Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal ARIKA Jurnal i tabaos
Poceratu, Imelda Christy
Unknown Affiliation
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Optimalisasi Kualitas Pelayanan Jasa Menggunakan Metode Service Quality dan TRIZ Poceratu, Imelda Christy; Rahanra, Ivonny Y; Lekatompessy, Jelly
ARIKA Vol 18 No 2 (2024)
Publisher : Industrial Engineering Study Program, Pattimura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/arika.2024.18.2.104

Abstract

This study aims to measure the quality of service of Health Center X towards customer satisfaction and analyze the improvement of service quality of Health Center X towards customer satisfaction based on the Servqual method and develop improvements that can be made to improve service quality using the TRIZ method. The results of the analysis showed that there were 19 negative gaps with 5 attributes that had the largest gap values, including the politeness of officers in serving patients, the attention of officers to customer needs, the accuracy of officers in checking patient conditions, officers having enough time for patient consultations, and comfortable and beautiful health center rooms. The focus of improvements to be developed by Health Center X is that officers help customers by directly handling customer requests or solving customer problems, patient examinations are carried out carefully and seriously so that mistakes do not occur, doctors provide more time and attention to patients, even the latest information about the development of the patient's condition must be conveyed directly by the doctor to the patient, even changing the layout of the benches which were initially too close together when sitting and prone to contact with others, replacing facilities that are not suitable for use or repaired and adding entertainment facilities such as TV and adding decorations such as placing plants and flowers in the room.
PERENCANAAN STANDARD OPERATING PROCEDURE (SOP) SET UP SISTEM MANAJEMEN KESELAMATAN DAN KESEHATAN KERJA (SMK3) PADA UNIT PT PLN (PERSERO) UPP MALUKU Setiawan, Aji; Kakerissa, Ariviana Lientje; Poceratu, Imelda Christy
i tabaos Vol 3 No 3 (2023)
Publisher : Fakultas Teknik Universitas Pattimura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/i-tabaos.2023.3.3.155-162

Abstract

PT PLN (Persero) Unit Pelaksana Proyek Maluku merupakan unit PLN yang bergerak di proses Bisnis pembangunan Infrastruktur Ketenagalistrikan, baik itu pembangunan Proyek Pembangkit maupun Proyek Transmisi Tegangan Tinggi. Untuk itu, sesuai dengan peraturan Peraturan Menter No 1 Tahun 1970, diwajibkan untuk diterapkan Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3). Guna menerapkan Zero Accident di lingkungan PT PLN (Persero), perencanaan SMK3 harus diterapkan agar para pekerja baik pekerja PT PLN (Persero) Unit Pelaksana Proyek Maluku ataupun Vendor/Kontraktor yang bekerja dibawah pengawasan PLN bekerja secara aman dan sesuai prosedur yang berlaku. Standard Operating Procedure (SOP) dalam perencanaan Set Up SMK3 meliputi dokumen – dokumen yang harus dilengkapi dan dijalankan oleh PT PLN (Persero) UPP Maluku agar terpenuhi 64 Kriteria awal dalam Set Up SMK3. Penerapan SMK3 mengacu pada 5 prinsip dasar yaitu Komitmen dan Kebijakan, Perencanaan Sistem Manajemen K3, Penerapan Sistem Manajemen K3, Pengukuran dan Evaluasi serta Peninjauan Ulang dan Perbaikan.
Co-Authors Aji Setiawan Kakerissa, Ariviana Lientje Lekatompessy, Jelly Rahanra, Ivonny Y