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All Journal JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA)
Romadhania, Nurizahara
Unknown Affiliation
Humanities Economics, Econometrics & Finance

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Pengaruh Job Engagement, Organization Engagement Terhadap Service Performance Dimediasi Oleh Job Satisfaction Pada Karyawan Resto Cepat Saji di Jakarta Pusat Romadhania, Nurizahara; Berliyanti, Dita Oki
JIMF (Jurnal Ilmiah Manajemen Forkamma) Vol. 7 No. 2 (2024): JIMF (Jurnal Ilmiah Manajemen Forkamma)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/frkm.v7i2.33681

Abstract

The purpose of this study was to analyze the effect of job engagement and organization engagement on service performance mediated by job satisfaction. The survey produced 152 respondents. The methods used to analyze this research are, instrumental tests such as validity and reliability as well as hypothesis tests and sobel test using SPSS program analysis, SEM and Sobel test calculators. The results showed that job engagement has a positive effect on job satisfaction, job engagement has a negative effect on service performance, organization engagement has a positive effect on job satisfaction, organization engagement has a positive effect on service performance, job satisfaction has a positive effect on service performance, job engagement and organization engagement have a positive effect on service performance mediated by job satisfaction.
Co-Authors Berliyanti, Dita Oki