Article Per Year (5 Year)
p-Index From 2020 - 2025
2.699
P-Index
This Author published in this journals
All Journal IJoASER (International Journal on Advanced Science, Education, and Religion) Bulletin of Community Engagement Jurnal Minfo Polgan (JMP) Jurnal Al-Qiyam Jurnal Tana Mana
Suesilowati, Suesilowati
Unknown Affiliation
Religion Arts Humanities Computer Science & IT Education Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

Published : 20 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 20 Documents
Search

 1   2 
The Influence of Service Speed and Respectful Attitude of the Front Office on Guest Satisfaction at Manhattan Hotel Jakarta Suesilowati, Suesilowati; Yashinta, Devinda Ana; Hidayat, Arif
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1148

Abstract

This study aims to determine the effect of speed of service and respectful attitude of front office staff on guest satisfaction at the Manhattan Hotel, Jakarta. The background of this study stems from the strategic role of the hotel industry in providing excellent service to guests, where the front office is the frontline factor determining first impressions and customer satisfaction. The study used a quantitative method with a survey approach. Data were collected through a questionnaire distributed to 65 respondents who were guests at the Manhattan Hotel, Jakarta. Data analysis was conducted using validity and reliability tests, multiple linear regression, and hypothesis testing (t-test and F-test) using SPSS. The results showed that speed of service had a positive and significant effect on guest satisfaction, respectful attitude also had a positive and significant effect on guest satisfaction, and both variables simultaneously had a significant effect on guest satisfaction. These findings underscore the importance of improving front office service quality, particularly in terms of speed and respectful attitude, to enhance guest satisfaction and hotel competitiveness
The Influence of Personal Communication by Room Attendants on Guest Satisfaction at Manhattan Hotel Suesilowati, Suesilowati; Rusli, Ahmad; Frisiska, Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1149

Abstract

This study aims to analyze the influence of educational level, gender, and personal communication skills of room attendants on guest satisfaction at Hotel Manhattan Jakarta. A quantitative explanatory approach was employed, with purposive sampling used to select guests who met specific criteria, including a minimum one-night stay and prior interaction with a room attendant. Data were collected through a structured Likert-scale questionnaire and tested for validity and reliability using Pearson’s Product Moment correlation and Cronbach’s Alpha. The results of the study indicate that all questionnaire items are valid and reliable, with Cronbach’s Alpha values exceeding 0.86 for both personal communication and guest satisfaction variables. Linear regression analysis shows that personal communication has a significant positive effect on guest satisfaction, as evidenced by a t-value of 13.078 and a significance level of 0.000. The regression model Y=15.452+0.910XY = 15.452 + 0.910X suggests that each one-unit improvement in personal communication score increases guest satisfaction by 0.910 units. The coefficient of determination (R²) of 0.673 indicates that 67.3% of the variation in guest satisfaction is explained by personal communication, while the remaining 32.7% is influenced by other factors not covered in this study. These findings highlight the crucial role of personal communication in service delivery. For practical implications, hotel management should prioritize continuous training programs aimed at enhancing room attendants’ interpersonal skills, empathy, and responsiveness, as these factors directly contribute to guest satisfaction, positive word-of-mouth, and long-term brand reputation
Strategi Naratif Dan Visualisasi Sejarah Kepada Wisatawan Gen Z Suesilowati, Suesilowati; Juliyanti, Salsa Billa; Aurelie, Ellen
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1150

Abstract

This research explores the application of narrative strategies and the use of visual media in presenting history by guides at the Jakarta History Museum to Generation Z visitors. The study is motivated by the low level of interest among Gen Z in visiting museums, often due to the rigid delivery of information and the limited use of interactive media. A descriptive qualitative approach was applied, with data collected through in-depth interview and documentation. The findings indicate that museum guides tend to combine chronological and thematic flows, include stories of historical figures, and adopt a casual tone familiar to younger audiences, occasionally interspersed with popular culture references. Visual support such as immersive rooms, interactive maps, and AR/VR technology proved effective in clarifying historical content while increasing visitor engagement. This study highlights that blending relevant storytelling with interactive visual media serves as an effective communication approach to foster young generations’ interest in history
The Influence of Locality on Customer Satisfaction at Manhattan Hotel Jakarta Suesilowati, Suesilowati; Fauziah, Alisa Sandra; Frisiska, Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1151

