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All Journal JURNAL MANAJEMEN BISNIS Jurnal Investasi
Fahlevi, Noval
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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The Impact of Decision Support Systems (DSS) on Employee Work Effectiveness: A Case Study of Telco 2 Segment 3 Operations at PT. Infomedia Nusantara Fahlevi, Noval; Mahdiana, Deni
Jurnal Manajemen Bisnis Vol. 11 No. 2 (2024): September
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v11i2.789

Abstract

This study examines the impact of decision support systems (DSS) on employee work effectiveness at PT Infomedia Nusantara. The study employs a quantitative causal design, with the research subjects being employees of PT Infomedia Nusantara in Operational Division Telco 2 Segment 3 and the research object being DSS and employee work effectiveness. The research population is all employees on Operational Division Telco 2 Segment 3, totaling 128 people. Data were collected through interviews, document recording, and questionnaires and then analyzed using simple regression analysis. The results of the study show that DSS has a significant influence on employee work effectiveness.
PENGARUH E-COMMERCE TERHADAP KEPUASAN PELANGGAN Fahlevi, Noval; Djafar, Muhammad Agung A.; Abdurrahman, Faris Nur; Triyono, Gandung
Jurnal Investasi Vol. 10 No. 2 (2024): Jurnal Investasi Vol. 10 No 2
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/investasi.v10i2.306

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh e-commerce terhadap kepuasan pelanggan pengguna WhatsApp Care Advance PT Infomedia Nusantara. Penelitian ini menggunakan pendekatan kuantitatif dengan desain kausal dan sampel 267 responden. Data dikumpulkan melalui wawancara, pencatatan dokumen, dan kuesioner. Analisis data menggunakan regresi sederhana berganda dengan bantuan SPSS 23.0 for windows. Hasil penelitian menunjukkan bahwa terdapat pengaruh positif dan signifikan secara parsial dari e-commerce terhadap kepuasan pelanggan pengguna WhatsApp Care Advance PT Infomedia Nusantara. Hal ini berarti bahwa penggunaan e-commerce dapat meningkatkan kepuasan pelanggan pengguna platform tersebut.
Co-Authors Abdurrahman, Faris Nur Deni Mahdiana Djafar, Muhammad Agung A. Triyono, Gandung