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p-Index From 2021 - 2026
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All Journal International Journal of Economics, Management and Accounting Brilliant International Journal of Management and Tourism
I Wayan Catrayasa
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Influence of Service Standard Operating Procedures (SOP), Competence, Innovation on Public Satisfaction Through Service Quality as an Intervening Variable at the Balai Karantina Pertanian Kelas I Batam Pardamean H Situmorang; Chablullah Wibisono; I Wayan Catrayasa
International Journal of Economics, Management and Accounting Vol. 1 No. 3 (2024): September : International Journal of Economics, Management and Accounting
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijema.v1i3.211

Abstract

This research aims to determine the effect of implementing Service Standard Operating Procedures (SOP), Competency and Innovation on Community Satisfaction through Service Quality as an Intervening Variable. The sample for this research was 105 service users of the Balai Karantina Pertanian Kelas I Batam. The technical analysis uses the path analysis method, namely specifi direct effects and specific indirect effects. The results of the research show that Standard Operating Procedures for Services have a direct effect on service quality, competence does not have a direct effect on service quality , innovation has a direct effect on service quality, service quality has a direct effect on community satisfaction, Standard Operational Procedures of Service has a direct influence on community satisfaction, competence has no direct influence on community satisfaction, innovation has a direct influence on community satisfaction, standard operational procedures of service has no effect on public satisfaction through service quality, competence has no direct effect on public satisfaction through service quality, innovation has no direct effect on public satisfaction through service quality.
The Influence Of Workload, Work Environment And Family Harmony On Job Satisfaction With Style Leadership As Moderating Case Study At The Regional Government Secretariat Anambas Islands District Rika Karmida; Chablullah Wibisono; I Wayan Catrayasa
Brilliant International Journal Of Management And Tourism Vol. 3 No. 3 (2023): Brilliant International Journal Of Management And Tourism
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v3i3.2297

Abstract

There are different opinions about the relationship between work environment workload and family harmony and leadership style on the level of job satisfaction. This quantitative research aims to analyze the influence of work environment workload with moderating leadership style at the Anambas Islands Regency Regional Secretariat. It was concluded that workload had a significant direct effect on job satisfaction, work environment and work-family harmony did not have a significant direct effect on job satisfaction. Then leadership style does not moderate the effect of workload on job satisfaction in the Moderation Predictor category. However, leadership style does not moderate the influence of environment and family harmony on satisfaction in the Potential Moderation category. It is recommended for leadership elements in the Anambas Regency Government to conduct a survey of employee job satisfaction, create a program of friendship activities between employees and their families, and increase their role in adjusting the workload and work environment aimed at increasing employee job satisfaction and allocating a budget for friendship activities between employees with the employee's family.
Co-Authors Chablullah Wibisono Pardamean H Situmorang Rika Karmida