students as customers has been examined from several perspectives in academic literature. However, it has rarely been addressed in terms of comparing public and private universities. The current study attempted to evaluate disparities in student expectations of their educational experience at public and private colleges using a student-customer orientation questionnaire (SCOQ). The sample comprised of 238 undergraduate students from Indonesian universities. The study discovered intriguing distinctions between university kinds in terms of graduation, curriculum design, communication with service staff, classroom studies, individual studies, and course design.
Co-Authors Abdul Gani Sidqi Azis, Nur Choerul Fakih Eri kabisatia Lina Sukanti Marzuki Sundoro, Aries Sutarman Sutarman SUTOMO Syamsiar, Syamsiar Wulandari Wulandari