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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA)
Romadhania, Nurizahara
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Job Engagement, Organization Engagement Terhadap Service Performance Dimediasi Oleh Job Satisfaction Pada Karyawan Resto Cepat Saji di Jakarta Pusat Romadhania, Nurizahara; Berliyanti, Dita Oki
JIMF (Jurnal Ilmiah Manajemen Forkamma) Vol. 7 No. 2 (2024): JIMF (Jurnal Ilmiah Manajemen Forkamma)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/frkm.v7i2.33681

Abstract

The purpose of this study was to analyze the effect of job engagement and organization engagement on service performance mediated by job satisfaction. The survey produced 152 respondents. The methods used to analyze this research are, instrumental tests such as validity and reliability as well as hypothesis tests and sobel test using SPSS program analysis, SEM and Sobel test calculators. The results showed that job engagement has a positive effect on job satisfaction, job engagement has a negative effect on service performance, organization engagement has a positive effect on job satisfaction, organization engagement has a positive effect on service performance, job satisfaction has a positive effect on service performance, job engagement and organization engagement have a positive effect on service performance mediated by job satisfaction.
PENGARUH WORK FROM HOME DAN WORK LIFE-BALANCE TERHADAP WORK ENGAGEMENT DENGAN JOB SATISFACTION SEBAGAI PEMODERASI PADA WORK ENGAGEMENT KARYAWAN PT. BANK CENTRAL ASIA TBK SAAT PANDEMI COVID-19 Pujiati, Devi; Emilisa, Netania; Romadhania, Nurizahara
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 12 No. 1 (2023)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v12i1.1293

Abstract

Since December 2019, the coronavirus (COVID-19) has spread rapidly on a global scale, severely affecting organizations from all sectors of activity. A banking employee is someone who is in charge of handling customers, seeking incoming funds, offering credit and bank products. Therefore, to ensure the job satisfaction of bank employees. The purpose of this study was to examine the effect of working from home and work-life balance on job satisfaction and bank employee job involvement. The survey resulted in 150 respondents. The method used to analyze this research is instrumental tests such as validity, reliability, and hypothesis testing using SPSS version 22 and SEM analysis. This study explores the perceptions of employees working at PT. Bank Central Asia Tbk to verify the validity and reliability of research instruments. The results of the study show that working from home has a positive effect on job satisfaction, work-life balance has a positive effect on job satisfaction, job satisfaction has a positive effect on work involvement.
Co-Authors Berliyanti, Dita Oki Netania Emilisa Pujiati, Devi