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Kompetensi SDM dan Kualitas Pelayanan Rumah Sakit Prihartono, Budhi; Sudirman, Iman; Ratnamiasih, Ina; Govindaraju, Rajesri
Jurnal Trikonomika Vol 11, No 1 (2012): Edisi Juni 2012
Publisher : Jurnal Trikonomika

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There are many studies about factors influencing the hospital service quality. Theyâre focused on those aspects of the services directly felt by the patient. Problems that cause the low service quality had been studying, continually. In this preliminary study, factors influencing the service quality that are related to clinical human resources competency are explored. Factors that mediate the relationship between human resource competency and service quality, namely job satisfaction, also discussed in this study so as to obtain a comprehensive picture of the factors that cause the service quality. This study is an exploratory study. A single case study was executed at a private hospital in Bandung. A number of semi-structured interviews were executed with a number of doctors, hospital managers and nurses. Questionnaires were distributed to a number of nurses. The results showed that the the clinical human resource competency influences the hospital service quality through job satisfaction.

Dampak AFTA terhadap Daya Saing Industri Petrokimia Olefin Indonesia Sudirman, Iman; Djulius, Horas
Jurnal Trikonomika Vol 9, No 2 (2010): Edisi Desember 2010
Publisher : Jurnal Trikonomika

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AFTA is an agreement among ASEAN countries that has begun to be implemented. Indonesia olefins petrochemical industry is also affected by the implementation of AFTA, which requires domestic and imported inputs. This study aims to describe the competitiveness of Indonesian products in the olefin industry and to estimate the impact of the CEPT-AFTA. The method used is descriptive analysis using Revealed Comparative Advantage (RCA) and Revealed Trade Advantage (RTA) for some sub-sectors olefin petrochemical industries from upstream to downstream. Export-import data used are secondary data from each country that analyzed in some point of time. The result of the calculation and description of existing data indicates that in general, the competitiveness of Indonesia petrochemical products in ASEAN are relatively low. Implementation of the CEPT-AFTA will further reduce the competitiveness of Indonesia petrochemical products.

Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung Ratnamiasih, Ina; Govindaraju, Rajesri; Prihartono, Budhi; Sudirman, Iman
Jurnal Trikonomika Vol 12, No 2 (2013): Edisi Desember 2013
Publisher : Jurnal Trikonomika

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Rumah sakit memegang peranan penting bagi pertumbuhan suatu negara. Kualitas layanan rumah sakit yang buruk menyebabkan permasalahan kesehatan masyarakat tidak terselesaikan. Penelitian ini dilakukan untuk mendapatkan gambaran mengenai kualitas layanan bagian rawat inap rumah sakit di Bandung. Bagaimanapun, pengukuran yang dilakukan dengan menggunakan persepsi pasien dapat menghasilkan gambaran mengenai kualitas layanan rumah sakit. Penelitian ini menggunakan metode studi kasus. Rumah sakit umum telah dihubungi untuk menjadi objek penelitian ini. Rumah sakit beragam dalam hal kepemilikannya, yaitu sebagai rumah sakit milik swasta dan milik pemerintah. Hanya 6 dari 19 rumah sakit yang tertarik dan bersedia meluangkan waktu untuk diteliti. Hasil penelitian menunjukkan bahwa kualitas layanan rumah sakit relatif sudah baik. Namun, terdapat keluhan yang cukup signifikan mengenai kurangnya waktu yang disediakan oleh dokter, rumah sakit tidak secara kontinyu memberikan informasi mengenai penyakit pasien, termasuk informasi mengenai kemungkinan komplikasinya, dan kurangnya kebijakan rumah sakit dalam melatih dan menjelaskan tentang cara menangani rasa sakit.

Karakterisasi Sifat Fisik Biobriket Campuran Batubara Buol, Arang Tempurung Kelapa dan Tongkol Jagung Kasman, Kasman; Sudirman, Iman; Ulum, Syahrul
Gravitasi Vol. 15 No. 1 (2016)
Publisher : Tadulako University

