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All Journal Relasi : Jurnal Ekonomi Dharma Bhakti
Yudy Wijaya, Putu
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Dampak Pemberdayaan Karyawan Terhadap Upaya Pemulihan Kualitas Layanan Kawiana, I Gede Putu; Komang Candra Dewi, Luh; Yudy Wijaya, Putu
RELASI : JURNAL EKONOMI Vol 20 No 1 (2024)
Publisher : Institut Teknologi dan Sains Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v20i1.983

Abstract

The Covid-19 pandemic has provided many lessons for front-line employees for their responsiveness in efforts to restore service quality. Predictions from the service recovery model were tested on employees and consumers with variable empowerment on the training and autonomy components as predictor models. Empowerment through training and autonomy leads to higher satisfaction with aspects of employees' jobs. Finally, consumer satisfaction is created after the service is created by higher employee responsiveness.
PENDAMPINGAN KAPASITAS SUMBER DAYA MANUSIA YANG MENGEDEPANKAN BUDAYA DAN KEARIFAN LOKAL PADA BADAN USAHA MILIK DESA ADAT SUWAT KABUPATEN GIANYAR Gde Bayu Putra, Cokorda; Putra Astawa, I Putu; Putu Widani Sugianingrat, Ida Ayu; Astrama, I Made; Yudy Wijaya, Putu; Ayu Lestari Wijayanti, Ni Ketut
Dharma Bhakti Vol. 3 No. 1 (2025): Dharma Bhakti
Publisher : Universitas Hindu Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/dharmabhakti.v3i1.6909

Abstract

Capacity Building for Human Resources Prioritizing Culture and Local Wisdom in the Village-Owned Enterprise of Suwat Traditional Village, Gianyar Regency is an effort to enhance the capacity of the management of Suwat Waterfall tourist attraction by emphasizing the understanding of Bali's cultural values and local wisdom. Suwat Traditional Village, with its natural tourism potential, faces challenges in managing human resources, the majority of whom come from an agrarian community with limited educational backgrounds. Therefore, it is necessary to provide guidance that focuses on strengthening competencies in tourism service based on local ethics, culture, and religiosity. The assistance is carried out through the development of educational materials that integrate Bali's cultural values and direct training to improve the skills of managers and staff in managing services and the organization. The outcomes of this activity are expected to strengthen the competitiveness of Suwat Waterfall as a cultural tourist destination, foster solidarity among the management team, and uphold local wisdom in every aspect of its operations. Through this education, it is hoped that the managers of Suwat Waterfall will be able to run the business with a more professional, culturally-aware attitude, and in accordance with traditional values that are the foundation for the sustainability of the business and environmental preservation.
MEMBANGUN SDM PARIWISATA YANG KOMPETITIF DI ERA DIGITAL PADA DESA WISATA KERTALANGU DENPASAR Putra Astawa, I Putu; Widani Sugianingrat, Ida Ayu Putu; Yudy Wijaya, Putu; Astrama, I Made; Payana, Dendi; Puspa Widyastiti, Ni Putu; Lestari Wijayanti, Ketut Ayu
Dharma Bhakti Vol. 3 No. 2 (2025): Dharma Bhakti
Publisher : Universitas Hindu Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/jq09g678

Abstract

Pembangunan sumber daya manusia (SDM) pariwisata yang kompetitif sangat penting bagi keberlanjutan desa wisata di era digital, khususnya di Desa Wisata Kertalangu Denpasar. Desa wisata ini memiliki potensi alam dan budaya yang kuat, namun menghadapi tantangan dalam peningkatan kualitas SDM yang mampu beradaptasi dengan perkembangan teknologi digital. Pendampingan kapasitas SDM dilakukan dengan pendekatan pelatihan penguasaan teknologi informasi dan penguatan kompetensi layanan wisata berbasis kearifan lokal. Kegiatan ini bertujuan untuk meningkatkan kompetensi SDM agar mampu bersaing dan mengelola wisata secara profesional, inovatif, dan berbudaya. Hasil pendampingan diharapkan mendorong terciptanya layanan wisata yang unggul, adaptif terhadap era digital, dan mampu menjaga nilai-nilai budaya Bali yang ada di Desa Wisata Kertalangu.
Co-Authors Astrama, I Made Cokorda Gde Bayu Putra I Gede Putu Kawiana Komang Candra Dewi, Luh Lestari Wijayanti, Ketut Ayu Ni Ketut Ayu Lestari Wijayanti Payana, Dendi Puspa Widyastiti, Ni Putu Putra Astawa, I Putu Putu Widani Sugianingrat, Ida Ayu Widani Sugianingrat, Ida Ayu Putu