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The Relationship Between Quality of Health Services with Patient Satisfaction in Private Hospital in West Java Irianto, Gunawan; Abdilah, Asep Dian; Suhat, Suhat; Kurnia, Zhafirah; Mauliku, Novie Elvinawaty
Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Vol. 10 No. 3 (2024): JURNAL KEPERAWATAN KOMPREHENSIF (COMPREHENSIVE NURSING JOURNAL)
Publisher : STIKep PPNI Jawa Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33755/jkk.v10i3.710

Aims: Quality of health services refers to the level of perfection provided by a hospital, and poor service quality can lead to dissatisfied patients and decreased patient visits. This study was to analyze the relationship between service quality and satisfaction of inpatients at RH Purwakarta Hospital. Methods: The research approach included a cross-sectional study, incorporating factors such as service quality (including characteristics of reliability, responsiveness, assurance, empathy, and physical evidence) and satisfaction. The research sample consisted of 99 inpatients from RH Purwakarta Hospital, selected using an incidental sampling technique. A questionnaire was utilized as the instrument. The analysis employed the chi-square test with a significance threshold of 95%. It involved paramedical professionals and other personnel, as mentioned by Aryanti et al. (2022). Results: The results of the analysis indicate that the contentment of inpatients at RH Purwakarta Hospital is correlated with the quality of health services (pvalue= 0,0001). Therefore, it is possible to infer that an individual's satisfaction with the quality of service will be influenced by their interest in receiving treatment at that particular service location in the future. Conclusions: Research indicates that service quality significantly impacts patient satisfaction, highlighting the need for RH Purwakarta hospital to enhance service standards to boost patient visits and loyalty.

COVID-19 Prevention and Control: Mining Industry Responses to the Pandemic Susanto, Arif; Khaliwa, Agra Mohamad; Iqbal, Muhamad Razif; Putro, Edi Karyono; Abdilah, Asep Dian
Kesmas Vol. 17, No. 5
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

The rapidly growing global Coronavirus Disease 2019 (COVID-19) pandemic crisis affects the labor-intensive mining industry. The industry is characterized by high worker mobility and 24-hour operations; thus, this continuous, mobile workforce increases the transmission risk of COVID-19 and has been a challenge for the mining industry during the pandemic. PT X, one of the largest mineral mining locations in Mimika District, Central Papua Province, Indonesia, was challenged to face the COVID-19 pandemic crisis. Therefore, this qualitative study aimed to analyze the COVID-19 handling efforts by PT X Concentrating Division using a descriptive-analytical method to describe the completion of PT X. The assessment aimed to examine nine critical factors formulated by the International Labour Organization and evaluated as practical steps to prevent and mitigate the virus spread in the division. Furthermore, an analysis was conducted on data related to COVID-19 handling. The results showed that the nine critical factors had an average value of 89.41%. These results indicated that the pandemic handling efforts in the division had been implemented well.

The Relationship Between Quality of Health Services with Patient Satisfaction in Private Hospital in West Java Irianto, Gunawan; Abdilah, Asep Dian; Suhat, Suhat; Kurnia, Zhafirah; Mauliku, Novie Elvinawaty
Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Vol. 10 No. 3 (2024): JURNAL KEPERAWATAN KOMPREHENSIF (COMPREHENSIVE NURSING JOURNAL)
Publisher : STIKep PPNI Jawa Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33755/jkk.v10i3.710

Aims: Quality of health services refers to the level of perfection provided by a hospital, and poor service quality can lead to dissatisfied patients and decreased patient visits. This study was to analyze the relationship between service quality and satisfaction of inpatients at RH Purwakarta Hospital. Methods: The research approach included a cross-sectional study, incorporating factors such as service quality (including characteristics of reliability, responsiveness, assurance, empathy, and physical evidence) and satisfaction. The research sample consisted of 99 inpatients from RH Purwakarta Hospital, selected using an incidental sampling technique. A questionnaire was utilized as the instrument. The analysis employed the chi-square test with a significance threshold of 95%. It involved paramedical professionals and other personnel, as mentioned by Aryanti et al. (2022). Results: The results of the analysis indicate that the contentment of inpatients at RH Purwakarta Hospital is correlated with the quality of health services (pvalue= 0,0001). Therefore, it is possible to infer that an individual's satisfaction with the quality of service will be influenced by their interest in receiving treatment at that particular service location in the future. Conclusions: Research indicates that service quality significantly impacts patient satisfaction, highlighting the need for RH Purwakarta hospital to enhance service standards to boost patient visits and loyalty.

Application of Logistics Management in Disaster Management at Cianjur Regional General Hospital in 2023 Rahmiyati, Ayu Laili; Permatasari, Elda; Suhat, Suhat; Abdilah, Asep Dian
Jurnal Health Sains Vol. 5 No. 5 (2024): Journal Health Sains
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jhs.v5i5.1265

Disaster logistics management is an effort to arrange logistics raw materials in the implementation of disaster management, which consists of planning, procurement, storage, distribution, transportation, and receiving. Cianjur Hospital is one of the health facilities affected by the Cianjur earthquake; due to the earthquake, almost all parts of the hospital were damaged, so some health services were carried out in emergency tents. The purpose of this study was to obtain an analysis of the disaster logistics management system at RSUD Cianjur. The design used is qualitative with a descriptive approach. The informants in this study were 5 employees of Cianjur Hospital. Data collection is carried out through in-depth interviews, document studies, and observations. Analysis data processing uses data reduction analysis, data presentation, and conclusions. The results showed that the disaster logistics management system at Cianjur Hospital had appropriate planning, but there was little difficulty meeting needs. At the time of procurement and/or receipt, there is a discrepancy in needs and an unclear identity of the sender. There are two logistics warehouses, namely inside the building and in the emergency tent, but the warehouse security in the emergency tent is less safe and the place is inadequate. In distribution, there is speed, accuracy, and the amount of distribution that is sometimes not right. It is recommended that hospitals optimize the performance of each human resource as well as write SOPs regarding disaster logistics management systems.

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