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All Journal ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING Journal of Psychology and Social Sciences
Ilham Prawidi Sakti
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Neuroscience Public Health Social Sciences

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Pengaruh Layanan Digital Mobile Banking dan Kepuasan Nasabah terhadap Loyalitas Nasabah Bank Syariah Indonesia Dika Setiagraha; Ilham Prawidi Sakti; Batin, Mail Hilian
ARBITRASE: Journal of Economics and Accounting Vol. 4 No. 1 (2023): July 2023
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/arbitrase.v4i1.1029

Abstract

This study aims to determine digital services in the form of mobile banking services and customer satisfaction and how they impact loyalty for Bank Syariah Indonesia (BSI) customers. The method used uses Partial Least Square (PLS) as a data analysis method in order to find out how far the role of digital mobile banking services can affect customer loyalty. The research sample was obtained from 100 customers of Bank Syariah Indonesia in Palembang city. The results of this study indicate that the mobile banking service variable (X1) has no effect on customer loyalty (Y). On the other hand, in terms of customer satisfaction (X2), its role influences customer loyalty (Y). The customer loyalty variable is 0.693 or 69% which is interpreted to mean that the magnitude of the factors influencing customer loyalty of Bank Syariah Indonesia Palembang can be explained through digital mobile banking services and customer satisfaction. Meanwhile, the remaining 31% can be explained by other factors.
Konsep dan Dinamika Adaptabilitas Karir pada Mahasiswa Vokasi: Sebuah Studi Literatur Tsurayya Syarif Zain; Melisa Kurnia Asfitri; Welan Mauli Angguna; Yoga Aji Nugraha; Ilham Prawidi Sakti; Mahmud Junianto
Journal of Psychology and Social Sciences Vol. 3 No. 3 (2025): Journal of Psychology and Social Sciences
Publisher : CV. Doki Course and Training

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61994/jpss.v3i3.1082

Abstract

Penelitian ini bertujuan mengidentifikasi konsep adaptabilitas karir pada mahasiswa vokasi melalui pendekatan Systematic Literature Review terhadap 10 artikel Scopus (2020–2025). Hasil menunjukkan bahwa adaptabilitas karir merupakan kompetensi multidimensional yang mencakup concern, control, curiosity, dan confidence. Faktor seperti identitas vokasional, modal psikologis, dukungan keluarga, dan pengalaman belajar kontekstual berperan penting. Disarankan agar lembaga vokasi merancang intervensi karir yang holistik dan kontekstual. Keterbatasan penelitian mencakup jumlah literatur yang terbatas dan dominasi studi dari negara maju. Studi lanjutan perlu mengeksplorasi konteks lokal Indonesia.
Co-Authors Dika Setiagraha Mahmud Junianto Mail Hilian Batin Melisa Kurnia Asfitri Tsurayya Syarif Zain Welan Mauli Angguna Yoga Aji Nugraha