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All Journal SEIKO : Journal of Management & Business YUME : Journal of Management Journal of Enterprise and Development (JED) Jurnal Informasi dan Teknologi Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Engineering, Science and Information Technology Jurnal Multidisiplin Madani (MUDIMA) Edukasia: Jurnal Pendidikan dan Pembelajaran Indonesian Journal of Islamic Economics and Finance
Toetik Wulyatiningsih
Fakultas Ekonomi, Universitas Klabat, Airmadidi
Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Applying COBIT 2019 to Design a Tailored IT Governance System for PT. Telekomunikasi Seluler Manado Branch Joe Yuan Mambu; Toetik Wulyatiningsih; Stenly Adam
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i2.572

Abstract

This study evaluates IT governance at PT. Telkomsel Manado using the COBIT 2019 framework. The main issue is how to enhance IT performance and manage risks more effectively. The research methodology includes a literature review and stakeholder interviews to gather data on the company's IT strategy, goals, risks, and challenges. The findings indicate that the implementation of COBIT 2019 provides a comprehensive assessment of the company's IT governance. The IT audit revealed several areas needing improvement, particularly in risk management and aligning IT strategy with business objectives. Based on these findings, recommendations are made to optimize IT utilization to improve operational efficiency and effectiveness. The study shows that PT. Telkomsel Manado has 7 core models with capability level 4, including EDM03, APO12, BAI03, BAI06, DSS04, DSS05, and MEA03. In conclusion, adopting the COBIT 2019 framework can enhance IT performance and efficiency, assisting PT. Telkomsel Manado in addressing their technological and business challenges.
Information Technology Governance Analysis Using COBIT 2019 Framework at Bank Mandiri Girian Bitung Branch Toetik Wulyatiningsih; Wilsen Grivin Mokodaser; Joe Yuan Mambu
International Journal of Engineering, Science and Information Technology Vol 4, No 4 (2024)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v4i4.642

Abstract

The advancement of information technology (IT) has become essential for organizations, including Bank Mandiri, where it underpins critical business functions. This study examines the implementation of IT governance at Bank Mandiri’s Girian branch using the COBIT 2019 framework, a comprehensive tool for managing IT processes effectively. Through a qualitative case study approach and interviews with key stakeholders, the study analyzes 40 IT processes across 11 design factors, with each factor scored between 75 and 100 to prioritize their importance. High-priority processes, such as Managed Solutions Identification and Build (BAI03), Managed Requirements Definition (BAI02), Managed IT Changes (BAI06), and Managed Projects (BAI11), are identified as critical to operational stability, customer satisfaction, and strategic alignment. These objectives play a fundamental role in resource allocation, supporting seamless IT operations and enhancing customer service. Processes with lower scores are deprioritized, allowing strategic focus on high-impact areas. This prioritization framework helps ensure efficient resource use, aligns IT governance with organizational goals, and reinforces the branch’s commitment to achieving reliable, customer-focused IT management. The study underscores the indispensable role of IT in supporting Bank Mandiri’s operations, where any IT disruption could significantly impact business continuity and customer satisfaction.
IT Governance Maturity and Business Alignment: A COBIT 2019 Evaluation at RSUD ODSK Toetik Wulyatiningsih; Joe Yuan Mambu
International Journal of Engineering, Science and Information Technology Vol 5, No 2 (2025)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v5i2.822

Abstract

IT is crucial for organizational performance and competitiveness, especially in healthcare, where service quality affects patient outcomes. Effective IT governance aligns investments with goals, delivers value, and reduces risks. This study assesses IT governance priorities at RSUD ODSK using the COBIT 2019 framework, identifying key governance and management objectives. The research employs a structured methodology, beginning with problem identification and then data collection through structured interviews using the COBIT 2019 Design Toolkit and the analysis of 10 Design Factors. These factors help determine the most critical governance objectives in RSUD ODSK's operational environment and strategic priorities. Findings indicate that Client Service/Stability is the hospital's top strategic priority, supported by key enterprise goals, including compliance with external regulations, business-service continuity, and internal process optimization. The prioritization process highlights Managed Assurance (MEA04) and Managed Security Services (DSS05) as the most critical governance objectives, both receiving importance scores of 100%, emphasizing the need for continuous IT performance monitoring and strong data security measures. Other highly prioritized objectives include Managed Security (APO13) at 85% and Managed Compliance with External Requirements (MEA03) at 70%, reflecting the hospital's focus on regulatory adherence and risk management. The results provide practical guidance for RSUD ODSK in improving IT governance, aligning IT with organizational goals, and ensuring reliable IT services to enhance patient care and operational efficiency. This study contributes valuable insights for hospitals seeking to strengthen IT governance using COBIT 2019.
Co-Authors Deske W. Mandagi Ernest Matindas Indrajit indrajit indrajit, Indrajit Joe Yuan Mambu Niel Ananto Raintung, Rahel Debora Stenly Ibrahim Adam Warouw, Yisreel Veronica Wilsen Grivin Mokodaser