ABSTRAKKarakterisasi sifat fisik biobriket campuran batubara Buol, arang tempurung kelapa, tongkol jagung, dan tepung kanji telah dilakukan untuk menentukan rasio campuran optimum terhadap sampel biobriket yang dihasilkan. Pada pembuatan sampel biobriket, batubara Buol, arang tempurung kelapa, tongkol jagung, dan tepung kanji, masing-masing dimanfaatkan sebagai bahan utama, bahan pencampur dan bahan perekat. Dalam penelitian ini, batubara Buol terlebih dahulu dikarbonisasi pada suhu 550Â°C selama 45 menit. Dengan karbonisasi, nilai kalor batubara tersebut meningkat hingga 37%. Batubara yang terkarbonisasi kemudian dicampurkan dengan arang tempurung kelapa, tongkol jagung dan tepung kanji dengan komposisi (95:0:0:5), (50:5:40:5), (50:15:30:5), (50:30:15:5), (50:40:5: 5), (60:5:30:5), (60:10:25:5), (60:25:10:5), dan (60:30:5:5). Pada pengukuran sampel-sampel tersebut, sifat fisik yang dievaluasi adalah nilai kalor, waktu pembakaran, dan suhu pembakaran. Dari hasil pengujian nilai kalor dengan menggunakan kalorimeter bom dan sifat penyalaan menggunakan termometer dan stop watch diperoleh bahwa rasio campuran optimum adalah (60:30:5:5) dengan nilai kalor sebesar 6636 kal/gr, waktu pembakaran selama 85 menit, dan suhu pembakaran tertinggi adalah 178 Â°C. Hal ini menunjukkan bahwa rasio campuran mempengaruhi secara signifikan nilai kalor, waktu pembakaran dan suhu pembakaran pada biobriket yang dihasilkan. Kata kunci: karbonisasi, biobriket, nilai kalor, sifat penyalaan

The Influence of Sustainable Captured Fish Supply Chain Management on the Quality of Sea-Caught Fish Exports Ariffien, Afferdhy; Sudirman, Iman; Juniati, Atty Tri
Ilomata International Journal of Management Vol. 5 No. 1 (2024): January 2024
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52728/ijjm.v5i1.1041

A report from the Ministry of Maritime Affairs and Fisheries explains that Indonesia's total fishery exports in September 2023 will reach US$ 4.1 billion (Rp. 64.1 trillion). This figure is still far from the target to be achieved, namely US$ 7.8 billion in 2023. The aim of this research is to accelerate the development of the National Fisheries Industry which is at the forefront. Take the example of the fisheries supply chain in Cilacap Regency which is the largest producer of caught fish on the island of Java. By using the Soft System Research Methodology (SSM), the efforts made are to outline solutions to unstructured problems, understand the actual problem situation and take action to improve it. From the survey results, there are six problems in the supply chain of capture fisheries industry activities in Cilacap Regency, namely lack of facilities and infrastructure, lack of understanding and knowledge of fishermen, limited capital for capture fisheries businesses, excessive fishing, fishing community culture and weak supervision/law. Meanwhile, the research results show that in an ideal marine fisheries industry supply chain system, Cilacap Regency must carry out coordination and communication activities between caught fish supply chain actors, provide facilities and infrastructure, build logistics networks, standardize production, control storage methods, build systems monitoring, quality assurance of fisheries, and building a capture fisheries trading system. The implications include providing education to fishermen regarding marketing, collecting information about consumers and their needs, developing and developing fishermen's competence, government supervision, building local fishermen's cooperatives and maintaining traditional values.

The Influence of Sustainable Captured Fish Supply Chain Management on the Quality of Sea-Caught Fish Exports Ariffien, Afferdhy; Sudirman, Iman; Juniati, Atty Tri
Ilomata International Journal of Management Vol. 5 No. 1 (2024): January 2024
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52728/ijjm.v5i1.1041

A report from the Ministry of Maritime Affairs and Fisheries explains that Indonesia's total fishery exports in September 2023 will reach US$ 4.1 billion (Rp. 64.1 trillion). This figure is still far from the target to be achieved, namely US$ 7.8 billion in 2023. The aim of this research is to accelerate the development of the National Fisheries Industry which is at the forefront. Take the example of the fisheries supply chain in Cilacap Regency which is the largest producer of caught fish on the island of Java. By using the Soft System Research Methodology (SSM), the efforts made are to outline solutions to unstructured problems, understand the actual problem situation and take action to improve it. From the survey results, there are six problems in the supply chain of capture fisheries industry activities in Cilacap Regency, namely lack of facilities and infrastructure, lack of understanding and knowledge of fishermen, limited capital for capture fisheries businesses, excessive fishing, fishing community culture and weak supervision/law. Meanwhile, the research results show that in an ideal marine fisheries industry supply chain system, Cilacap Regency must carry out coordination and communication activities between caught fish supply chain actors, provide facilities and infrastructure, build logistics networks, standardize production, control storage methods, build systems monitoring, quality assurance of fisheries, and building a capture fisheries trading system. The implications include providing education to fishermen regarding marketing, collecting information about consumers and their needs, developing and developing fishermen's competence, government supervision, building local fishermen's cooperatives and maintaining traditional values.

