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All Journal ARIKA International Journal of Multidisciplinary Research of Higher Education (IJMURHICA)
Rahanra, Ivonny Y
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences

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Performance of Saniri in Village Government System in Central Maluku Regency Soselisa, Pieter S; Rahanra, Ivonny Y; Alhamid, Rugayah
International Journal of Multidisciplinary Research of Higher Education Vol 6 No 1 (2023): (January) Theme Social Science, Education, Mathematics, and Arts
Publisher : Islamic Studies and Development Center in Collaboration With Students' Research Center Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/ijmurhica.v6i1.30

Abstract

Saniri is part of the state government which has the duties, functions, and authorities which are listed and stipulated in the Regional Regulation of Central Maluku Regency Number 04 of 2006. Saniri is formed to support the administration of state government, nd and is domiciled as a supporting element for the administration of the state government and partners of the head of state government. Thus, in the state government, Saniri has a big role and occupies an important position, because it can determine the direction of development to be achieved by the community through the State Government. As part of the state government as well as the representation of the people of the country, the state Saniri must be able to synergize with the state government in carrying out its duties and responsibilities. Saniri must understand their duties, authorities, and responsibilities, with good performance. Because performance is success in carrying out tasks or work results that can be achieved by a person or group in an organization in accordance with their respective authorities and responsibilities or about how a person is expected to function and behave in accordance with the tasks assigned to him and the quantity, quality and time spent on the task. Indeed, achieving good performance is strongly influenced by various factors, both internal and external factors. This study uses a qualitative method that aims to examine and analyze the factors that influence the performance of the saniri in carrying out their duties, functions, and responsibilities in the country's government.
Optimalisasi Kualitas Pelayanan Jasa Menggunakan Metode Service Quality dan TRIZ Poceratu, Imelda Christy; Rahanra, Ivonny Y; Lekatompessy, Jelly
ARIKA Vol 18 No 2 (2024)
Publisher : Industrial Engineering Study Program, Pattimura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/arika.2024.18.2.104

Abstract

This study aims to measure the quality of service of Health Center X towards customer satisfaction and analyze the improvement of service quality of Health Center X towards customer satisfaction based on the Servqual method and develop improvements that can be made to improve service quality using the TRIZ method. The results of the analysis showed that there were 19 negative gaps with 5 attributes that had the largest gap values, including the politeness of officers in serving patients, the attention of officers to customer needs, the accuracy of officers in checking patient conditions, officers having enough time for patient consultations, and comfortable and beautiful health center rooms. The focus of improvements to be developed by Health Center X is that officers help customers by directly handling customer requests or solving customer problems, patient examinations are carried out carefully and seriously so that mistakes do not occur, doctors provide more time and attention to patients, even the latest information about the development of the patient's condition must be conveyed directly by the doctor to the patient, even changing the layout of the benches which were initially too close together when sitting and prone to contact with others, replacing facilities that are not suitable for use or repaired and adding entertainment facilities such as TV and adding decorations such as placing plants and flowers in the room.
Co-Authors Lekatompessy, Jelly Poceratu, Imelda Christy Rugayah Alhamid Soselisa, Pieter S.