Abstract

The high surge in demand for accommodation has led to hotels in Indonesia being required to provide maximum service and a memorable experience for tourists. The strategy employed is to integrate local elements into various aspects of hotel services. One hotel with the potential to implement this strategy is the Manhattan Hotel Jakarta. Its strategic location makes it a potential showcase for Betawi culture and other Indonesian cultures. However, the integration of local elements into hotel services has not been fully realized, as evidenced by guest reviews on online platforms such as Google Reviews and TripAdvisor. Some guests even expressed their hopes for a stay experience with a touch of local culture. This study examines the influence of local elements on customer satisfaction at the Manhattan Hotel Jakarta. This study uses an associative quantitative approach with data collection through questionnaires from 90 respondents who are visitors to the Manhattan Hotel Jakarta. The data was analyzed using simple linear regression to see the effect of one variable X on variable Y through the SPSS application. The results of this study show that there is an effect of locality (X) on guest satisfaction (Y) at the Manhattan Hotel Jakarta. The correlation coefficient (R) test yielded a value of 0.736, indicating a positive relationship between variables X and Y. The R² determination test produced a value of 54.2%, indicating that the local factor (X) influences guest satisfaction (Y) at the Manhattan Hotel Jakarta by 54.2%.
The Influence of Service Speed and Respectful Attitude of the Front Office on Guest Satisfaction at Manhattan Hotel Jakarta Suesilowati, Suesilowati; Yashinta, Devinda Ana; Hidayat, Arif
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1148

Abstract

This study aims to determine the effect of speed of service and respectful attitude of front office staff on guest satisfaction at the Manhattan Hotel, Jakarta. The background of this study stems from the strategic role of the hotel industry in providing excellent service to guests, where the front office is the frontline factor determining first impressions and customer satisfaction. The study used a quantitative method with a survey approach. Data were collected through a questionnaire distributed to 65 respondents who were guests at the Manhattan Hotel, Jakarta. Data analysis was conducted using validity and reliability tests, multiple linear regression, and hypothesis testing (t-test and F-test) using SPSS. The results showed that speed of service had a positive and significant effect on guest satisfaction, respectful attitude also had a positive and significant effect on guest satisfaction, and both variables simultaneously had a significant effect on guest satisfaction. These findings underscore the importance of improving front office service quality, particularly in terms of speed and respectful attitude, to enhance guest satisfaction and hotel competitiveness
The Influence of Personal Communication by Room Attendants on Guest Satisfaction at Manhattan Hotel Suesilowati, Suesilowati; Rusli, Ahmad; Frisiska, Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1149

Abstract

This study aims to analyze the influence of educational level, gender, and personal communication skills of room attendants on guest satisfaction at Hotel Manhattan Jakarta. A quantitative explanatory approach was employed, with purposive sampling used to select guests who met specific criteria, including a minimum one-night stay and prior interaction with a room attendant. Data were collected through a structured Likert-scale questionnaire and tested for validity and reliability using Pearson’s Product Moment correlation and Cronbach’s Alpha. The results of the study indicate that all questionnaire items are valid and reliable, with Cronbach’s Alpha values exceeding 0.86 for both personal communication and guest satisfaction variables. Linear regression analysis shows that personal communication has a significant positive effect on guest satisfaction, as evidenced by a t-value of 13.078 and a significance level of 0.000. The regression model Y=15.452+0.910XY = 15.452 + 0.910X suggests that each one-unit improvement in personal communication score increases guest satisfaction by 0.910 units. The coefficient of determination (R²) of 0.673 indicates that 67.3% of the variation in guest satisfaction is explained by personal communication, while the remaining 32.7% is influenced by other factors not covered in this study. These findings highlight the crucial role of personal communication in service delivery. For practical implications, hotel management should prioritize continuous training programs aimed at enhancing room attendants’ interpersonal skills, empathy, and responsiveness, as these factors directly contribute to guest satisfaction, positive word-of-mouth, and long-term brand reputation
Strategi Naratif Dan Visualisasi Sejarah Kepada Wisatawan Gen Z Suesilowati, Suesilowati; Juliyanti, Salsa Billa; Aurelie, Ellen
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1150

Abstract

This research explores the application of narrative strategies and the use of visual media in presenting history by guides at the Jakarta History Museum to Generation Z visitors. The study is motivated by the low level of interest among Gen Z in visiting museums, often due to the rigid delivery of information and the limited use of interactive media. A descriptive qualitative approach was applied, with data collected through in-depth interview and documentation. The findings indicate that museum guides tend to combine chronological and thematic flows, include stories of historical figures, and adopt a casual tone familiar to younger audiences, occasionally interspersed with popular culture references. Visual support such as immersive rooms, interactive maps, and AR/VR technology proved effective in clarifying historical content while increasing visitor engagement. This study highlights that blending relevant storytelling with interactive visual media serves as an effective communication approach to foster young generations’ interest in history
The Influence of Locality on Customer Satisfaction at Manhattan Hotel Jakarta Suesilowati, Suesilowati; Fauziah, Alisa Sandra; Frisiska, Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1151