Exploring strategies to manage expectational knowledge in higher education after COVID-19 pandemic Sunarsi, Denok; Djulius, Horas; Affandi, Azhar; Priadana, M. Sidik; Narimawati, Umi; Sudirman, Iman
Journal of Education and Learning (EduLearn) Vol 19, No 2: May 2025
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/edulearn.v19i2.21784

The COVID-19 pandemic has brought unprecedented challenges and opportunities for knowledge management systems (KMS) in various domains and sectors. This research explores the strategies to manage expectational knowledge in higher education after the COVID-19 pandemic. This study employed a qualitative research method with a case study design to capture the students’ perspectives on strategies to manage expectational knowledge in higher education after the COVID-19 pandemic. The participants are students at the doctoral program, Universitas Pasundan, Bandung, West Java, Indonesia. The interview was conducted in December 2022 using a semi-structured interview technique and then was analyzed using thematic analysis. This research found four strategies doctoral management students use to manage expectation knowledge after the COVID-19 pandemic. The strategies are codification, personalization, knowledge partnering, and knowledge harvesting. The research implications of this study provide a foundation for future research endeavors to advance the understanding and application of knowledge management strategies in the post-pandemic higher education landscape.

Factors Affecting of Use of LMS in Indonesia Prakarsa, Graha; Sudirman, Iman; Affandi, Azhar; Santoso, Ferry
Sainteks: Jurnal Sain dan Teknik Vol 6 No 1 (2024): Maret
Publisher : Universitas Insan Cendekia Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37577/sainteks.v6i1.648

The rapid growth of e-marketplaces in Indonesia today, has led to many users adopting the system, due to the large number of e-marketplace mobile applications, making it necessary for developers to know and pay attention to several factors that influence users in adopting e-marketplace application systems at this time, one of which is the only cost factor is perceived by the user. Data were collected as many as 100 respondents who had some experience in using e-marketplaces on a mobile basis, then analyzed using partial least squares-structural equation modeling (PLS-SEM). This research is based on the conceptual framework of the Unified Theory of Acceptance and Use Technology (UTAUT). The constructs used in this study are performance expectancy, effort expectancy, social influence, and facilitating conditions, but also add a perceived cost variable. The results show that performance expectancy, effort expectancy, and perceived cost have a positive and significant effect on the actual use of mobile e-marketplace users in Indonesia, but social influence and facilitating conditions do not significantly affect the actual use of mobile e-marketplace applications in Indonesia.

Enhancing Patient Loyalty Through Operational Strategies and Service Quality: The Impact of Patient Satisfaction on Company Revenue Sumarta, Renaldus Iwan; Jamaludin, Maun; Sudirman, Iman
Jurnal Aplikasi Bisnis dan Manajemen Vol. 11 No. 1 (2024): JABM, Vol. 11 No. 1, Januari 2025
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.11.1.203

Background: Hospitals, as public companies, must prioritize not only healthcare quality but also revenue and sustainability. Patient satisfaction serves as a key indicator of service quality, while effective operational strategies and high service quality are essential for fostering patient loyalty.Purpose: This study analyzes how operational strategies and service quality influence patient loyalty and, consequently, company revenue.Design/Methodology/Approach: A quantitative research methodology was employed, utilizing simple random sampling to collect data from 187 patients in private hospitals in Bandung. Data were gathered through questionnaires on a 7-point Likert scale, complemented by interviews. SmartPLS 4.0 software was used for data analysis.Finding/Result: The findings reveal that operational strategies significantly enhance service quality and patient loyalty. Improved operational strategies lead to better service quality, which in turn boosts consumer loyalty. Additionally, service quality plays a crucial mediating role in the relationship between operational strategies and patient loyalty.Conclusion: Satisfied patients are more likely to return, contributing to increased revenue and sustainability for hospitals.Original/Value: This research innovatively links operational strategies to patient loyalty in private hospitals, demonstrating how service quality mediates this relationship and drives revenue growth and business sustainability. Keywords: operational strategies, service quality, patient loyalty, patient satisfaction, company revenue

TRANSFORMING PRODUCT INNOVATION TO MEET CUSTOMER NEEDS THROUGH AI MARKETING, A CUSTOMER FEEDBACK ANALYSIS WITH GPT-4O MINI Sudirman, Ivan; Sudirman, Iman; Setiawan, Margareth; Rahmatillah, Intan
Jurnal Riset Bisnis dan Manajemen Vol. 18 No. 1 (2025): February Edition
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jrbm.v18i1.18021

This research uses GPT to conduct sentiment analysis on customer reviews for biodegradable products. Sentiment analysis uses 4 categories, namely positive, negative, neutral and mixed, then for product improvement this study focuses on negative sentiment by adding negative sentiments from the mixed sentiments. Data collected from Amazon reviews regarding one brand of biodegradable trash bag in several stores. The GPT-4o Mini model was then used to categorize sentiment.The results of sentiment analysis show that most reviews are positive, but there are also many negative sentiments regarding product durability, leakage and price. The model used is able to accurately identify and extract negative sentiment even from a mixed sentiment, thereby providing a more complete understanding of customer dissatisfaction. This research emphasizes the importance of integrating AI-driver sentiment analysis into the marketing process.

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