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All Journal Jurnal Relasi Publik Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Tariza Noviranti Muhaling
Unknown Affiliation
Law, Crime, Criminology & Criminal Justice

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Kualitas Pelayanan Administrasi Kependudukan Dan Pencatatan Sipil : Studi Kasus Pelayanan Publik Di Kelurahan Kedung Baruk Joko Widodo; Tariza Noviranti Muhaling
Jurnal Relasi Publik Vol. 2 No. 2 (2024): Mei : Jurnal Relasi Publik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jrp-widyakarya.v2i2.3185

Abstract

"Public service" is the provision of services by the government, private entities on behalf of the government, or private entities to the public, either funded or free of charge, to meet the needs or interests of the community. The Kedung Baruk Village Office is one of the networks responsible for various public services, where service quality is a crucial point in the administration of public services. The Kedung Baruk Village Office faces challenges in maintaining and improving the quality of services they provide. Therefore, this research aims to conduct an in-depth review of the quality of public services at the Kedung Baruk Village Office, focusing on population administration and civil registration services. In this study, the author uses a descriptive qualitative research method, with data collection techniques including documentation, interviews, and observation. The primary and secondary data obtained by the author come from observation, documentation, and interviews.
Konflik dan Ambiguitas Implementasi Peraturan Bupati Sidoarjo Nomor 84 Tahun 2017 tentang Penataan dan Pemberdayaan Pedagang Kaki Lima Tariza Noviranti Muhaling; Agus Sukristyanto; Muhammad Roisul Basyar
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 3 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i3.803

Abstract

This study aims to analyze the conflict and ambiguity in the implementation of Sidoarjo Regent Regulation Number 84 of 2017 concerning the Arrangement and Empowerment of Street Vendors (PKL). The research applies a descriptive qualitative approach, using interviews, observation, and documentation as data collection techniques. The findings indicate that conflicts arise due to differing approaches among implementing agencies—particularly between the Department of Cooperatives and the Civil Service Police Unit (Satpol PP)—as well as enforcement procedures that do not meet the expectations of street vendors. Ambiguity stems from unclear authority distribution, weak data collection, overlapping regulations, and uncertainty in relocation and empowerment programs. Based on Richard E. Matland’s Ambiguity-Conflict Model, the policy’s implementation falls under the Symbolic Implementation category, marked by both high conflict and high ambiguity, leading to ineffective execution and stakeholder frustration. These findings highlight the need for better inter-agency coordination, regulatory socialization, and the development of strategic vendor locations to ensure a fair and sustainable policy implementation. Keywords: Ambiguity, Conflict, Implementation, Policy, Street Vendors
Co-Authors Agus Sukristyanto Joko Widodo Muhammad Roisul Basyar