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All Journal Journal of Artificial Intelligence and Digital Business West Science Interdisciplinary Studies
Ma'ruf, Fatmah
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science

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The Influence of Leadership Style and Service Quality on Community Satisfaction Ma'ruf, Fatmah; Darman, Darman; Suleman, Marno; Setiawan, Lukman
West Science Interdisciplinary Studies Vol. 2 No. 01 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i01.555

Abstract

This research explains the influence of leadership style and service quality on community satisfaction, by observing 53 community samples. Data were analyzed using PLS-SEM techniques via SMARTPLS version 3 software. Samples were selected and collected through purposive sampling and distributed via online questionnaire via Google form. The results show that Leadership Style has an insignificant effect, with a TStatistic value of 1.461 and P Values of 0.145, while Service Quality has a significant effect, with a TStatistics value of 16.830 and P Values of 0.000 on Community Satisfaction.
Analisis Work Life Balance, Motivasi Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan Ma'ruf, Fatmah
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.726

Abstract

Penelitian ini bertujuan untuk menganalisis work life balance, motivasi kerja dan lingkungan kerja terhadap kinerja karyawan PT Bank Danamon Indonesia Tbk. Cabang Gorontalo. Metode penelitian yang dipergunakan dalam penelitian adalah metode kuantitatif dengan pendekatan deskriptif. Populasi penelitian jumlahnya 59 responden melalui penggunaan metode sensus. Menggunakan tehnik analisis regresi berganda, data penelitian dianalisis melalui program SPSS Versi 26. Hasil penelitian parsial bahwa work life balance, motivasi kerja dan lingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan PT Bank Danamon Indonesia Tbk. Cabang Gorontalo. Adjusted R Square memperoleh 63,6%. Hasil penelitian yang simultan bahwa work life balance, motivasi kerja dan lingkungan kerja memiliki pengaruh positif dan signifikan terhadap kinerja karyawan PT Bank Danamon Indonesia Tbk. Cabang Gorontalo.
Co-Authors Darman Darman Setiawan, Lukman Suleman, Marno