Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Kebijakan: Jurnal Ilmu Administrasi Student Research Journal Jurnal Pelayanan Masyarakat
Nida Silvia Lestari
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
IMPLEMENTASI KEBIJAKAN SISTEM ONLINE SINGLE SUBMISSION PADA PELAYANAN PERIZINAN DI DPMPTSP KABUPATEN SERANG Nida Silvia Lestari; Arenawati; Titi Stiawati
Kebijakan : Jurnal Ilmu Administrasi Vol. 15 No. 02 (2024): Volume 15 No. 02 Juni 2024
Publisher : Program Magister Ilmu Administrasi dan Kebijakan Publik, Pascasarjana, Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/kebijakan.v15i02.10306

Abstract

Online Single Submission (OSS) merupakan aplikasi yang bertujuan memberikan kemudahan berinvestasi melalui penerapan sistem perizinan berusaha terintegritas secara elektronik. Penelitian ini bertujuan untuk menganalisis implementasi kebijakan tentang perizinan melalui sistem OSS pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Serang dengan menggunakan teori Edward III, terdapat empat dimensi yaitu : (1) Komunikasi (2) Sumber Daya (3) Disposisi (4) Struktur Birokrasi. Penelitian ini menggunakan jenis penelitian deskriptif dengan desain pendekatan kualitatif, teknik pengumpulan data melalui wawancara. Berdasarkan hasil penelitian diketahui bahwa implementasi kebijakan sistem Online Single Submission pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Serang sudah berjalan dengan baik namun belum optimal sesuai dengan tujuan yang diharapkan yaitu memberikan kemudahan dalam pelayanan perizinan. Faktor yang menjadi penyebab tidak optimalnya implementasi kebijakan Online Single Submission adalah faktor komunikasi dan sumber daya yang belum optimal. Dimana komunikasi yang dilakukan oleh Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten serang belum belum terjangkau kepada seluruh pelaku usaha yang ada di Kabupaten Serang.
The Impact of Transformational Leadership on Citizen Satisfaction with Public Service Delivery Nida Silvia Lestari; Nindi Riyan Gustin; Tifani Adnisa Geni
Student Research Journal Vol. 4 No. 3 (2026): Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srj-yappi.v4i3.2617

Abstract

This study examines the impact of transformational leadership on citizen satisfaction with public service delivery in Indonesian local government context through a cross-sectional survey of 384 citizens in Tanah Datar Regency, West Sumatra, selected via stratified random sampling. Data were collected using validated instruments measuring transformational leadership (MLQ) and citizen satisfaction (adapted SERVQUAL), then analyzed using Structural Equation Modeling (SEM). Findings reveal that transformational leadership significantly predicts citizen satisfaction with public service delivery (β = 0.672, p < 0.001), with inspirational motivation (β = 0.284, p < 0.001) and individual consideration (β = 0.267, p < 0.001) showing the strongest effects. The model explains 45.2% of variance in citizen satisfaction, with service responsiveness and reliability emerging as key mediating factors. Results demonstrate that transformational leadership practices significantly enhance citizen satisfaction with public service delivery in local government settings, where leaders demonstrating inspirational motivation and individual consideration achieve higher citizen satisfaction levels. Practical implications suggest that local governments should prioritize transformational leadership training for public officials, emphasizing inspirational communication and personalized attention to citizen needs to improve public service delivery effectiveness, thereby contributing to the growing literature on public leadership effectiveness in developing country contexts.
Sosialisasi Pelayanan Prima di Rumah Sakit Ibu dan Anak Fadhila Batusangkar Nindi Riyan Gustin; Zakaria Habib Al-Razie; Nida Silvia Lestari; Muhamad Iqbal Al-Mas’ud; Mimah Rohimah
Jurnal Pelayanan Masyarakat Vol. 3 No. 2 (2026): Juni: JPM :Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v3i2.3343

Abstract

Fadhila Maternal and Child Hospital in Batusangkar faces three problems in public service delivery, namely the absence of uniform service excellence standards, the lack of written standard operating procedures on service behavior, and an organizational culture not yet oriented toward patient satisfaction. These problems stem from limited knowledge among management staff. This community service activity aims to improve the knowledge, attitudes, and commitment of management staff in applying service excellence. The activity used interactive lectures, group discussions, case simulations, and structured reflection for 20 management staff. Effectiveness was measured through pre-test and post-test scores and the Wilcoxon Signed-Rank Test. Results show the average knowledge score rose from 57.4 to 81.3, an increase of 41.6 percent. As many as 90 percent of participants reached the good and very good categories. The statistical test produced a p value below 0.001, indicating a significant improvement. The largest gain occurred in mastery of the A6 principles at 51.9 percent, and participant satisfaction reached 94.5 percent. The activity produced follow-up commitments and a recommendation document for developing service excellence standard operating procedures for the hospital.
Co-Authors Arenawati Mimah Rohimah Muhamad Iqbal Al-Mas’ud Nindi Riyan Gustin tifani adnisa geni Titi Stiawati Zakaria Habib Al-Razie