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Dampak Pemberdayaan Karyawan Terhadap Upaya Pemulihan Kualitas Layanan Kawiana, I Gede Putu; Komang Candra Dewi, Luh; Yudy Wijaya, Putu
RELASI : JURNAL EKONOMI Vol 20 No 1 (2024)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v20i1.983

Abstract

The Covid-19 pandemic has provided many lessons for front-line employees for their responsiveness in efforts to restore service quality. Predictions from the service recovery model were tested on employees and consumers with variable empowerment on the training and autonomy components as predictor models. Empowerment through training and autonomy leads to higher satisfaction with aspects of employees' jobs. Finally, consumer satisfaction is created after the service is created by higher employee responsiveness.
Persepsi dan Keputusan Wisatawan dalam Membeli Produk Berlabel Green Product di Desa Wisata Panglipuran, Bali Komang Candra Dewi, Luh; Widagdo, Suwignyo
RELASI : JURNAL EKONOMI Vol 20 No 1 (2024)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v20i1.1015

Abstract

The purpose of this study is to analyze the influence of tourist perceptions and decisions on the purchase of green products labeled products in Panglipuran Bali Tourism Village and to determine the influence of tourist decisions on and purchases of green products labeled products in Penglipuran Bali Tourism Village, in this study using quantitative research using data analysis from software from smartPLS 4.0, then in testing conducted by researchers among others as follows, the number of latent variables in this study is 4 variables, namely Perception (PR), Tourist Decision (TD) is an endogenous variable, while exogenous variables are Purchase (PMB) and Green Products. (GP). Furthermore, the results of respondents' answers will be processed and analyzed with smartPLS-SEM 4.0 software analysis techniques. The formulas are tested for convergent and discriminant validity, reliability, construct multicollinearity, R Square Test, F-Square Model Conformity Test (F2) and Path Coefficient Test. Based on the results of the hypothesis test, it shows that the hypothesis test in this study was carried out by looking at the t-statistical value and p-value. A research hypothesis is considered acceptable if the t-statistic value is greater than 1.65 and the p value < 0.05. Furthermore, it is known to test the hypothesis that this study shows the results for the results of H1 analysis, namely the perception of a significant effect on the purchase of green product-based products in Panglipuran Tourism Village Bali, by looking at the statistical value of T of 2.3150, then at the P value of 0.0113 smaller than 0.05, in other words that H1 is accepted. Then on H2 about the influence of tourist decisions that have a significant effect on the purchase of products labeled green products in Panglipuran Tourism Village Bali can be seen with a statistical value of T of 2.4835, then for the P veleus value of 0.1201, with the results of this hypothesis test that for H2 is acceptable.