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All Journal Jurnal GeoEkonomi Jurnal Pijar : Studi Manajemen dan Bisnis
Hardianto, Alviana Ajeng
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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PENINGKATAN JOB PERFORMANCE KARYAWAN FRONTLINER PERBANKAN JAWA TIMUR MELALUI ORGANIZATIONAL LEARNING DAN TRANSFORMATIONAL LEADERSHIP Pranindy, Jihan Salsabilla Ardine; Hardianto, Alviana Ajeng; Agustina, Tri Siwi
Jurnal Pijar Vol 2 No 4 (2024): Jurnal Pijar : Studi Manajemen dan Bisnis
Publisher : PT Naureen Digital Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65096/pmb.v2i4.1541

Abstract

The purpose of this study is to investigate the influence of Organizational learning culture and Transformational leadership on Job performance through the mediating role of Job satisfaction in the banking industry. The method used is a quantitative approach with Structural Equation Modeling-Partial Least Square (SEM-PLS) to analyze data from frontliner employees in the banking sector in East Java. The results showed that Organizational learning culture and Transformational leadership have a positive and significant effect on Employee Performance and Job satisfaction. Job satisfaction is also proven to mediate the effect of Organizational learning culture and Transformational leadership on Job performance. The limitation of this study lies in a sample limited to frontliner employees in the banking sector in East Java, which may not represent the entire banking industry. Suggestions for future research are to explore additional factors that may influence the relationship between Organizational learning culture, Transformational leadership, Job satisfaction, and Job performance, and to expand the sample to various sectors and geographical areas
Optimalisasi Kinerja Layanan Melalui Kepemimpinan Pemberdayaan, Kepribadian Proaktif, Dan Mediasi Keterlibatan Kerja Karyawan Frontliner Perbankan Suriansyah, Erwin; Sridadi, Ahmad Rizki; Putri, Chika Adien Aulya; Pranindy, Jihan Salsabilla Ardine; Hardianto, Alviana Ajeng
Jurnal GeoEkonomi Vol. 16 No. 2 (2025)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Balikpapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/geoekonomi.v16i2.565

Abstract

This study aims to analyze the influence of empowering leadership and proactive personality on service performance among banking frontliner employees in Tanah Bumbu Regency, South Kalimantan, with work engagement as a mediating variable. A quantitative approach was employed using Structural Equation Modelling-Partial Least Square (SEM-PLS), with a total of 172 respondents selected through purposive sampling. The results indicate that proactive personality significantly influences service performance, both directly and through work engagement. Meanwhile, empowering leadership does not have a direct impact on service performance but exerts a significant influence through work engagement as a full mediator. The findings suggest that banks should focus on strengthening employees' proactive personality and ensuring that empowering leadership is effectively implemented to enhance work engagement. However, this study is limited by its sample, which only focuses on banking frontliner employees, making the findings less generalizable to other industries. Future research should expand the sample scope and consider additional moderating variables, such as organizational culture or perceived organizational support.
Co-Authors Pranindy, Jihan Salsabilla Ardine Putri, Chika Adien Aulya Sridadi, Ahmad Rizki Suriansyah, Erwin Tri Siwi Agustina