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All Journal Altasia : Jurnal Pariwisata Indonesia Jurnal Riset Bisnis dan Manajemen Business Preneur : Jurnal Ilmu Administrasi Bisnis ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING
Setiawan, Margareth
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media

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Digital Marketing Strategy Wedding Planning Tools in Indonesia Rahmah, Rosyidah; Setiawan, Margareth
ARBITRASE: Journal of Economics and Accounting Vol. 3 No. 3 (2023): March 2023
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/arbitrase.v3i3.540

Abstract

This article will give the analysis necessary to build a future digital marketing plan for Jangji, whose primary purpose is to acquire new customers on the Indonesian market. Jangji is one of the many small and medium-sized enterprises in Indonesia that is still seeking to establish a successful digital marketing strategy. The following analyses will be examined in depth. First, both external and internal research is conducted to determine the company's current market position. Second, conduct empirical research to determine the most crucial factors for wedding planners and businesses. Eleven Indonesian users of wedding planning tools receive a Google form-based semi-structured interview as part of a qualitative study methodology. This information will assist in analyzing and determining the optimal digital marketing strategy decisions. In addition, wedding planners and businesses in Indonesia that specialize in the wedding industry will be able to expand their customer base and brand recognition with the help of these findings.
Pemulihan Sektor Pariwisata: Memahami Kepribadian UMKM Setiawan, Margareth
Altasia Jurnal Pariwisata Indonesia Vol. 5 No. 2 (2023): Jurnal ALTASIA (Agustus)
Publisher : Program Studi Pariwisata - Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/altasia.v5i2.7811

Abstract

Kepribadian merek merupakan topik yang banyak dibahas dalam banyak penelitian. Namun, sebagian besar penelitian tersebut berbicara tentang kesesuaian kepribadian merek dengan kepribadian pengguna. Belum banyak yang membahas mengenai kesesuaian antara kepribadian pemilik-manajer di UMKM dengan kepribadian merek yang mereka miliki. Padahal dengan menyadari adanya kesesuaian antara kepribadian pemilik-manajer dengan kepribadian merek yang dibentuknya, akan lebih mudah bagi pelaku UMKM untuk menentukan tujuan dan strategi bisnis. Dengan demikian, tujuan artikel ini adalah untuk menunjukkan bahwa memang ada keselarasan antara kepribadian pemilik-manajer UMKM dengan kepribadian merek yang mereka bentuk, meskipun proses ini tidak mereka sadari. Penelitian kualitatif ini menggunakan pendekatan studi kasus dan data dikumpulkan melalui wawancara semi-terstruktur mendalam dengan empat manajer pemilik UMKM di destinasi wisata belanja dan kuliner Kota Bandung. Berdasarkan hasil tersebut, didapatkan hasil bahwa pemilik-manajer UMKM secara naluriah memanusiakan usahanya. Peta jalan manajerial untuk membentuk kepribadian merek juga diberikan berdasarkan hasil penelitian ini. Ini adalah studi pertama yang membuktikan dampak atribut pribadi pemilik-manajer UMKM destinasi wisata belanja dan kuliner terhadap personifikasi merek yang terlihat melalui identitas dan citra merek yang sesuai dengan nilai diri dan sifat pemilik. Studi ini membantu memberikan saran dalam pemulihan sektor pariwisata khususnya di Kota Bandung. Para pemilik-manajer UMKM dapat menggunakan model yang dikembangkan oleh penulis untuk menerapkan strategi pemerekan yang lebih baik dalam menarik wisatawan. Semakin banyak bisnis yang mampu mengembangkan citra merek yang berbeda, maka semakin tinggi daya saing mereka.
TRANSFORMING PRODUCT INNOVATION TO MEET CUSTOMER NEEDS THROUGH AI MARKETING, A CUSTOMER FEEDBACK ANALYSIS WITH GPT-4O MINI Sudirman, Ivan; Sudirman, Iman; Setiawan, Margareth; Rahmatillah, Intan
Jurnal Riset Bisnis dan Manajemen Vol. 18 No. 1 (2025): February Edition
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jrbm.v18i1.18021

Abstract

This research uses GPT to conduct sentiment analysis on customer reviews for biodegradable products. Sentiment analysis uses 4 categories, namely positive, negative, neutral and mixed, then for product improvement this study focuses on negative sentiment by adding negative sentiments from the mixed sentiments. Data collected from Amazon reviews regarding one brand of biodegradable trash bag in several stores. The GPT-4o Mini model was then used to categorize sentiment.The results of sentiment analysis show that most reviews are positive, but there are also many negative sentiments regarding product durability, leakage and price. The model used is able to accurately identify and extract negative sentiment even from a mixed sentiment, thereby providing a more complete understanding of customer dissatisfaction. This research emphasizes the importance of integrating AI-driver sentiment analysis into the marketing process.
Live Streaming Commerce Di Indonesia: Peran Ulasan, Rekomendasi, Dan Komunitas Dalam Membangun Kepercayaan Konsumen Setiawan, Margareth; Aprianingsih, Atik; Amalia, Rizkia
Business Preneur: Jurnal Ilmu Administrasi Bisnis Vol. 7 No. 1 (2025): Vol. 7 No. 1 Maret 2025
Publisher : Program Studi Ilmu Administrasi Bisnis FISIP UNPAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/bp.v7i1.22569

Abstract

The rapid adoption of live streaming commerce (LSC) has revolutionized social commerce by merging video streaming with online purchase, especially on platforms such as TikTok. Although LSC provides ease and accessibility, the lack of physical interaction presents trust issues for users. This study examines the impact of social commerce constructs, recommendations, reviews, and communities—on the development of consumer trust in LSC and explores how this trust affects consumer involvement. A survey methodology was utilized, focusing on TikTok users in Indonesia who engaged in live streaming shopping. The results indicate that social commerce constructs, especially communities, significantly enhance consumer trust in LSC. This trust subsequently drives customer engagement, seen in activities such as likes, comments, and extended viewing during live streams. This research's novelty resides in recognizing community relationships as a primary influence on trust and involvement in LSC. The practical implications are fostering active customer groups and promoting reviews to increase trust and involvement, hence enhancing purchase intentions.
Co-Authors Amalia, Rizkia Atik Aprianingsih Iman Sudirman Rahmah, Rosyidah Rahmatillah, Intan Sudirman, Ivan