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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business JURNAL PENDIDIKAN TAMBUSAI
Febrianty, Ranisah
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Economics, Econometrics & Finance Social Sciences

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Pengembangan Sistem Informasi Manajemen untuk Meningkatkan Kepuasan Pelanggan di Toko Dwi Cell Hananto, Djoko; Wahyuningrum, Adelin Sri; Putri, Aulia Juniar; Srianita, Cindy Catur; Fitria, Dela Amanda; Aliyaturrusydah, Firda; Khofifah, Khofifah; Kafah, Maulingga Silmi; Purwasetianingrum, Purwasetianingrum; Febrianty, Ranisah
Jurnal Pendidikan Tambusai Vol. 8 No. 2 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Penelitian ini bertujuan untuk mengeksplorasi dampak penggunaan sistem informasi manajemen terhadap pengalaman belanja dan kepuasan pelanggan di Toko Dwi Cell. Metode penelitian yang digunakan adalah kualitatif dengan melakukan wawancara mendalam dan observasi terhadap interaksi antara pelanggan dan sistem informasi yang ada. Hasil penelitian menunjukkan bahwa interaksi yang efektif antara pelanggan dan sistem informasi dapat meningkatkan akses informasi produk, mempercepat proses transaksi, memungkinkan personalisasi layanan, serta meningkatkan kepercayaan dan kepuasan pelanggan secara keseluruhan. Implikasi dari penelitian ini adalah perlunya pengoptimalan sistem informasi untuk meningkatkan pengalaman belanja dan membangun loyalitas pelanggan di pasar ritel elektronik.
Analisis SDM Berbasis Kompetensi di Fakultas Ekonomi dan Bisnis: Strategi Mendukung Akreditasi Unggul dan Kurikulum OBE Akbar, Muhammad Nur Aflah; Srianita, Cindy Catur; Febrianty, Ranisah; Utama, Rony Edward
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 8 No. 4 (2025): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v8i4.1222

Abstract

In the era of global competition and rapid innovation, higher education institutions are challenged to improve service quality and graduate competencies aligned with industrial demands. This study addresses the critical issue of how competency-based human resources (HR) contribute to achieving excellent accreditation and implementing the Outcome-Based Education (OBE) curriculum. The research was conducted at the Faculty of Economics and Business, Universitas Muhammadiyah Jakarta (FEB UMJ), using a quantitative approach. Data were collected through an online questionnaire involving 60 student respondents from semesters 3 to 7. The results revealed that 83% of respondents agreed or strongly agreed that lecturers delivered materials relevant to industry demands. Additionally, 85% perceived that administrative staff services supported students’ academic processes, and 80% acknowledged the positive contribution of HR performance to educational quality. Furthermore, 78% agreed that lecturers assigned tasks that enhanced students’ competencies, and 76% affirmed that learning processes were aligned with OBE principles. However, 15% of respondents expressed uncertainty or disagreement regarding the consistency of HR competencies and the effectiveness of the learning system, indicating a need for continuous quality improvement. This study concludes that HR at FEB UMJ has significantly contributed to both academic service quality and curriculum development. It recommends ongoing HR development through targeted training and strengthened collaboration to support sustainable academic excellence.
Co-Authors Akbar, Muhammad Nur Aflah Aliyaturrusydah, Firda Fitria, Dela Amanda Hananto, Djoko Kafah, Maulingga Silmi Khofifah Khofifah Purwasetianingrum, Purwasetianingrum Putri, Aulia Juniar Srianita, Cindy Catur Utama, Rony Edward Wahyuningrum, Adelin Sri