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All Journal Student Research Journal Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian Harmoni Sosial : Jurnal Pengabdian Dan Solidaritas Masyarakat Jurnal Pelayanan Masyarakat
Nindi Riyan Gustin
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Religion Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Inovasi Pelayanan Publik dalam Pendampingan Ekonomi Kreatif di Kampung Wisata Anyer Desa Tambang Ayam Kabupaten Serang Nindi Riyan Gustin; Zakaria Habib Al-Ra'zie; Yulvia Chrisdiana
Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian Vol. 3 No. 1 (2026): Januari: Transformasi Masyarakat : Jurnal Inovasi Sosial dan Pengabdian
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/transformasi.v3i1.2935

Abstract

The Tambang Ayam Village Tourism Village in Serang Regency has great potential for community-based tourism and halal tourism development. However, this area still faces various challenges such as limited tourism information systems, suboptimal coordination between stakeholders, and unprofessional management of creative economy products. This community service activity aims to provide the community and village officials with an understanding of public service innovations and creative economy assistance in supporting the development of the tourism village. The implementation method includes an initial survey, community service, and outreach. The activity was held on July 26, 2025, at the Tambang Ayam Village Hall, with 70 residents in attendance. The results of the activity demonstrated high community enthusiasm, marked by active participation in discussions and questions and answers. In addition to outreach, the activity also included the provision of cooking equipment to support the creative economy and free health checks for residents. Through this activity, it is hoped that the tourism village can develop into a competitive and sustainable tourist destination.
The Impact of Transformational Leadership on Citizen Satisfaction with Public Service Delivery Nida Silvia Lestari; Nindi Riyan Gustin; Tifani Adnisa Geni
Student Research Journal Vol. 4 No. 3 (2026): Student Research Journal
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/srj-yappi.v4i3.2617

Abstract

This study examines the impact of transformational leadership on citizen satisfaction with public service delivery in Indonesian local government context through a cross-sectional survey of 384 citizens in Tanah Datar Regency, West Sumatra, selected via stratified random sampling. Data were collected using validated instruments measuring transformational leadership (MLQ) and citizen satisfaction (adapted SERVQUAL), then analyzed using Structural Equation Modeling (SEM). Findings reveal that transformational leadership significantly predicts citizen satisfaction with public service delivery (β = 0.672, p < 0.001), with inspirational motivation (β = 0.284, p < 0.001) and individual consideration (β = 0.267, p < 0.001) showing the strongest effects. The model explains 45.2% of variance in citizen satisfaction, with service responsiveness and reliability emerging as key mediating factors. Results demonstrate that transformational leadership practices significantly enhance citizen satisfaction with public service delivery in local government settings, where leaders demonstrating inspirational motivation and individual consideration achieve higher citizen satisfaction levels. Practical implications suggest that local governments should prioritize transformational leadership training for public officials, emphasizing inspirational communication and personalized attention to citizen needs to improve public service delivery effectiveness, thereby contributing to the growing literature on public leadership effectiveness in developing country contexts.
Sosialisasi Pelayanan Prima di Rumah Sakit Ibu dan Anak Fadhila Batusangkar Nindi Riyan Gustin; Zakaria Habib Al-Razie; Nida Silvia Lestari; Muhamad Iqbal Al-Mas’ud; Mimah Rohimah
Jurnal Pelayanan Masyarakat Vol. 3 No. 2 (2026): Juni: JPM :Jurnal Pelayanan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jpm.v3i2.3343

Abstract

Fadhila Maternal and Child Hospital in Batusangkar faces three problems in public service delivery, namely the absence of uniform service excellence standards, the lack of written standard operating procedures on service behavior, and an organizational culture not yet oriented toward patient satisfaction. These problems stem from limited knowledge among management staff. This community service activity aims to improve the knowledge, attitudes, and commitment of management staff in applying service excellence. The activity used interactive lectures, group discussions, case simulations, and structured reflection for 20 management staff. Effectiveness was measured through pre-test and post-test scores and the Wilcoxon Signed-Rank Test. Results show the average knowledge score rose from 57.4 to 81.3, an increase of 41.6 percent. As many as 90 percent of participants reached the good and very good categories. The statistical test produced a p value below 0.001, indicating a significant improvement. The largest gain occurred in mastery of the A6 principles at 51.9 percent, and participant satisfaction reached 94.5 percent. The activity produced follow-up commitments and a recommendation document for developing service excellence standard operating procedures for the hospital.
Implementasi Kebijakan Bersosial Media untuk Mengurangi Dampak Negatif pada Siswa SMAN 1 Ciruas Sultan Hadiwijaya; Aisah Fitri; Ludiyah Ludiyah; Rizki Dwi Febriansya; Farah Rahmawati; Nindi Riyan Gustin
Harmoni Sosial : Jurnal Pengabdian dan Solidaritas Masyarakat Vol. 3 No. 3 (2026): Juli: Harmoni Sosial : Jurnal Pengabdian dan Solidaritas Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/harmoni.v3i3.3359

Abstract

This Community Service (PKM) activity was carried out as a response to the high penetration of social media use among teenagers, especially SMAN 1 Ciruas students, which has the potential to have a negative impact if not balanced with adequate behavioral governance and internal regulations. The phenomena identified include gadget addiction (nomophobia), cyberbullying, the spread of fake news (hoax), decreased study concentration, and the risk of digital privacy violations in the form of identity theft. The main purpose of this activity is to provide education, socialization, and initiate a wise, healthy, and safe social media governance policy framework to build the resilience of the digital ecosystem in partner schools. The implementation method consists of two stages, namely preparation through observation and coordination with the school, as well as the implementation of participatory educational-seminars that integrate legal materials of the ITE Law and digital ethics with a focused group discussion forum based on case studies. The target audience is 75 students in grades X and XI as class representatives and administrators of the organization. The results of the activity showed a significant increase in the understanding of social media ethics, the ability to think critically about cyber risks, and the commitment to privacy protection which was realized through the "Student Digital Integrity Pact". The conclusion emphasizes that planned educational interventions combined with school discipline policies are effective in minimizing cyber risks and optimizing the function of social media as a constructive digital learning instrument.
Co-Authors Aisah Fitri Farah Rahmawati Ludiyah Ludiyah Mimah Rohimah Muhamad Iqbal Al-Mas’ud Nida Silvia Lestari Rizki Dwi Febriansya Sultan Hadiwijaya tifani adnisa geni Yulvia Chrisdiana Zakaria Habib Al-Ra’zie