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All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Proceeding of International Conference on Social Science and Humanity
Subagiono, Yoyok
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The Influence of Service Quality and Product Quality on Indihome Customer Loyalty Salehuddin, Salehuddin; Amri, Mohammah; Subagiono, Yoyok; Purwanto, Arik; Qomariah, Nurul
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 7, No 1 (2024): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v7i1.7834

Abstract

Technological developments are currently increasingly rapid along with the increasing need for technology in society. Very fast technological advances, especially in terms of ease of internet access, make the need for the internet increasingly increasing. This research aims to analyze and determine the role of service quality and product quality on customer loyalty at PT Telkom Jember. The population in this research is all PT Telkom Jember customers who use Indihome products. The planned sample size was determined as 75 respondents. The analytical tools used are description analysis, validity test analysis, reliability and classical assumptions as well as research hypothesis test analysis. The results of this research are expected to show that service quality and product quality can provide a significant increase in customer loyalty at PT Telkom Jember. With good service quality, it is hoped that customers will have increased loyalty. With good product quality, it is also hoped that customer loyalty will also increase.
THE INFLUENCE OF SELF EFFICACY AND LOCUS OF CONTROL ON EMPLOYEE PERFORMANCE WITH OCB AS AN INTERVENING VARIABLE (CASE STUDY AT THE JEMBER DISTRICT TRANSPORTATION SERVICE) Subagiono, Yoyok; Martini G, Ni Nyoman Putu; Zakiyyah, Amalina Maryam
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.64

Abstract

Objective: This research aims to determine the influence of self-efficacy and locus of control on employee performance with OCB as an intervening variable (case study at the Jember Regency Transportation Service). Method: This research uses the Explanatory Research type. The population in this study were all employees of the Jember Regency Transportation Service, totaling 202 employees. Researchers used a saturated sample method where all members of the population were sampled. The data analysis method used in this research is Structural Equation Modeling (SEM). Results: The research results show that the higher Self Efficacy will increase Performance, the higher Locus of Control will increase Performance, the higher Self Efficacy will increase OCB, the higher Locus of Control will increase OCB, and the higher OCB will increase Performance. Novelty: Self Efficacy has a positive and significant impact on structural employee performance through OCB. Locus of Control has a positive and significant impact on structural employee performance through Organizational Citizenship Behavior.
Co-Authors Amri, Mohammah Ida Ayu Putu Sri Widnyani Martini G, Ni Nyoman Putu Purwanto, Arik Salehuddin, Salehuddin Zakiyyah, Amalina Maryam