Article Per Year (5 Year)
p-Index From 2021 - 2026
0.778
P-Index
This Author published in this journals
All Journal International Journal of Tourism and Hospitality in Asia Pasific Journal of the Community Development in Asia
Paul, Gadi Dung
Unknown Affiliation
Humanities

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Improving Performance Services for Customer Satisfaction: A Case Study of Kentucky Fried Chicken Lew, Tek Yew; Paul, Gadi Dung; Azmi, Nurul Atikah Binti; Suimi, Nursyahidah Binti Ahmad; Azhar, Nurul Hanisah Binti; Rozaidi, Nurul Irdina Binti; Indrastata, Daiva Fifqi; Maulana, Erika
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 1 (2023): February 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i1.2197

Abstract

From 2020 to 2021, many KFC outlets are going into liquidation, because the companyhas suffered losses to the point where they cannot pay their obligations. Apart from the impact of the pandemic, the increasing number of competitors in the fast-food sector is also the cause of the decline in KFC's business. To survive, KFC must have service performance that can increase customer satisfaction, so that customers continue to choose KFC as a place to fulfill their desires. KFC in Sungai Dua, Gelugor,  Penang is the subject of this investigation. In conclusion, this study aims to examine customer satisfaction, happiness towards ambiance of perceived price, food quality, service quality, and physical environment quality, also to examine related services designed to meet customer needs. The atmosphere of the facilities, quality of service, quality of food, are important efforts to meet all the needs and desires of consumers and meet consumer expectations so that their business can continue to run and survive among its competitors. For KFC companies, we can find out the problems they have by using a survey method through questionnaires distributed to KFC customers which contain their satisfaction with service performance at KFC and what are the shortcomings that need to be improved from the services provided.
The Impact of AirAsia's Professional Training and Education and Other Factors on Customer Loyalty Song, Ng Hee; Paul, Gadi Dung; Yisi, Lu; Jiarui, Ma; Zunqi, Ma; Sihao, Liu; Chauhan, Himanshi; Kee, Daisy Mui Hung
Journal of The Community Development in Asia Vol 7, No 3 (2024): September 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i3.3507

Abstract

AirAsia began operations in late 1996 and has emerged as Asia's foremost low-cost airline over the past two decades. Considering that airplanes are now the primary mode of travel, customer satisfaction with the airline's service is paramount. In this context, professional training and education is crucial. The main objective of this paper is to examine the relationships between professional training, education and talent customer satisfaction among AirAsia customers. Data will be collected and analyzed from 100 students and 100 community members to explore the impact of professional training and education on customer satisfaction, and to deepen the understanding of their relationship. This study highlights the significant role that professional education and training play in enhancing customer satisfaction which will eventually lead to customer experiences and loyalty
Analyzing the Impact of Coffee Company’s Marketing Campaigns and Brand Awareness on Consumer Purchase Intention Paul, Gadi Dung; A/P Perak Kerof, Chaleeda; Hui Xin, Ang; Binti Andek Mohd Yasin, Andek Farzana; Jingrui, Chen; Chauhan, Akanksha; Hee Song, Ng
Journal of The Community Development in Asia Vol 7, No 3 (2024): September 2024
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v7i3.3491

Abstract

Starbucks, the largest coffeehouse chain, operates in 14 distinct markets across the Asia Pacific region, renowned for its diverse coffee and tea consumption cultures. Starbucks, an established company in the worldwide coffee sector, makes huge investments in creative marketing techniques to attract and keep consumers. Starbucks faces competition as consumers increasingly prefer locally sourced products and flavors. Our study investigates the primary impacts of Starbucks' marketing campaigns on consumer purchase intention in Malaysia and India. We are using quantitative surveys as part of our technique approach to collect detailed information on the perspectives and behaviors of consumers. Data were collected from 150 Starbucks customers through surveys. Our results indicate that Starbucks' marketing campaigns significantly influence consumer intention in these regions. Our findings highlight the importance of brand awareness and marketing campaigns in shaping consumer purchase intentions. Our study offers valuable insights for Starbucks to enhance the effectiveness of its marketing campaigns and boost consumer purchasing power.
Improving Performance Services for Customer Satisfaction: A Case Study of Kentucky Fried Chicken Lew, Tek Yew; Paul, Gadi Dung; Azmi, Nurul Atikah Binti; Suimi, Nursyahidah Binti Ahmad; Azhar, Nurul Hanisah Binti; Rozaidi, Nurul Irdina Binti; Indrastata, Daiva Fifqi; Maulana, Erika
International Journal of Tourism and Hospitality in Asia Pasific Vol 6, No 1 (2023): February 2023
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v6i1.2197

Abstract

From 2020 to 2021, many KFC outlets are going into liquidation, because the companyhas suffered losses to the point where they cannot pay their obligations. Apart from the impact of the pandemic, the increasing number of competitors in the fast-food sector is also the cause of the decline in KFC's business. To survive, KFC must have service performance that can increase customer satisfaction, so that customers continue to choose KFC as a place to fulfill their desires. KFC in Sungai Dua, Gelugor,  Penang is the subject of this investigation. In conclusion, this study aims to examine customer satisfaction, happiness towards ambiance of perceived price, food quality, service quality, and physical environment quality, also to examine related services designed to meet customer needs. The atmosphere of the facilities, quality of service, quality of food, are important efforts to meet all the needs and desires of consumers and meet consumer expectations so that their business can continue to run and survive among its competitors. For KFC companies, we can find out the problems they have by using a survey method through questionnaires distributed to KFC customers which contain their satisfaction with service performance at KFC and what are the shortcomings that need to be improved from the services provided.
Co-Authors A/P Perak Kerof, Chaleeda Azhar, Nurul Hanisah Binti Azmi, Nurul Atikah Binti Binti Andek Mohd Yasin, Andek Farzana Chauhan, Akanksha Chauhan, Himanshi Hee Song, Ng Hui Xin, Ang Indrastata, Daiva Fifqi Jiarui, Ma Jingrui, Chen Kee, Daisy Mui Hung Lew, Tek Yew Maulana, Erika Rozaidi, Nurul Irdina Binti Sihao, Liu Song, Ng Hee Suimi, Nursyahidah Binti Ahmad Yisi, Lu Zunqi, Ma