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Bottleneck and Resource Analysis on IT Help Desk with Process Mining Permana, Muhammad Cekas; Prameswari, Anindya; Ginting, Agriva Detta; Asjad, M. Rifadh; Syakurnia, Barajati; Andreswari , Rachmadita
Journal of Information Technology and Computer Science Vol. 9 No. 1: April 2024
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jitecs.202491581

Abstract

This study utilizes data from the help desk log of an Italian company to create a model of the company’s business processes. The primary objectives are to show the benefit of the implementation of process mining to identify bottleneck activites within the process and analyze the workload distribution among resources. The research reveals that the most common bottlenecks occur during the transition from ‘resolve tickets’ to ‘closed’ accounting for 99% of cases, and another activity from ‘assign seriousness’ towards ‘take in charge ticket’ experiences bottlenecks in 91% of cases. Furthermore, a decrease in the number of cases was discovered after October 2012. Prior to this period, the average number of cases per resource was high, leading to a high average number of active resources per day and average number of events per day. However, after October 2012, the average number of cases per resource decreased by approximately 74.6% to 47 cases per resource. The average number of active resources also decreased by 25% to 3 active resources per day. Additionally, the average number of events per resource decreased by 40% to 3 events per resource per day. Regarding the resource workload, the analysis reveals that ‘value 2’ has the highest workload, having worked on 4,235 events. This is followed by ‘value 5’ with 3,748 events, ‘value 1’ with 3,028 events, ‘value 9’ with 2,073 events, and ‘value 13’ with 1,420 events.
Irigasi dan Pendidikan Politik Etis di Kota Metro Kurniawan, Adi; Prameswari, Anindya; Ekwandari, Yustina Sri
The Indonesian Journal of Social Studies Vol 5 No 2 (2022): December
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/ijss.v5n2.p119-126

Abstract

In this study, the research focuses on the relics in the city of Metro during the application of ethical politics in the colonial era and its influence in the present. The implementation of ethical politics in Metro City has been started since 1905. By equalizing all Javanese people towards less densely populated areas, one of which is Lampung Province. In particular, Metro City, which was supported by a speech from Queen Wilhelmina, who declared a new policy to be implemented in the jurisdiction or area of application. With the existence of this new policy, namely the Application of Ethical Politics, known as the slogan of "education, irrigation, and emigration", which is commonly known as the van Deventer Trilogy or Trias Ethics. Despite wanting to present the population here, the colonial government supported the capitalists and industrialists and left the natives independent. The colonial government irrigated the areas of privately owned plantations, and built educational institutions by classifying them into aristocrats and civilians. Inequality occurs in all aspects of indigenous people's lives. However, unlike the success achieved due to the implementation of ethics in Metro City, it can be seen that the irrigation system and education system can run well. Thus, Metro City can provide an overview of the legacy policies both from its education system and its irrigation system which has been running well until now.
Menggali Sejarah Lokal: Eksplorasi Jejak Kolonisasi Trimurjo Lampung Tengah, 1935-1942 Prameswari, Anindya; Febrianto, Febrianto; Pamungkas, Kinaryo Damar; Jonathan, Haniel; Rojabiyah, Hikmah; Perdana, Yusuf
Fajar Historia: Jurnal Ilmu Sejarah dan Pendidikan Vol 8 No 3 (2024): Desember
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/fhs.v8i3.26839

Abstract

The colonisation of Trimurjo that occurred in 1935-1942 was an initiation of the Dutch Colonial to implement ethical politics, although in reality it was solely to benefit the Dutch who at that time were experiencing a post-world war crisis. This research aims to explore the local history of Trimurjo colonisation in 1935-1942. In order for the research to be well structured and fulfil the writing rules, the author uses the historical research method. This historical method is a tool to identify a historical event in which it contains systematic principles and rules, there are four stages in the historical research method, among others, heuristics, criticism, interpretation, and historiography. These stages are closely related and cannot be separated, so that the results of the research have suitability and can be accounted for. The result of this research is evidence of colonisation in Trimurjo by Dutch colonials whose aim was to open agricultural land and exploit natural resources. This can be seen from the various relics that still exist today in the form of a steel bridge located in Batang Hari Ogan Village, Agroguruh Dam, and sluice gates that still stand firm and function properly until now. The existence of these relics can prove that during the Dutch government had colonised Trimurjo in 1935. Trimurjo colonisation is one of the local histories that is important to learn so that the values in it are not lost in time.  
Folk Games Image Captioning using Object Attention Akbar, Saiful; Sitohang, Benhard; Pardede, Jasman; Amal, Irfan; Yunastrian, Kurniandha; Ahmada, Marsa; Prameswari, Anindya
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 7 No 4 (2023): August 2023
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v7i4.4708

Abstract

The result of a deep learning-based image captioning system with encoder-decoder framework relies heavily on the image feature extraction technique and the caption-based model. The accuracy of the model is heavily influenced by the proposed attention mechanism. The inability to distinguish between the output of the attention model and the input expectation of the decoder can cause the decoder to give incorrect results. In this paper, we proposed an object-attention mechanism using object detection. Object detection outputs a bounding box and an object category label, which is then used as an image input into VGG16 for feature extraction and into a caption-based LSTM model. The experimental results showed that the system with object attention performed better than the system without object attention. BLEU-1, BLEU-2, BLEU-3, BLEU-4, and CIDER scores for the image captioning system with object attention improved 12.48%, 17.39%, 24.06%, 36.37%, and 43.50% respectively compared to the system without object attention.