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All Journal I-ECONOMICS: A Research Journal on Islamic Economics Fahma : Jurnal Informatika Komputer, Bisnis dan Manajemen
Achmad, Affan Wazzar
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering

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THE PRICE AND ISLAMIC SERVICE QUALITY ON CUSTOMER SATISFACTION IN ISLAMIC BANKING Krisnanda, Krisnanda; Nadia, Linda Putri; Achmad, Affan Wazzar; Mukhlisin, Ahmad
I-Economics Vol 9 No 2 (2023): I-ECONOMICS: A Research Journal on Islamic Economics
Publisher : Islamic Economics Program, Faculty of Islamic Economics and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/ieconomics.v9i2.20267

Abstract

The rapid growth of Bank Syariah Indonesia in recent years has strongly emphasized the importance of pricing and Islamic service quality in gaining a competitive advantage. This research aims to analyze the influence of price and Islamic service quality on customer satisfaction of Bank Syariah Indonesia in Kudus. The study employs the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach to examine the conceptual framework. Data were collected from 140 Indonesian Islamic banking customers in Kudus using questionnaires. The analysis findings confirm that both price and Islamic service quality positively and significantly impact customer satisfaction in Bank Syariah Indonesia. Competitively priced products and services, aligned with Islamic principles, play a pivotal role in creating customer satisfaction.
Pengaruh Budaya Organisasi Dan Loyalitas Karyawan Terhadap Kinerja Karyawan Krisnanda; Nadia, Linda Putri; Achmad, Affan Wazzar
Jurnal Informatika Komputer, Bisnis dan Manajemen Vol 22 No 1 (2024): Januari 2024
Publisher : LPPM STMIK El Rahma Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61805/fahma.v22i1.116

Abstract

Sumber Daya Manusia merupakan komponen yang penting bagi produktifitas kerja, sudah seharusnya bagi setiap instansi memperhatian konsep dan fasilitas supaya karyawan mampu bekerja secara maksimal. Penelitian ini bertujuan untuk menganalisis pengaruh budaya organisasi dan loyalitas karyawan terhadap kinerja karyawan RS ‘Aisyiyah Kudus. Penelitian ini menggunakan pendekatan Partial Least Squares Structural Equation Modeling (PLS-SEM) untuk mengkaji kerangka konseptual. Data dikumpulkan dari 140 karyawan tetap RS ‘Aisyiyah Kudus dengan menggunakan kuesioner. Temuan analisis mengkonfirmasi bahwa budaya organisasi mempunyai pengaruh positif dan tidak signifikan terhadap kinerja karyawan dan loyalitas karyawan mempunyai pengaruh positif dan signifikan terhadap kinerja karyawan pada RS ‘Aisyiyah Kudus.
Co-Authors Krisnanda Krisnanda Mukhlisin, Ahmad Nadia, Linda Putri