Abstract

The high surge in demand for accommodation has led to hotels in Indonesia being required to provide maximum service and a memorable experience for tourists. The strategy employed is to integrate local elements into various aspects of hotel services. One hotel with the potential to implement this strategy is the Manhattan Hotel Jakarta. Its strategic location makes it a potential showcase for Betawi culture and other Indonesian cultures. However, the integration of local elements into hotel services has not been fully realized, as evidenced by guest reviews on online platforms such as Google Reviews and TripAdvisor. Some guests even expressed their hopes for a stay experience with a touch of local culture. This study examines the influence of local elements on customer satisfaction at the Manhattan Hotel Jakarta. This study uses an associative quantitative approach with data collection through questionnaires from 90 respondents who are visitors to the Manhattan Hotel Jakarta. The data was analyzed using simple linear regression to see the effect of one variable X on variable Y through the SPSS application. The results of this study show that there is an effect of locality (X) on guest satisfaction (Y) at the Manhattan Hotel Jakarta. The correlation coefficient (R) test yielded a value of 0.736, indicating a positive relationship between variables X and Y. The R² determination test produced a value of 54.2%, indicating that the local factor (X) influences guest satisfaction (Y) at the Manhattan Hotel Jakarta by 54.2%.
Pengembangan Usaha Masyarakat Melalui Pelatihan Inovasi Produk Berbahan dasar Tepung Tempe sebagai pengganti Tepung Terigu di Desa Setiamekar Dhiani, Dhiani; Farrah, Farrah; Suesilowati, Suesilowati
Bulletin of Community Engagement Vol. 3 No. 2 (2023): Bulletin of Community Engagement
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/bce.v3i2.903

Abstract

To Improfing knowledge among Micro, Small Medium Enterprise (MSMEs) actors in Setiamekar Village, Tambun Selatan District, Bekasi toward using of tempeh as a profitable business opportunity, they also need to improve knowledge about other products that using tempeh as the basic ingredient. The methods used include socialization, mentoring, and practice in creating innovative processed tempeh products. This type of product is produced from the basic ingredient of tempeh which will later be transformed into tempeh flour and will be processed into a variety of snacks that are delicious, healthy, attractive and have sales value, namely Gluten Free Brownies Cookies. The result of the training activities carried out is the success of MSMEs in Setiamekar Village in processing innovative and creative products that use tempeh as the basic ingredient as a profitable business opportunity, increasing the selling value of tempeh, and as an effort to extend the shelf life of tempeh. Keywords: Tempeh Flour, MSMEs, Gluten Free Diet, Product Innovation Training
Informasi Sistem Keselamatan di Objek Wisata Nimo Highland Pangalengan Bandung Heykal, Muhammad; Suesilowati, Suesilowati
Bulletin of Community Engagement Vol. 4 No. 1 (2024): Bulletin of Community Engagement
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/bce.v4i1.1050

Abstract

Occupational Health and Safety (K3) is a crucial aspect in every work environment, including tourism. Moreover, tourist destinations are included in natural tourism, of course the health and safety of visitors must be taken into account. One of these tourist destinations is NiMo Highland. NiMo Highland is a tourist destination in the Pangalengan area, Bandung. This tour pampers tourists with very beautiful views of mountains and lakes. Apart from that, tourists can also walk on the bridge over the tea gardens and mountains which are very beautiful with a refreshing breeze. Since it opened, NiMo Highland has been immediately visited by visitors, not only from the surrounding community, but also from outside Bandung, so the number of visitors continues to increase every year. Based on this, it is very important to pay attention to Health and Safety. By using research methods in the form of direct visits and conducting interviews with 3 sources, from managers, supervisors to workers there, the results showed that NiMo Highland Management has tried to always maintain K3. Apart from that, there was a lot of evidence found in the form of signs, announcements using toa or speakers and security from the employees there. Seeing this, of course this is very good and really needs to be developed so that the contribution to K3 of visitors and employees will be maintained. Keywords: Safety System, Tourism, Occupational Health and Safety
Co-Authors Arif Hidayat Astuti, Ratih Dwi Aurelie, Ellen Bachtiar, Heikal Dhiani, Dhiani Ekawati , Rina Farrah, Farrah Fauziah, Alisa Sandra Frisiska, Frisiska Heykal, Muhammad Juliyanti, Salsa Billa Noegraha, Rosandi Ardhi Prasetyo, Ari Djanuar rina ekawati Rusli, Ahmad Susanti, Pradnya Yashinta, Devinda Ana