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All Journal EKONOMIS : Journal of Economics and Business Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Jurnal Logistik Indonesia Majalah Ilmiah Bijak Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Darma Agung Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Informatika Ekonomi Bisnis
Havidz, Ikramina Larasati Hazrati
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences

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Journal : Jurnal Logistik Indonesia

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The Determinants Factors of Customer Loyalty with Customer Satisfaction as the Mediating Role: A Case Study of J&T Express Service in JABODETABEK Havidz, Ikramina Larasati Hazrati; Rahmansyah, Nizar; Wiratih, Hernawati W. Retno; Havidz, Hazimi Bimaruci Hazrati
Jurnal Logistik Indonesia Vol. 6 No. 2: Oktober 2022
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/logistik.v6i2.2542

Abstract

The rapid growth of technology, has an impact on logistics services. The need for logistics services has also increased many times along with the increasing number of consumers who shop online. Logistics services play a central role in the e-commerce business. Therefore, the study has purpose to determine the customer loyalty of a particular logistic service at Indonesia. The customer of J&T Express reside around JABODETABEK was taken as the study objective. SmartPLS was the analytical tools used to analyzed the primary data. The study found that Service Quality and customer satisfaction signified a positive and significant relationship on the customer loyalty. Customer satisfaction is determined by Service Quality. Customer satisfaction is signified under the study to possessed a partial mediating role in determining the Service Quality on the customer loyalty.
Is Turnover Intention of Waste Industry Employees Determined by Career Growth, Affective, Normative and Continuance? Rahmawati, Anik; Havidz, Ikramina Larasati Hazrati; Cahyadi, Ihlas
Jurnal Logistik Indonesia Vol. 7 No. 2: Oktober 2023
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/logistik.v7i2.3458

Abstract

However, in some businesses, job requirements are sometimes not in line with employees' aspirations for professional advancement, which often leads to a high incidence of employee turnover. The goal of this study is to determine how the likelihood of employee turnover is influenced by career development, emotional commitment, normative commitment, and continuation commitment.Purposive sampling was also utilised in this study to choose respondents. 158 employees, primarily on the island of Java, who work in the waste business industry were the subject of this study. The data is examined using the structural equation model (SEM) technique. According to the study's findings, career growth positively and significantly influences commitment, continuance commitment, and normative commitment. Additionally, career growth, affective commitment, normative commitment, and continuance commitment do not influence turnover intention. Last but not least, psychological capital does not moderate the relationship between affective commitment and turnover intention.
Co-Authors Amin, Grace Anik Rahmawati, Anik Anugraheni, Suci Cahyadi, Ihlas Chatarina Umbul Wahyuni Danuadji, Kristian Hanartyo, Ernawan Dwi Havidz Aima, Havidz Havidz, Hazimi Bimaruci Hazrati Hernawati W Retno Wiratih Najihatun, Najihatun Paramitha, Nabilla Puji Astuti Qoiriyah, Mila Rahmansyah, Nizar Rahmawati, Aprilia Kharen Eka Ramadani, Shafira Hafsari Rojuaniah Rojuaniah Rojuaniah, R Santowijaya, Alfadli Sari, Bayu Mayang Savira, Karin Putri Tantri Yanuar Rahmat Syah Wati, Diana Fajar Winanta, Tang Tatang